The TaxiSCRIP program offers increased travel opportunities for MobilityPLUS customers who live and travel in Kitchener, Waterloo and Cambridge. MobilityPLUS registrants who reside in these areas are able to purchase TaxiSCRIP which allows them to travel to and from their destination via a taxi. TaxiSCRIP books have coupons that represent a cash value. The cash value of every book $60, however a MobilityPLUS registrant can purchase one TaxiSCRIP book for $30. When a taxi is called and arrives at the scheduled pick-up location, a MobilityPLUS customer can pay for their ride using the coupons in the TaxiSCRIP book. TaxiSCRIP  cannot be used for travel within the townships and registrants on MobilityPLUS North Dumfries or Kiwanis Transit services are not eligible for TaxiSCRIP.

TaxiSCRIP is for the personal use of the MobilityPLUS registrant. Coupons cannot be resold or transferred to anyone else. Proven abuse of this policy will result in TaxiSCRIP privileges being revoked. Lost or stolen TaxiSCRIP coupons will not be reimbursed.

A TaxiSCRIP Book

  • Contains $5, $2 and $1 coupons that add up to a total value of $60.
  • Is sold to MobilityPLUS customers for $30.
  • Has holes punched to differentiate each denomination for the ease of use for a person with a visual impairment.
  • Does not expire.

Purchasing TaxiSCRIP Books

Customers can purchase TaxiSCRIP books in an annual cycle from June 1 to May 31. Each customer can buy 1 book to a maximum of 24 books, depending on the length of active registration with MobilityPLUS.

For example, if you are registered for:

  • One month, you can pay $60 and receive 2 books of TaxiSCRIP
  • Three months, you can pay $180 and receive 6 books of TaxiSCRIP
  • Four months, you can pay $240 and receive 8 books of TaxiSCRIP
  • One year, you can pay $720 to receive 24 books of TaxiSCRIP

Customers are granted MobilityPLUS service for varying lengths of time. If you have service on a short term basis or during winter only, you can only purchase and use TaxiSCRIP in the months that you are actively registered on the program. Any extra TaxiSCRIP coupons that are remaining can be used if and when a customer's registration status is reactivated.  If you have year round service, you can buy as many TaxiSCRIP books as you want up to a maximum of 24 books per year.


TaxiSCRIP books can be purchased:

By telephone:

519-585-7597 extension 7347
Monday to Friday 8:45 a.m. to 4:15 p.m.
A valid credit card is required for purchase by telephone.

In person at:

Charles Street Transit Terminal - 15 Charles St. W. Kitchener
Ainslie Street Transit Terminal - 35 Ainslie St. S. Cambridge

By mail:

Send a cheque or money order payable to "Region of Waterloo". Write your MobilityPLUS ID number on the front. Allow two weeks for delivery.

Mail to:
c/o Grand River Transit
250 Strasburg Rd.
Kitchener, ON N2E 3M6

Arranging A Ride:

You must tell the taxi company:

  • You are using TaxiSCRIP.
  • If you will require assistance, such as an escort to the door.
  • If you use a wheelchair, walker, or scooter.

All local taxi companies have wheelchair accessible vehicles and honour TaxiSCRIP.

Golden Triangle Taxi 519-740-2222

City Cabs 519-747-7777
United Taxi 519-888-9999
Waterloo Taxi 519-888-7777

How Do I Pay the Taxi Driver

  • Show the driver your MobilityPLUS Photo ID card. The driver will record your ID number.
  • Use your TaxiSCRIP coupons to pay the fare shown on the meter. If the meter fare is not an even dollar amount then you pay the extra amount in coins. For example, a $5.80 fare is paid with five dollars in coupons and 80 cents cash. The driver will not provide change from TaxiSCRIP.
  • Tipping is at your discretion. If you wish to tip the driver, you must do so with your own money, not with TaxiSCRIP.
  • Others may travel with you, up to the capacity of the vehicle, at no extra cost.

Questions or Concerns

  • Contact the taxi company manager directly if you have concerns about the taxi service.
  • Contact GRT Customer Service if you have questions about the TaxiSCRIP program.