Contact(s)

GRT and Social Media

Thanks you for taking the time to find out more about Grand River Transit's social media channels. We hope you'll engage with us.

GRT has accounts on both Facebook and Twitter. We also have videos on our YouTube channel. GRT posts on a variety of topics including,but not limited to, service alerts, promotional information, travel tips, news, contests, and other transit and/or Regional information.

Find us on Twitter (search @GRT_ROW) and Facebook (search GRT: Grand River Transit).

 

GRT supports a positive and respectful social media community. Please read the Community Engagement Policy below for guidelines on connecting with GRT and others through our social media channels.

GRT recognizes that our customers are online throughout the day and night and since the Internet operates 24/7 we welcome your comments at any time; however, given the need to manage resources, responses over social media will occur only during regular office hours Monday to Friday.

Community Engagement Policy:

Engage with us
Connect with us on our Twitter and Facebook channels. Keep in mind however that responses over social media will only occur during regular office hours Monday to Friday.
For timely answers to service questions or concerns, call GRT's Customer Service Line at 519-585-7555; TTY 519-575-4608.

Complaints
To file a complaint, please complete our customer feedback form or call customer service at 519-585-5755. 


Photos of employees
We do not condone posting photos of employees, including GRT operators, to social media when making complaints. We will ask you to delete photos of employees posted to social media, or your account will be blocked.

Be respectful
Please be polite and respectful when engaging with everyone on social media including GRT and its staff. Remember there are human beings reading and managing your comments.

Keep it clean
Keep your posts free of profanity, obscenity, derogatory and abusive language. We want everyone reading or participating in a discussion to feel comfortable. GRT reserves the right to modify this policy at any time, or to temporarily disable commenting for repeated violations.

Help us help you
Please keep your comments constructive. Focus on what we can do to help you instead of unleashing your frustrations on GRT accounts. We are here to help you and we want to help you.

Protect your privacy
Do not include any phone numbers, email addresses, mailing addresses or other personal information in your posts. If we require further information we will request a conversation through private messages.
Please be sure to follow our Twitter account so that we may send you private direct messages for this purpose.
This also applies to the privacy of others.

It's not always who you think
Content posted online by the public does not necessarily reflect the views of GRT. Official content from GRT can be found on our Twitter (@GRT_ROW) and Facebook accounts. (search for "GRT: Grand River Transit").

The appearance of external links on any of our social media pages does not represent official endorsement by GRT. We reserve the right to delete, without notification, any objectionable content posted by the public as well as content deemed to be spam or for commercial purposes.

Social media promotions
Social media promotions created by GRT may appear on our website, Facebook, Twitter and YouTube channels.

GRT reserves the right to post/not post, edit or delete without notification, any content submitted by the public.

By taking part in any of GRT's promotion (and submitting information to us) you agree that your name, story, social media handle may or may not be published on GRT's website and social media channels. GRT is not responsible for any third party use of material submitted for promotions.

Before you post
We reserve the right to delete, without notification, any objectionable content posted by the public. Objectionable content includes, but is not limited to: personal attacks, harassment, and threatening/ defamatory/ offensive/ abusive/ racist content.

If you post content that is deemed to be spam or is for commercial purposes, we will delete it (this includes irrelevant comments, identical comments from the same user within the same post, identical comments from the same user in multiple posts). We will also remove any content making obviously false, libellous or unsubstantiated allegations.

All content posted on GRT's Facebook page is the property of GRT and may not be downloaded, altered, reproduced or distributed without written consent.

Any individual who repeatedly violates the terms of this policy will be blocked from posting to this page and reported to Facebook and/or law enforcement.

Don't link or post any copyrighted or trademarked material that doesn't belong to you. GRT and Region of Waterloo are not responsible for any use of content posted by the public.

Facebook and Twitter
Facebook and Twitter are third party service providers that are collecting, storing, and managing your personal information whenever you access and use their services. Please refer to Facebook's and Twitter's terms of service for particulars.

*GRT has no control over how third party service providers handle your personal information.

 

FAQs:

1. What are GRT's social media channels?
GRT is currently on Twitter and Facebook. We also post videos to our YouTube channel.

2. What content will you be posting?
GRT will post a variety of information including major service alerts, news, contests, travel tips and other relevant transit and regional information to our Facebook and Twitter channels.

3. Why are you not responding to my Facebook/Twitter question?
We welcome your comments at any time; however, given the need to manage resources and because the Internet operates 24/7, responses over social media will occur only during regular office hours Monday to Friday.

Rants or posts with content violating the Policy outlined above will not receive a response from GRT and may be deleted without notification and/or reported to law enforcement.

4. I posted feedback/comments to your Facebook/Twitter channel, why am I asked to fill out an online form or call or send my email address?
GRT is happy to accept feedback via our social media sites (Facebook/Twitter). However, in some instances, in order to ensure we have all the information required to investigate, we ask that you call our customer service line, fill out the online form or send us your email address privately. Your comments on social media are still recorded and filed.

5. But I need an answer this minute!
For timely answers to service questions and concerns, call the GRT Customer Service Line at 519-585-7555; TTY 519-575-4608. Customer Service Representatives are available 24/7. 

6. Are your social media channels monitored?
Yes, activities on our social media channels are monitored to ensure polite and respectful dialogue. We reserve the right to delete, without notification, any objectionable content posted by the public to any of our social media channels and/or report it to law enforcement.

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