Customer Service & Feedback Form

When taking transit, you may have questions about a route or trip plan. You may also have an issue you would like to report, or just tell us about something that happened on your trip.

Our customer service assistants are here to talk with you about your transit issue.

Submit your comments or suggestions online.


Please contact Customer Service, available 24/7, at 519-585-7555 if you require assistance.


Please note: An alternate format of the online feedback form is available upon request.

To contact us dial 519-585-7555 and ask for customer service.

GRT Terminal hours of operation.

We are here to help