Safety at Terminals and Major Transfer Points

Safety is not only important while riding the bus. You can be safe waiting for the bus at the stop or in the terminals. You can also be safe using our equipment and services appropriately!

Remember, safety starts with you! Take care at all times and stay alert.

Keep Your belongings in Sight

Buses, terminals and transfer points can be crowded places. When in a public place keep your belongings in sight. Wear purses or knapsacks in front of you and around your neck.

Never hang your purse or bag on one shoulder. It can be easily forgotten or misplaced.

Carry only what you need and place your wallets and other identification securely in a purse or pocket. Avoid carrying unnecessary cash or credit cards.

Use Stairs Appropriately

Walk carefully up stairs while holding onto the handrail. Keep to the right when going up or down stairs.

For your safety, do not use any mobility device or equipment while attempting to climb or descend stairs. Mobility devices are any devices with wheesl, tires or something that aids an individual in their mobility. Please use elevators if you have mobility devices or equipment.

Use of Escalators

Always be alert when on an escalator. Always keep both feet on the same stair and hold onto the hand rail.

Be careful when stepping off the escalator. Travel only in the direction that the escalators are moving in.

Refrain from wearing loose clothing that could get stuck in moving part and do not lean on the handrail.

For your safety, do not use any mobility device or equipment while attempting to climb or descend stairs. Mobility devices are any devices with wheels, tires or something that aids an individual in their mobility. Please use elevators if you have mobility devices or equipment.

Use of Elevators

When boarding elevators, be sure that nothing is left in the doorway. Be alert while in an elevator.

Press the "door open" button in an elevator if someone who is mobility impaired is attempting to use the elevator. Do the same for those who have to bring heavy items or multiple items into the elevator.

Keep all belongings close to you and in sight at all times.

Never board an elevator that has an "Out of Service" sign on it. When stuck in an elevator, make use of the emergency button inside. This button will alert security or the appropriate personnel. Two way intercoms are also installed so you can speak with someone to alert them of your situation. Always ask for help if you an unsure.

All Platforms

When waiting for the bus on the platforms, stand back and away from the curb. Keep legs, arms and other personal belongings away from all moving objects.

Follow the instruction of all red and yellow markings on the ground. They are there for your safety.

Never run for a bus. Accidents may occur while in a rush. Always be at the bus stop 5 minutes prior to the bus arriving at your stop or platform. When boarding the bus keep all personal belongings clear of the doors.

If you need a low floor bus, you can always recognize our buses by the universal Wheelchair symbol. It can be found on the front or side of the bus, and is clearly visible.

Our bus operators are trained to operate all ramps that a passenger will need to board and exit the bus. GRT currently buys only low floor buses to make transit accessible for everyone.

Passenger / Public Accommodations

Individuals engaging in disruptive behaviour may be asked by security to leave the property.

Those caught smoking in non-designated areas, or under the influence of alcohol or other substances may be asked to leave the property.

Those refusing to pay the fare may be asked to leave the bus. The operator will inform a supervisor of the issue. If the issue is deemed to be threatening, the operator may call the police or security for assistance.

Animal Carrying Cases / Enclosures / Cages

Guide dogs accompanied by a visually impaired or hearing impaired person are allowed on the bus. Small animals that are kept inside a cage/enclosure are allowed on the bus.

Larger dogs or other animals that could pose a threat to GRT customers are not allowed on any bus.

Skateboarding on Platform

Skateboarding on the platforms can present a health hazard to GRT riders. Accidents can occur which could lead to serious health implications. In order to protect GRT riders, skateboarding on the platforms is not permitted.

  • AST (Ainslie Street  Transit Terminal)
  • CCT (Cambridge Centre SatelliteTerminal)
  • CST (Charles Street Transit Terminal)
  • HHM (Highland Hills Mall Satellite Terminal
  • FGP (Forest Glen Plaza Satellite Terminal)
  • CCM (Conestoga Mall Satellite Terminal)
  • FVM (Fairview Mall Satellite Terminal)


Contact(s)

Grand River Transit
250 Strasburg Rd
Kitchener, ON N2E 3M6

Phone: 519-585-7555
TTY: 519-575-4608

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