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Do you find it hard to get to your destination without support? Do you worry about your family member getting lost when they get to their destination or perhaps being confused about at what stop to get off when you are using the bus?
Effective January 1, 2014 GRT made making public transit more accessible for those requiring assistance with the introduction of free travel for a customer's Support Person. Any customer who requires support can apply for a PLUSone card. This is a Photo ID card that identifies a person who, because of their disability, requires assistance while traveling on GRT's conventional or specialized transit service. The person providing the assistance will not pay a fare.
Anyone who, due to a disability, cannot travel independently on conventional or specialized service.
2. How do I apply for the Support Person Program?
You may :
Please note a health care professional is required to fill out a portion of the application form. A health care professional can be:
Any fees charged by a health care professional will not be reimbursed by GRT.
No, the help must be required for using the bus or MobilityPLUS, not for the activity at your destination.
It can be a friend, family member, paid attendant or volunteer - anyone in your life who travels with you to assist you in using the public transit system.
5. If I qualify for the program, how does my support person ride for free?
GRT will issue you a Photo I.D card, known as the PLUSone card. This card must be shown to the Operator along with your fare (or MobilityPLUS Photo I.D. card) when boarding.
6. Whose picture is on the PLUSone card?
The customer who requires the support. That person keeps the card with them.
There is no fee for your first card, or if you need to replace a damaged card.
Go to either Charles or Ainslie Street Transit Terminal to have a new card issued. There will be a $5.00 fee to replace any card that was lost or stolen.
9. I already have a MobilityPLUS I.D. card, can I just use that?
No, not everyone who qualifies for MobilityPLUS is eligible for a PLUSone card. Not everyone who qualifies for a PLUSone card will be eligible for MobilityPLUS.
A MobilityPLUS card shows that the person is eligible to participate in TaxiSCRIP and travel with our compliments on the conventional service, whereas a PLUSone card shows that a person requires support when travelling on either conventional or specialized service.
No, the PAL (Personal Attendant for Leisure) card is not accepted on GRT.
11. Can someone from North Dumfries get a PLUSone card?
Yes, anyone who uses GRT and GRT MobilityPLUS services can apply for one.
12. If I show my MobilityPLUS Photo I.D. card, do I still have to show my PLUSone card in order for my Support Person to ride for free?
Yes, remember you must show the PLUSone card to allow the Support Person to travel for free.