Contact Us

For Customer Service, Lost and Found or to submit a concern call:

519-585-7555 or mail us at 250 Strasburg Rd., Kitchener, ON N2E 3M6

For the hearing impaired call:

TTY 519-575-4608 weekdays from 8:30 a.m. to 4:30 p.m.

Customer Service Centre

We will help you plan your trip

Our customer service assistants will give you the safest, most convenient route to best meet your travel needs. 

We will ask you the following questions:

  • Day of travel (weekday, weekend or holiday)?
  • Time of travel (early morning, during the day or late night)?
  • Starting Point (coming from)? Destination (going to)?

Customer Service Centre Hours of Operation:

Weekdays: 7:30 a.m. to 8:30 p.m.

Saturdays: 10:00 a.m. to 6:00 p.m.

Sunday: 11:00 a.m. to 7:00 p.m.


Transit Terminal Kiosks have different hours.  See Terminals for details.

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