FAQ's

How can I get schedules and next bus information?

There are a number of ways to get schedule information on our website.

If you are looking for a specific bus to take, you can plan your trip using our EasyGO system. This will give you the route you need to take, the time the bus will arrive and how long your entire trip will be.

Just looking for general information about our schedules? Click on the "Routes & Schedules" tab. You will then be prompted to click on the most recent schedule and the city of interest. From there, you will be able to see all the desired routes.

If you are at a bus stop, you can text our EasyGO system and get the next bus arrival times on your phone.

Do you have a Lost & Found area? Where can I go to get my lost item?

GRT's lost and found departments can be found at the Ainslie Street or Charles Street Terminals. Whenever you have lost an item, you can go to the ticket booth to enquire.

There are things you should know about lost items. To find out more visit our website at www.grt.ca. Click on the "Rider Programs" tab. The lost and found information can be found in the quick links section.

Can I bring my pet on a GRT bus?

No, pets are not permitted on any GRT vehicle.

Disabled persons accompanied by a service animal, are permitted access to all public areas of our transit system. Service animals include all animals used for the purpose of physically assisting a disabled person such as a guide dog. All service animals must be on a leash and controlled by the person.

Service animals must not inconvenience or place passengers or GRT operators at risk while on the bus.

All persons using a service animal must meet the criteria stated in the Ontarians with Disabilities Act.

Can I bring my stroller on the bus?

Yes, strollers are permitted on all GRT buses. We do ask that people refrain from using double wide or large strollers for the safety of other passengers and for proper positioning of the stroller while on the bus.

Some large strollers may be too wide or large to fit on the bus, and it may result in passengers being left at the stop.

We ask that you use smaller, umbrella type strollers as much as possible.

How can I get information about advertising on GRT buses, bus shelters and benches?

Grand River Transit employs third party advertising companies to promote and utilize space on our buses. If you wish to advertise on our buses, shelters or benches, visit our website at www.grt.ca. Click on the tab "Doing Business with GRT", then click on "advertising".

The list of companies and contact information is available for everyone who wants to advertise on GRT property.

Can I charter a GRT vehicle?

Yes, Grand River Transit's Chartered Bus Program is available for those seeking to charter a bus for a wedding, school graduation or other large group events.

Chartered buses only travel within the Region of Waterloo. Trips outside the region cannot be accommodated.

For more information about GRT's Chartered Bus Program Click on the tab "Doing Business with GRT", then click on "Charter a Bus".

Do GRT vehicles have air-conditioning?

Yes, all GRT vehicles are equipped with air conditioning in the summer and heating for the winter. Whatever the weather is outside, we can set our buses to the perfect temperature.