Customer Service & Feedback Form

When taking transit, you may have questions about a route or trip plan. You may also have an issue you would like to report, or just tell us about something that happened on your trip.

Our customer service assistants are here to talk with you about your transit issue.

Call Centre Hours of Operation are:

Monday to Friday: 7:30am - 8:30pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 7:00pm

To contact us dial 519-585-7555 and ask for customer service.

Click here for terminal service hours of operation.

Click here if you want to submit your comments or suggestions online.

We are here to help

Contact(s)

Grand River Transit
250 Strasburg Rd
Kitchener, ON N2E 3M6

Phone: 519-585-7555
TTY: 519-585-7796

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