Persons Requiring Assistance

Service Animals

Service animals that accompany passengers with disabilities, such as guide dogs, are welcome at all public areas of the Grand River Transit system.

If you have a service animal, please remember:

The animal must be under your care and control at all times.

• Service animals must not pose a risk to other passengers or to GRT operators.
• If it is not clear that the animal is a service animal, the GRT operator might ask you for a note from a doctor or nurse stating that the animal is needed for reasons of a disability.

If you notice a service animal while using Grand River Transit, please remember:

• Do not distract or interact with the animal. It is a working animal and must pay attention at all times.
• Be aware of the service animal and give it enough space, and avoid stepping on the animal.
• Remember, you are not asked to interact with the animal, but to respect the other persons need for the animal.

For more information on service animals, please visit the Region of Waterloo's website.

All persons using a service animal must meet the criteria stated in the Ontarians with Disabilities Act..

MobilityPLUS

GRT offers a specialized service on small bus-type vehicles for mobility-impaired individuals. You may be eligible for MobilityPLUS if you meet any of the following requirements:

• Physically unable to climb or descend steps used on conventional public transportation
• Unable to walk a distance of 175 metres (575 feet)
• Suffer from a temporary disability, such as a broken hip
• Registered with CNIB

GRT encourages the use of conventional transit when possible. All Cambridge buses and over 80% of buses serving the Kitchener-Waterloo area are the low-floor accessibility model, which do not have steps and offer a gentle-incline ramp for people using mobility devices. You will recognize these buses by the wheelchair symbol displayed on the front and sides.

Link to additional information on MobilityPLUS, or call 519-585-7555; TTY 519-575-4608 to have an application form mailed to you.

If you are already familiar with MobilityPLUS, click here to print an application. There is no charge to apply.