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Performance Measurements

Grand River Transit (GRT) strives to provide the best service possible to its customers.  With this in mind, the following provides a snapshot of our performance on a month-to-month basis. These performance measurements help us identify trends and evaluate our efficiency and effectiveness. We plan to expand this page over time, please let us know how we can make it more useful for you.

Ridership: 

GRT tracks ridership on a regular basis. If a rider takes two buses to get to their destination, this counts as one revenue ride. 

Ridership Graph

Graph comparing ridership in 2016 to 2015.

As shown above, the overall trend of GRT's system ridership in 2016  is slightly lower than 2015 levels. This decline may be due to multiple factors, including service impacts from construction detours, annual fare increases, and non-local factors such as lower fuel prices. We anticipate ridership to grow with service improvements planned from 2017 to 2021. We expect the completion of ION light rail in early 2018 to support GRT ridership growth as well.

Service Reliability:

A GRT bus is considered on-time if it departs a scheduled timepoint no more than 3 minutes late. 

On-Time Performance Graph

Graph looking at GRT's on-time performance in 2016 compared to 2015

The overall decline in on-time performance in 2016 may be attributed to ongoing detours related to ION light rail construction and road reconstruction, which have made it difficult for GRT buses to stay on time consistently. 

 

Frequently Asked Questions

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