New Customer Service Centre opens July 8

Posted on Friday July 05, 2019

On Monday, July 8, GRT customer service will move from the Charles Street Terminal to the new Customer Service Centre at 105 King St. E., Kitchener (corner of King and Benton streets). 

Hours of operation:

  • Monday-Friday: 6:15 am - 7:30 pm 
  • Saturday/Sunday/holidays: 8:15 am - 6:30 pm

GRT fare products will be sold at the new customer service centre, including:

  • New EasyGO fare cards
  • Passes and stored value for all EasyGO fare card types
  • GRT tickets for MobilityPLUS customers
  • GRT passes for MobilityPLUS customers

The customer service centre will provide trip planning assistance. Transit maps and lost and found items will also be available at the customer service centre.

Go Transit, Greyhound and Coach Canada buses will continue to stop at Charles Street Terminal.

Map of customer service centre location