Grand River Transit
250 Strasburg Rd
Kitchener ON N2E 3M6
T: 519-585-7555 (available 24/7)
TTY: 519-575-4608 (available 24/7)
You can submit complaints and suggestions using our online feedback form.
For terminal locations, hours and customer service kiosk hours, please visit the Terminals page.
Lost and found
Lost and found items will be taken to the Charles and Ainslie Street Terminals, and may be picked up at the ticket booth during business hours.
Alerts and updates
Help with planning your trip
The customer service centre can help you plan your trip and find the best route to meet your travel needs. We will need to know:
- Day of travel (weekday, weekend or holiday)?
- Time of travel (early morning, during the day or late night)?
- Where you're starting
- Where you're going