How to Use

MobilityPLUS is a specialized pick-up and drop-off service for pre-booked trips. It uses small bus-style vehicles to transport people with impaired mobility.

People registered with MobilityPLUS can book rides in advance anywhere within the city limits of Cambridge, Kitchener and Waterloo.

To book a ride, please adhere to these guidelines:

• Recreational/Personal trips must be booked at least two business days ahead of the trip, and no more than seven days ahead.
• Rides for Saturday, Sunday and Monday must be booked by Thursday.
• Medical, post-secondary education and employment-related trips must be booked at least two weekdays ahead, and can be booked up to 28 days in advance.

Subscription bookings

You can also make subscription bookings, which are permanently scheduled rides for the same day and time, and the same pick-up and drop-off location. Such rides are available to take you to and from work, post-secondary education or repeated medical appointments.

All subscription bookings which fall on statutory holidays will be automatically cancelled, except trips for renal dialysis.

Booking rides

To book rides, please have the following information available:

• Your name and MobilityPLUS I.D. number
• The date you require transportation
• Your exact pick-up address
• Your exact drop-off address
• The time you want to arrive at your destination
• The time you want to return
• Whether you will be accompanied by an attendant or companion
• What mobility device (if any) will be used.

Note on Timing: Please be ready 15 minutes before your scheduled pick-up time. Also, be prepared to wait 15 minutes past your pick-up time. This flexibility allows us to accommodate as many riders as possible.

Booking hours Monday to Friday

Phone:  519-744-2241 (8:30 a.m. - 8:30 p.m.)

TTY:    519-575-4608 (10 a.m. - 3 p.m.)

Saturday & Sunday

Phone:  519-744-2241 (10 a.m. - 3 p.m.)

TTY: 519-575-4608 (10 a.m. - 3 p.m.)

Cancelling same-day rides

Call at least one hour in advance to cancel your MobilityPLUS booking.

Phone: 519-744-8570

TTY:    519-575-4608

Cancelling future trips

Phone: 519-744-2241

TTY:    519-575-4608

 Note: On statutory holidays, all subscription bookings will be automatically cancelled except for trips for renal dialysis.

No Shows

A "no show" is a passenger who is not at the scheduled pick-up location at the scheduled time. If you are a "no show," your return trip will be automatically cancelled.