New electronic fareboxes are being piloted on GRT conventional buses in preparation for the launch of the EasyGO fare card. During the pilot phase and installation period, you'll encounter both new and old fareboxes on GRT buses.
You can still pay your fare with GRT's current fare products, and paper tickets and monthly passes will continue to be available during the transition to the EasyGO fare card. However, paper tickets and monthly passes will be phased out eventually after the EasyGO fare card is introduced.
1. Coin slot - Insert coins one at a time
2. Customer information display
3. Transfer button - press black button for a transfer when the screen turns blue
4. Transfer dispenser
5. Transfer scanner - hold your transfer face down to the scanner to board
6. Temporary ticket container - for GRT paper tickets
7. Smart card target - for the future EasyGO fare card
The new farebox issues a ticket/transfer for customers paying with coins or GRT paper tickets. A 90-minute transfer window is built into the ticket/transfer so you can transfer to another bus within 90 minutes without paying another fare.
If you are paying with coins, insert your coins one at a time in the coin slot. When the screen turns blue, press the black button to print a transfer. Remember to take your transfer from the dispenser.
To board the bus with the ticket/transfer, hold the QR code face down over the farebox scanner. If the transfer is valid, you will hear a ding and the customer display will show "Transfer Adult". If the transfer has expired, you will hear a double tone and the farebox will display "Transfer expired". If you scan a transfer twice within five minutes, you will hear a double tone and the screen will display "Transfer not valid" the second time it is scanned.
Frequently Asked Questions
|1. Why is GRT introducing new fareboxes?|
|New electronic fareboxes are being installed in preparation for the launch of ION light rail. The new fareboxes, along with the future reusable smart card, will allow customers to move seamlessly between GRT's services.|
|2. When will new fareboxes be appearing on GRT conventional buses?|
|GRT is currently piloting the new fareboxes on conventional buses. After the pilot, GRT will start installing the new fareboxes on all buses in the fleet.|
|3. How is the new farebox different from the old farebox?|
|The new farebox does not accept paper bills or pennies. Exact change in coins is required as Operators will no longer provide excess fare receipts.
The new farebox will be equipped with an automatic coin counter, on-screen information display for customers and paper transfer printer and scanner. A smart card sensor is also built in and ready for when GRT launches the future EasyGO Fare Card.
Coins will now be validated and counted as they are inserted into the coin slot. Payment information will be displayed on the farebox screen at the top of the farebox.
The new farebox can issue transfers to customers paying with coins or GRT paper tickets. After inserting their coins, customers push the transfer button to print a transfer. A 90-minute transfer window is built in so customers can transfer to another bus within 90 minutes without paying another fare. The new farebox has a built-in scanner that reads the QR code on the transfer and validates it.
Customers must make an additional fare payment if the transfer is not validated. Another transfer can be issued when fare is paid.
|4. Can I still pay with paper tickets?|
The new farebox does not accept paper tickets. During this first phase of the transition to electronic fare payment, a temporary ticket container will be installed on the bus next to the new farebox. Customers paying with paper tickets will show their ticket to the operator and put it in the ticket container. If customers need a transfer, they can push the transfer button to print a transfer.
In the next phase, when the EasyGO Fare Card has been launched, the paper tickets will be gradually phased out. GRT will give customers 6 months' notice when paper tickets will no longer be accepted.
|5. Can I still pay my fare with cash?|
|Yes, you can continue to pay your fare with cash, in the form of coins only. The new farebox does not accept pennies or paper bills. Canadian or US coins of at least a nickel or higher will be accepted by the farebox.|
|6. Why can't I pay with pennies anymore?|
|The Royal Canadian Mint no longer produces pennies; therefore the new fareboxes were not built to accept them.|
|7. Why are paper bills no longer accepted?|
|Not having a paper bill reader will make it faster for customers to pay and board the bus. Canadian $1 and $2 coins provide an easy way to pay for single exact fares.|
|8. What if I want to pay for more than one person?|
|If you need to pay for another person, please let the operator know before inserting your coins.|
|9. How do I get a transfer?|
|After you insert your coins and pay the full fare, the transfer box on the farebox will turn blue. Press the black button to print your transfer. It will print from the transfer dispenser on the right side of the farebox. Remember to take your transfer when you board.|
|10. How do I use the new transfer?|
The transfer is valid for 90 minutes from the time it was printed.
There is a QR code on the right side of the transfer. The transfer scanner is located on the top right corner of the farebox and has a red light. Hold the transfer face down so the QR is facing the scanner. When it scans successfully, the farebox will ding and the screen will display "Transfer adult."
|11. Why is it called a ticket/transfer?|
|The new ticket/transfer works as a transfer on GRT buses and busPLUS services. Once our ION light rail service is operational, it will also function as a ticket/transfer to ride light rail. You'll be able to buy a single ticket/transfer to ride light rail, then use it to transfer to a bus. Or you can pay your bus fare, take a ticket/transfer and use it to transfer to light rail within 90 minutes at no extra cost. The ticket/transfer allows you to move seamlessly between GRT's different services.|
|12. How do I pay with a pass on the new farebox?|
|If you have a monthly or other pass, show it to the driver when you board.|
|13. How do I use a new transfer with the old farebox that doesn't have a scanner?|
|If you get a new ticket/transfer with a QR code and use it to transfer to a bus with an old farebox, show your transfer to the operator when you board.|
|14. How do I use an old transfer with the new farebox? It doesn't scan.|
|If you are boarding a bus with a new farebox but you have an old transfer, show it to the operator when you board.|
|15. Why does my bus still have an old farebox?|
|The process of installing fareboxes across the entire fleet of buses will take some time. While the installation is taking place, some buses have new fareboxes and some buses will have old fareboxes.|