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- Rider Programs
MobilityPLUS is a specialized pick-up and drop-off service for pre-booked trips. It uses small bus-style vehicles to transport people with impaired mobility.
People registered with MobilityPLUS can book rides in advance anywhere within the city limits of Cambridge, Kitchener and Waterloo.
You can also make subscription bookings, which are permanently scheduled rides for the same day and time, and the same pick-up and drop-off location. Such rides are available to take you to and from work, post-secondary education or repeated medical appointments.
All subscription bookings which fall on statutory holidays will be automatically cancelled, except trips for renal dialysis.
To book rides, please have the following information available:
Note on Timing: Please be ready 15 minutes before your scheduled pick-up time. Also, be prepared to wait 15 minutes past your pick-up time. This flexibility allows us to accommodate as many riders as possible.
Note: Effective June 24, 2013 booking hours will be expanding.
Phone: 519-744-2241 (8:30 a.m. - 8:30 p.m.).
As of June 24, 2013 (8:30 a.m. - 10:15 p.m.).
TTY: 519-575-4608 (8:30 a.m. - 4:30 p.m.).
As of June 24, 2013 (8:30 a.m. - 4:30 p.m.).
Phone: 519-744-2241 (10 a.m. - 3 p.m.)
As of June 24, 2013 (9:00 a.m. - 8:15 p.m.).
Call at least one hour in advance to cancel your MobilityPLUS booking.
Note: On statutory holidays, all subscription bookings will be automatically cancelled except for trips for renal dialysis.
MobilityPLUS customers may travel on the pre-booked service within these times:
Monday to Friday 5:15 am - 1:15 am
Saturday 5:30 am - 1:15 am
Sunday/Statutory Holidays 7:15 am - 1:15 am
A "no show" is a passenger who is not at the scheduled pick-up location at the scheduled time. If you are a "no show," your return trip will be automatically cancelled.