Mobile Surveillance Systems on Grand River Transit Vehicles

Mobile surveillance systems have been installed on most Grand River Transit (GRT) buses and MobilityPLUS vehicles. Vehicles added to transit fleet before 1994 are not equipped with the surveillance system.

The Regional Municipality of Waterloo operates the bus transportation system under the Municipal Act and the surveillance system is used in support of the Region's mandate to provide this service. The operation of the system is guided by a policy approved by Regional Council (click here to view the policy). Under the policy, the use of the mobile system, which may collect the personal information of passengers and others in the recordings, are limited to deterring and investigating and resolving personal injury claims, and investigating and resolving employee discipline proceedings.

The surveillance system uses several cameras on each vehicle. The camera located at the operator's station also retains an audio recording of activities in that area.

The surveillance system is used only to record activities, and GRT staff do not have the ability to view live images on monitors. Surveillance system recordings are deleted 72 hours after collection. However, recordings may be retrieved prior to deletion and retained for longer periods if access and use are required or allowed either under the policy or by law.

Questions about the operation of the system and the personal information that may be recorded by the equipment may be directed to the Assistant Director, Transit Services at 519-585-7597 extension 7277.





Grand River Transit
250 Strasburg Rd
Kitchener, ON N2E 3M6

Phone: 519-585-7555
TTY: 519-575-4608

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