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 519-585-7555
Weekdays: 7:30 a.m. - 8:30 p.m.
Saturdays: 10:00 a.m. - 6:00 p.m.
Sundays: 11:00 a.m. - 7:00 p.m.
We will help you plan your trip. Our Customer Service Assistants will give you the safest, most convenient route to best meet your travel needs. Have a pencil and paper ready - we will ask you the following questions:
Day of travel (weekday, weekend or holiday)?
Time of travel (early morning, during the day or late night)?
Start point (coming from)? Destination (going to)?
TTY (for the hearing impaired): 519-585-7796
Weekdays: 8:30 a.m. - 4:30 p.m.
Lost & Found : 519-585-7555
Accident Inquiries and Insurance Claims:
During business hours, please report issues relating to an accident and/or insurance claims to:
Craig Smith
Manager Risk Management
Region of Waterloo
519-575-4584
Complaints
To submit a complaint, please call 519-585-7555 or mail us at 250 Strasburg Rd, Kitchener, ON N2E 3M6.
Please be sure to include the date and time of an incident, and the route on which it occurred.
Suggestions
Send us your ideas for transit by submitting our online suggestion form.
Out-of-Town Buses
Click here for out-of-town information
Bus Parcel Express
Click here for out-of-town information
GRT Terminals
Charles St. Transit Terminal - click here for platform layout
15 Charles St. West, Kitchener, ON N2G 1H3
Ticket sales:
Monday to Friday: 6:15 a.m. - 6:30 p.m.
Saturday/Sunday/Holidays: 8:15 a.m. - 6:30 p.m.
Building hours:
Monday to Friday: 5:15 a.m. - 12:00 a.m.
Saturday: 5:30 a.m. - 12:00 a.m.
Sunday/holidays: 7:15 a.m. - 12:00 a.m.
TTY pay phone: Main floor - single pedestal perpendicular to the bank of four phones closest to the rear doors.
Ainslie St. Transit Terminal - click here for platform layout
35 Ainslie St. S., Cambridge, ON N1R 3K2
Ticket Counter Sales:
Monday to Friday: 6:50 a.m. - 6:30 p.m.
Saturday: 8:50 a.m. - 4:30 p.m.
Sunday/Holidays: 10:00 a.m. - 5:30 p.m.
Building hours:
Monday to Friday: 6:15 a.m. - 12:00 a.m.
Saturday: 8:15 a.m. - 12:00 a.m.
Sunday: 10:15 a.m. - 6:00 p.m.
Lost & Found: 519-585-7555
TTY pay phone: Single pedestal beside the bank of four phones.
Strasburg Rd. Transit Operations Centre
250 Strasburg Rd., Kitchener, ON N2E 3M6
Monday to Friday: 8:30 a.m. - 4:30 p.m.
EasyGo: The power to plan!
EasyGo information systems give you the power to plan online, on the phone and on the go!
Access the online Trip Planner by clicking on the EasyGo logo. Enter your start and end locations and when you want to travel and select 'show trip plan' to get a detailed map of your route. Or check out EasyGo Next Bus Call by calling 519-585-7555 and keying or saying the 4-digit bus stop number - posted at the bus stop- to get the next departure times for the stop. You can also use EasyGo Text Message by texting 57555 and the 4-digit bus stop number to send and receive messages of the scheduled times the bus will be at the stop. Standard rates for text messaging from your service provider will apply. No additional fees for this service will be charged by GRT at this time.InfoLine: 519-585-7555
TTY: 519-585-7796
www.grt.ca
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