- Travel With Us
- Routes & Schedules
- About Us
- Rider Programs
For Customer Service, Lost and Found or to submit a concern call:
519-585-7555 or mail us at 250 Strasburg Rd., Kitchener, ON N2E 3M6
For the hearing impaired call:
TTY 519-575-4608 weekdays from 8:30 a.m. to 4:30 p.m.
We will help you plan your trip
Our customer service assistants will give you the safest, most convenient route to best meet your travel needs. Customer service is available over the phone 24 hours a day, 7 days a week, 365 days a year at: 519-585-7555.
We will ask you the following questions:
Customer Service Centre Hours of Operation:
Weekdays: 7:30 a.m. to 8:30 p.m.
Saturdays: 10:00 a.m. to 6:00 p.m.
Sunday: 11:00 a.m. to 7:00 p.m.
Transit Terminal Kiosks have different hours. See Terminals for details.