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Performance Measurements

Grand River Transit (GRT) strives to provide the best service possible to its customers.  With this in mind, the following provides a snapshot of our performance on a month-to-month basis. These performance measurements help us identify trends and evaluate our efficiency and effectiveness. We plan to expand this page over time, please let us know how we can make it more useful for you.

Ridership: 

GRT tracks ridership on a regular basis. If a rider takes two buses to get to their destination, this counts as one revenue ride. 

Ridership Graph

Graph comparing ridership in 2017 to 2016.

As shown above, the overall trend of GRT's system ridership has been slightly lower than the previous year. This trend is consistent with transit agencies across the country, and may be due to multiple factors, including service impacts from construction detours, annual fare increases, and non-local factors such as lower fuel prices. We anticipate ridership to grow with service improvements planned for the next five years, as well as the start of ION light rail service in 2018.

Service Reliability:

A GRT bus is considered on-time if it departs a scheduled timepoint no more than 3 minutes late. 

On-Time Performance Graph

Graph looking at GRT's on-time performance in 2017 compared to 2016

GRT's on-time performance has gradually improved as ION light rail construction wraps up, detours end, and buses return to their regular routing.  

Frequently Asked Questions

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