Grand River Transit
250 Strasburg Rd
Kitchener, ON N2E 3M6

Phone: 519-585-7555
TTY: 519-575-4608

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A terminal is a major transit hub served by several bus routes. Grand River Transit terminals are conveniently located throughout Waterloo region.

Grand River Transit has two central terminals, one in Kitchener, the other in Cambridge. Both are close to a variety of services and offer free WiFi. Six satellite terminals are located at shopping malls in Cambridge, Kitchener and Waterloo.

Charles Street Transit Terminal 

 Charles Street Transit Terminal Located in downtown Kitchener at 15 Charles St. W.







Ticket sales / Customer Service kiosk
Monday to Friday: 6:15 a.m. - 7:30 p.m.
Saturday/Sunday/Holidays: 8:15 a.m. - 6:30 p.m.

Building hours

Monday to Wednesday: 5:15 a.m. - 1:00 a.m.
Thursday to Friday: 5:15 a.m. - 3:00 a.m.
Saturday: 5:30 a.m. - 3:00 a.m.
Sunday/Holidays: 7:45 a.m. - 1:00 a.m.

Ainslie Street Transit Terminal

 Ainslie Street Transit Terminal Located in downtown Cambridge at 35 Ainslie St. S.  

Ticket Sales/Customer Service kiosk:
Monday to Friday: 6:50 a.m. - 6:30 p.m.
Saturday: 8:50 a.m. - 4:30 p.m. (closed 11:45 a.m. - 12:45 p.m.)
Sunday/Holidays: 10 a.m. - 5:30 p.m. (closed 1:30 p.m. - 2:30 p.m.)

Building hours:
Monday to Friday: 5:15 a.m.  - 12:45 a.m.
Saturday: 6:00 a.m.  - 12:45 a.m.
Sunday/Holidays: 7:30 a.m. - 12:00 a.m.

Platform layouts:

Cambridge - Ainslie Platform layouts

Kitchener - Charles Platform layouts
Please note that GO Transit buses will continue to depart from the stop at Weber and Queen until further notice.


Moving Towards Smoke-Free

Grand River Transit is moving towards a smoke-free environment at its terminals, in accordance with Regional Public Transit By-Law 05-055.

Effective January 2, 2013 smoking is not permitted at the Ainslie Street and Charles Street transit terminals outside of designated smoking areas. This includes e-cigarettes.

Violators are subject to removal from the property and/or a maximum fine of $2000.00.

Charles Terminal designated smoking area
Ainslie Terminal designated smoking area


Satellite Terminals

Satellite terminals in key locations allow riders to board connecting buses. These terminals do not have a central building or customer service staff.

Many routes intersect at the following major transfer points:

  • Conestoga College, 299 Doon Valley Dr., Kitchener
  • Hespeler, southwest corner of Groh Avenue and Holiday Inn Drive, Cambridge
  • University of Waterloo, 200 University Ave., Waterloo
  • Wilfrid Laurier University, 75 University Ave., Waterloo
  • Stanley Park Mall, 1005 Ottawa St. N., Kitchener