Grand River Transit

GRT's response to COVID-19

Mon, 16 Mar 2020 20:00:00 GMT

For updates on GRT's response to COVID-19 and transit services, please visit: grt.ca/covid19

Any changes to transit services will be posted on the website.

Call for EasyGO fare card beta testers

Thu, 25 Jan 2018 14:45:00 GMT

The EasyGO fare card is ready for beta testing!

We’re looking for beta testers to try the EasyGO fare card and give us feedback on how it works. If you’re selected to be a tester, you’ll be able to purchase and load your March monthly pass on the EasyGO fare card. If you pay with tickets, you’ll be able to purchase and load stored value on the card.

You’ll tap your card every time you board a GRT bus and report any issues you encounter. You’ll also be asked to complete surveys about your experience using the card.

To thank our beta testers for their help with testing and improving our system, we’re offering a 20% discount on the fare products you load on the card during the test.

Not all features of the card will be available during beta testing. During this phase, you will only be able to load and reload your card at the Charles and Ainslie Street Terminals.

To learn more and apply to be a beta tester

Grand River Transit fares change July 1

Wed, 15 Jun 2022 14:30:00 GMT

Effective July 1, 2022, Grand River Transit (GRT) fares will increase by an average of 2 per cent to cover the increased costs of operating transit and planned service improvements. Monthly pass prices will not increase.

Earlier this year, Region of Waterloo Councillors set fare prices with the 2022 budget. This is the first GRT fare increase since September 2019. Regional Council deferred the fare change planned for 2020 because of the impact of the COVID-19 pandemic on the community.

Discounted fares are available for people living with low income. The Affordable Transit Program provides a 48 per cent discount on monthly passes, stored value and MobilityPLUS tickets. Earlier this month, the income thresholds were increased to expand access to the program.

For more information about fares, including a full list of fare products and prices, visit grt.ca or call 519-585-7555.

2022 Fare prices

Cash fare	$3.50
Single ticket/transfer	$3.50
Stored value	$2.92
Stored value (Affordable Transit Program)	$1.52
Monthly pass	$90 (no change)
Monthly pass (Affordable Transit Program)	$46.80 (no change)
Day pass	$8.50 (no change)

Paying your fare is fair

Tue, 30 Jan 2018 15:30:00 GMT

Everyone needs to pay to ride GRT.

Transit Enforcement may check your fare.

Keep your valid transfer, pass, or EasyGO fare card nearby.

Fare evasion is a crime. A warning or ban from GRT (by-law 13-050) may be issued if you cannot produce your fare, and even stiffer penalties will be applied against repeat offenders.

Family Day Pass now available for the winter break

Fri, 10 Dec 2021 14:00:00 GMT

It just got easier to explore Waterloo Region with the whole family this winter break! Now you can use the Family Day Pass any day from Dec. 18 – Jan. 3 for unlimited travel on GRT buses and ION trains with the whole family.

A family can be one or two adults and up to four children (17 years and younger).

Purchasing the Family Day Pass

To purchase a Family Day Pass, select the "day pass" option on the fare vending machine, or visit GRT customer service.

The day pass is activated the first time you tap your EasyGO fare card on the farebox. You will be able to tap the card unlimited times for the rest of that calendar day.

Note: if you have a valid monthly pass on your card, a day pass will not activate; you will need to purchase a separate card to load day passes.

Route 52, 61 returning to King Street

Fri, 22 Dec 2017 15:15:00 GMT

King Street has reopened between Eagle and Fountain Street in Cambridge.

Effective Saturday, Dec. 23, the Route 52 will return to regular routing and the Route 61 detour will change to use King Street.

Route 52 will use a modified 40-minute schedule on Dec. 23-24. Holiday schedule will be in effect Dec. 25-26.

Regular schedule for both routes will resume Dec. 27.

View the customer notice and map

Route changes

Fri, 10 Jan 2020 18:15:00 GMT

Route 20 trip changes
Effective January 13 - Route 20 trips departing The Boardwalk at 5:30 a.m. and 6 a.m. will depart 3 minutes earlier to improve ION connections at Central Station.

Route 23 trip change
Effective January 13 - The Route 23 trip departing Stanley Park Mall at 2:29 p.m. will now depart 3 min later.

Exchanging GRT tickets

Wed, 06 Mar 2019 16:15:00 GMT

Until April 30, 2019, you can exchange GRT tickets towards your EasyGO monthly pass or stored value. You can bring in strips or individual tickets to the Charles or Ainslie Terminals and the value of your tickets will be loaded on your EasyGO fare card.

The minimum load on your fare card is $10; if the value of your tickets is less than $10, you can pay the difference with cash, credit or debit.

The exchange applies to current tickets only; no past ticket designs.

Extra evening service leaving Conestoga College

Fri, 26 Jan 2018 20:30:00 GMT

Effective Monday, January 29, 2018

GRT is adding the following Route 110 trips departing Conestoga College (Doon Campus Door 3 stop) to Fairview Park Mall:

6:55 p.m.
7:25 p.m. (formerly 7:15 p.m.)
7:55 p.m.
8:25 p.m.
8:55 p.m.

GRT customer appreciation information

Tue, 09 May 2023 20:45:00 GMT

Waterloo Region – All Grand River Transit buses, including MobilityPLUS buses, will resume service on Thursday, May 11, and customer service centres will reopen.

MobilityPLUS bookings will open on Wednesday, May 10, for rides starting on May 11. Trips can be booked online or by calling 519-744-2241.

The Region of Waterloo understands that residents rely on transit on a daily basis and to show our appreciation for our customers, no fares will be collected on transit from Thursday, May 11, up to and including May 22, Victoria Day. This includes all bus services as well as ION light rail service. Customers who purchased a May monthly pass before May 8 will receive a June pass.

No fares collected

From May 11 to 22, all GRT customers will be welcomed back and no fares will be collected
Do not tap your card before boarding.

June monthly passes

Customers who purchased a May monthly pass will get a June pass.

Monthly passes on EasyGO fare cards: June passes will be added to EasyGO fare cards automatically. Customers won’t need to call or visit a Customer Service Centre.
MobilityPLUS customers: Bring your May monthly pass to a GRT Customer Service Centre and a June pass will be provided. To arrange for someone to pick up your June pass, please call 519-585-7597 ext. 7347. Customer Service Centres are located at: 250 Strasburg Rd. Kitchener, 35 Ainslie Street S., Cambridge and 105 King St. E., Kitchener.

Visit grt.ca/updates for detailed information.

GRT unveils first electric bus

Tue, 30 Jan 2024 20:00:00 GMT

The first of Grand River Transit’s electric buses will begin service next month as part of its zero-emission bus pilot project. Ten more electric buses are expected to arrive this year.

This initiative is part of the Region of Waterloo’s plan to reduce greenhouse gas emissions by 80 per cent by 2050. In 2020, the Region of Waterloo discontinued the purchase of diesel-only buses, switching to hybrid and electric options.

As part of the pilot project, GRT will be collecting information about how the battery-operated buses handle different routes and driving conditions, as well as getting feedback from customers about their experiences on board. The information will be used as part of GRT’s business plan, which will provide a roadmap for service improvements and expansion over the next five years.

The buses have been purchased from Nova Bus and will be housed and charged at the Northfield Drive Maintenance Facility in Waterloo, which opened in September 2022. Six chargers have been installed and buses can be fully charged in about four hours.

As more electric buses hit the road, there will be opportunities for the community to see them up close and learn more about the pilot project.

The buses, and associated electric chargers located at the Northfield garage, were funded by the Government of Canada’s ($6,048,400) Public Transit Infrastructure Stream (PTIS) through the Investing in Canada Infrastructure Program (ICIP), as well as the Government of Ontario ($5,039,829), and the Region of Waterloo ($4,032,771), totaling $15.1 million.

Quotes:

“These first electric buses in operation in the Region of Waterloo marks the start of a cleaner, more prosperous future for residents. Fulfilling our commitments to the environment while creating good jobs and building affordable, resilient and sustainable communities is imperative. Our government will continue to work with provinces, territories, municipalities and Indigenous communities to support and build green and accessible public transit options.”

The Honourable Bardish Chagger, Member of Parliament for Waterloo, on behalf of the Honourable Sean Fraser, Minister of Housing, Infrastructure and Communities

“Today, the Region of Waterloo moves towards a cleaner, more sustainable phase of public transportation. The 11 electric buses servicing Cambridge, Kitchener and Waterloo will help to support affordable and reliable transit options. Our government is fully committed to reducing greenhouse gas emissions and we will continue to take strong action in the fight against climate change.”

Bryan May, Parliamentary Secretary to the Minister of Small Business and to the Minister responsible for the Federal Economic Development Agency for Southern Ontario and Member of Parliament for Cambridge

“A prosperous and connected Region of Waterloo needs safe, reliable and sustainable public transit options. The electric bus unveiled today is a great step towards a cleaner and quieter future for residents and the Region eventually converting its entire bus fleet to zero-emission vehicles.”

Valerie Bradford, Member of Parliament for Kitchener South–Hespeler

“Decarbonization is one of the greatest challenges our society faces. Part of transitioning to a sustainable, clean and prosperous future is investing in the technology and infrastructure that will reduce carbon emissions. The electric bus unveiled today demonstrates how the federal government is working with partners to achieve its emissions goals and vision for green, connected and flourishing communities across the Waterloo Region and the country.”

Tim Louis, Member of Parliament for Kitchener–Conestoga

“The launch of Waterloo’s electric buses marks a significant milestone in our government’s mission to be a global leader in the electric vehicle revolution. As we deliver on our plan to build more affordable and convenient transit options, we will continue to invest in clean-energy opportunities that are good for people, good for jobs, and good for the environment. The future is electric and Ontario is leading the charge.”

Prabmeet Sarkaria, Ontario’s Minister of Transportation

“This is an exciting step forward in our plans to transition to a more resilient, low-carbon community. As we move toward our goal of reducing greenhouse gas emissions across the region by 80 per cent by 2050, Grand River Transit plays a crucial role. This bus is a symbol of our commitment to the environment and sustainable transportation.”

Karen Redman, Regional Chair of the Regional Municipality of Waterloo

GRT fares effective July 1

Wed, 26 May 2021 13:00:00 GMT

Starting July 1, the reduced fare for seniors, elementary and high school students will end. There will be no change to cash fares, regular monthly passes or stored value payments for the second year.

GRT is moving away from age-based fare reductions to reductions based on income. Regional Council approved these changes as part of the rollout of the Affordable Transit Program (ATP) in order to offer more people living with low-income (including seniors, elementary and high school students) affordable transit.

The ATP offers a 48 per cent discount on the price of a monthly pass or stored value payment. Eligibility for the program is based on income.

Seniors and students can continue to use their existing EasyGO fare cards and do not need to replace them. MobilityPLUS customers who have reduced tickets can continue to use them until Dec. 31, 2021.

View GRT’s full list of fares

Learn more about the ATP, including how to apply

Bus stop upgrades this summer

Thu, 20 Jul 2017 13:45:00 GMT

GRT will be upgrading a number of bus stops starting the week of July 24, 2017. New concrete pads, shelters and sidewalk connections will be installed at bus stops across the Region. There may also be some minor curb work, restoration with topsoil and sod, running of electrical conduit and removal and replacement of existing signage and shelters.

Improving bus stops and adding more shelters is key piece of GRT's New Directions plan.

Stops will remain open during the work. Stops may be shifted forward or back slightly while work is in progress. Please be alert and watch for construction workers and equipment.

Please note that construction dates are weather-dependent and subject to change. We appreciate your patience during this process.

View the full list of stops and what upgrades are being done

Cambridge high school promotion

Fri, 24 Aug 2018 18:15:00 GMT

High school students in Cambridge can take 10 rides on us!

All Grade 9-12 students with a valid student card for a high school in Cambridge can get an EasyGO fare card pre-loaded with $24.

To pick up the card, students can go to the Charles or Ainslie Street Terminals with:

A printed and signed consent form. All students 17 years old and younger must present a consent form signed by a parent or legal guardian to get the EasyGO fare card.
A valid Cambridge high school student identification card or timetable with student name.

View the full details on the promotion

Region of Waterloo and Grand River Transit celebrate Transit Team Appreciation Day 2024

Mon, 18 Mar 2024 15:30:00 GMT

Today, the Region of Waterloo and Grand River Transit celebrate Transit Team Appreciation Day and the commitment of transit staff who get riders to their destinations every day.

Access to transit creates affordable, liveable, and thriving communities, and hundreds of people have dedicated their careers to that goal. Residents and visitors rely on transit to get to medical appointments, work, community hubs, home and more.

“The community values our transit service and we are thankful for the dedication provided by every member of the team,” said Regional Councillor Colleen James, Chair of the Public Works Committee. “We are fortunate to have such a committed group of people putting customers and the community first.”

More than 800 employees support the transit network at GRT, along with partners from Keolis, Kiwanis Transit, and Voyago, who all work to build and maintain transit services in the Region as the population continues to grow.

“I am proud to celebrate every member of this amazing transit team,” said Doug Spooner, Director, Transit Services. “In the past year, Grand River Transit staff worked through several challenges – like adding service to meet record demand and launching our electric buses – and through it all, they always deliver their best for our community.”

Every day, GRT buses and ION trains carry more than 135,000 people and travel nearly 60,000 kilometres.

“This day is an important opportunity to thank all of our conventional and MobilityPLUS operators, technicians, and automotive service attendants for their work,” said Brendan Burke, President, Unifor Local 4304. “Our members go above and beyond to provide a crucial community service, and they do it with pride.”

“In scheduling, communications, customer service, planning, administration, and finance, there are brilliant professionals keeping the transit system running smoothly and effectively,” said Noelle Fletcher, President, CUPE Local 1883. “For your service throughout the year, thank you.”

Transit customers and community members are encouraged to show their appreciation and support on March 18 with a hello when you board a bus or ION train or visit a customer service location, and a thank you when you leave.

They’re also encouraged to send in a video saying thanks to our transit team members, and tagging GRT on Twitter/X, Facebook, or Instagram.

Feedback is gathered year-round through GRT’s online feedback form or by calling 519-585-7555 and shared with staff.

Stuff a bus with food bank donations!

Wed, 20 Nov 2019 20:00:00 GMT

November 22-24, 2019

Help us fill a bus and fill the shelves at the Food Bank of Waterloo Region and Cambridge Self-Help Food Bank this holiday season!

Drop off your food and cash donations from 3 p.m. on Friday, Nov. 22 until 6 p.m. on Sunday, Nov. 24 at:

Cambridge Centre Zehrs, 400 Conestoga Blvd, Cambridge
Laurentian Zehrs, 750 Ottawa St. S., Kitchener

Most needed food items:

Peanut butter or other sandwich spreads
Canned fruit
Rice
Canned meat & fish
Pasta sauce
Dry beans
Hot and cold cereal
Stew, chili and soup
Beans in sauce
Canned vegetables
Jarred baby food
Nut free snacks for school lunches

Extra trip added on Route 110

Wed, 10 May 2017 13:00:00 GMT

Effective Wednesday, May 10.

An additional trip has been added on Route 110 leaving Fairview Park Mall at 7:28 a.m. This will address crowding on the Route 10 leaving Fairview Park Mall at 7:30 a.m. This trip will be in place for the duration of Spring/Summer service.

View the Schedules page

Bus stop names changing

Thu, 07 Feb 2019 15:00:00 GMT

Beginning Monday, February 11, more than 300 bus stop names will change to standardize them throughout our network and for wayfinding purposes. Some examples of the changes are outlined below.

Change stop names to key landmark names:

University / Seagram changing to University Ave. / University of Waterloo

Frederick / Irvin changing to Frederick / Region of Waterloo Headquarters

Street name added for better wayfinding:

Father David Bauer changing to Westmount / Father David Bauer

Path to Wake Robin changing to Ottawa / Path to Wake Robin

Waterloo C.I. changing to Hazel / Waterloo Collegiate Institute

Standardizing midblock stop names:

Frobisher / 100s Block changing to 151 Frobisher Ave.

808 Wilson changing to 808 Wilson Ave.

Full list of stop name changes

2018 Public Information Centres - new dates posted

Wed, 14 Feb 2018 17:30:00 GMT

The launch of ION light rail service in 2018 will mean a whole new transit experience in the Region of Waterloo. Many GRT bus routes will change to connect directly to ION stations. Others will run more directly and more often between important destinations. Aligning routes to support a grid network will help to make travel more efficient.

You can learn more about the planned 2018 network at one of our public information centres.

Wednesday, March 21
2 p.m. - 7 p.m. (Drop in anytime)
Wilfrid Laurier University
Concourse - Fred Nichols Campus Centre

Thursday, March 22
10 a.m. - 2 p.m.
Conestoga College
Doon (Kitchener) Campus - Lower Atrium

Wednesday, April 4
3 p.m. - 7 p.m. (Drop in anytime)
Region of Waterloo Administrative Headquarters
150 Frederick St., Kitchener

Thursday, April 5
3 p.m. - 7 p.m. (Drop in anytime)
The Shops Uptown Waterloo
75 King St. S., Waterloo

Tuesday, April 10
3 p.m. - 7 p.m. (Drop in anytime)
Albert McCormick Community Centre, Beaupre Room
500 Parkside Dr., Waterloo

Wednesday, April 11
4 p.m. - 8 p.m. (Drop in anytime)
Lions Arena, Lions Hall
20 Rittenhouse Rd., Kitchener

Maps and information about the proposed network, as well as a survey link, will be posted online before the first public information centre.

903 Flex pilot begins

Mon, 26 Nov 2018 15:45:00 GMT

The 903 Flex has begun service in Northwest Waterloo.

This ridesharing pilot is a partnership with RideCo and offers customers travelling in similar areas the choice to either be picked up at GRT stops in the service area or select from a number of virtual stop locations.

Learn more about the 903 Flex and download the app on Google Play or the Apple Store.

Celebrating one year of ION light rail

Fri, 19 Jun 2020 15:45:00 GMT

ION light rail launched one year ago - and what a year it's been!

Watch the video on YouTube

Route 110 Service Changes

Mon, 15 May 2017 13:30:00 GMT

Effective Monday, May 15.

Additional trips have been added on Route 110. This service change is being made to address capacity problems on Route 10 Conestoga College.

Added trips departing Fairview Park Mall to Conestoga College every 30 minutes between 10:15 a.m. and 1:45 p.m.
Added trips departing Conestoga College every 30 minutes between 10:30 a.m. and 2 p.m.

View the Schedules page

Lane closures at Charles Street Terminal

Mon, 14 Aug 2017 13:45:00 GMT

Repairs to the concrete and asphalt at Charles Street Terminal will be taking place over the next few weeks. Lanes at the terminal will be closed while the work is taking place, and stops will be shifted to other lanes.

The work is tentatively scheduled to start Wednesday, August 16. Different lanes of the terminal will be closed on a rotating bases as the work is completed.

Look for stop closure notices at the terminal directing you to the new location of your stop. Information is also available on our detours page.

Cambridge 2022 service improvements

Thu, 10 Feb 2022 21:15:00 GMT

We are planning service improvements in Cambridge for east Galt, north Galt, and Preston areas and we want your feedback. If approved by Regional Council, these changes would take place in September 2022.

What are the proposed changes?

More direct travel options to major destinations including: Ainslie Terminal, South Cambridge Shopping Centre, Cambridge Centre Station, King/Bishop area and Franklin/Saginaw area
More service on evenings and weekends
Travel distances to some bus stops may be further in order to provide more direct service overall.

View detailed maps and fill out the feedback form: grt.ca/Cambridge2022

Fall service begins Monday, Sept. 7

Tue, 18 Aug 2020 16:00:00 GMT

Fall service begins Monday, Sept. 7.

We're restoring most of the service that was cut due to COVID-19, with the exception of some evening service and extra trips serving Conestoga College and the universities.

Updated PDF schedules have been added to the Schedules page.

Weekday service changes:

Routes 301 ION light rail and 302 ION bus: Increased frequency to every 10 minutes from 6:00 am to 7:00 pm
Routes 201, 202, 204, 205, 206: Increased frequency to every 15 minutes during peak periods and midday
Route 203: Service reinstated between Sportsworld Station and Conestoga College during peak periods and midday.
Route 7: Increased frequency to every 7.5 minutes during afternoon peak between Conestoga Station and Waterloo Public Square Station.
Routes 1, 8, 12, 16, 20: Increased frequency to every 15 minutes during peak periods
Routes 9, 13, 19, 110: Increased frequency to every 15 minutes during peak periods and midday
Route 10: 10A service via Old Carriage reinstated. Combined 10/10A frequency increased to every 15 minutes during peak periods and midday.
Routes 9, 13, 19: Increased frequency to every 30 minutes after 6:30pm and all day Sunday
Route 26: Reinstate the 10:57 pm trip from Block Line Station
Route 57: Increased frequency to every 30 minutes
Route 61: Reinstate additional services during peak periods between Conestoga College Doon Campus and Preston Parkway/Shantz Hill
Routes 73, 76: Reinstate busPlus service, every 30 minutes during peak periods
Route 110: Reinstate College Express service, every 15 minutes during peak periods and midday
Route 901: Reinstate Flex service, every 45 minutes from 11:15am to 6:15pm.

301 ION light rail service changes:

Reduced frequency from every 15 to every 30 minutes after 10:30pm
No Saturday morning service before 5:25 am southbound and 6:00 am northbound
No Sunday morning service before 6:20 am southbound and 7:00 am northbound
Remove the 5:00 am, 5:15 am and 5:45 am departures from Fairway Station
Remove the 4:35 am departure from Research and Technology Station and the 4:58 am departure from Conestoga Station.

Ongoing COVID-19 service reductions:

Routes 3, 4, 22, 56, 57, 60: Service every 60 minutes in the evening
Routes 6, 7, 8, 9, 12, 13, 16, 19, 26, 201, 301, 302: No service after midnight
Routes 7, 8, 9, 12, 13, 16, 19, 201, 301, 302: No service after midnight on Saturday
Routes 7, 8, 12, 16, 28, 29, 201, 301: No service after midnight on Sunday
Route 55: Reduced service in both directions weekday and Saturday
Route 7: Service every 15 minutes between Waterloo Public Square and Conestoga Station in morning peak period
Routes 8, 9, 10, 12, 13, 16, 19, 29, 31, 51, 110, 201: Reduced special trips serving high schools, Conestoga College and universities
Routes 201, 202: Service every 15 minutes during peak periods

Region of Waterloo and UNIFOR Local 4304 reach tentative agreement - scheduled service will continue

Tue, 14 Jan 2020 04:00:00 GMT

1 p.m.

Waterloo Region - A tentative agreement has been reached between the Region of Waterloo and UNIFOR Local 4304, representing Grand River Transit/MobilityPLUS, operators, dispatchers, fleet mechanics and service attendants.

Having reached this agreement, there will be no disruption and all services will continue as scheduled.

Unifor’s ratification vote will take place on Sunday, January 19, 2020.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

GRT celebrates Transit Team Appreciation Day

Mon, 17 Mar 2025 13:15:00 GMT

Waterloo Region – March 18 marks Transit Team Appreciation Day. On this day, we honour all Transit Services staff and thank them for their devotion to serving the community.

“Many thanks to all the people who work tirelessly to make our Region’s transit system run each and every day,” said Regional Chair Karen Redman. “Efficient transit systems like GRT are delivered by caring professionals in service to this community. Let’s all share our gratitude with the dedicated transit staff.”

GRT, in collaboration with partners Keolis, Kiwanis Transit and Voyago, have hundreds of staff working to ensure riders get where they need to go - whether it’s to work, home, appointments or leisure. The Region’s transit network will get you there safely and sustainably.

“I’m impressed and proud of our innovative, solution-oriented staff who face challenges head on,” said Neil Malcolm, Acting Director, Transit Services. “This year is GRT’s 25^th anniversary. Without the dedicated professionalism, talent and commitment of our team we would not be where we are today. Thank you for 25 years of providing this essential community service.”

Throughout the year, GRT buses and ION trains complete approximately 26 million passenger trips travelling nearly 18.6 million kilometres.

“As Waterloo Region grows to one million people, our members are committed to providing excellent transit service every day,” said Heath Abbott, President, Unifor Local 4304. “We believe in their knowledge and ability to operate and maintain conventional and MobilityPLUS vehicles all for the benefit of the community and environment.”

“Every day, but especially today, we stop to acknowledge and thank the devoted staff who diligently work to ensure a safe and reliable transit service,” said Noelle Fletcher, President, CUPE Local 1883. “Know that your effort has not gone unnoticed, and you are appreciated.”

Transit riders and the community at large are invited to show their appreciation and support on March 18 by exchanging in hellos and thank yous with transit staff. The community can also send messages through GRT social media accounts (Twitter/X, Facebook, Instagram), GRT’s online feedback form, or by calling 519-575-7555. Messages will be shared with staff.

-30-

Media contact

Pat Morabito
Manager, Marketing, Communications and Customer Service
pmorabito@regionofwaterloo.ca

Cambridge 2019 service improvements

Mon, 19 Nov 2018 15:30:00 GMT

Our proposed 2019 service improvements focus on Cambridge.

Our plans for 2019 include a new iXpress route, more frequent and direct service on local routes in Preston and West Galt, and service to new neighbourhoods.

Explore the route changes on our interactive Google map and see individual maps of each route on our website: 2019 service improvements

Share your feedback on the proposed 2019 service improvements with the online feedback form.

Learn more at our upcoming public consultations:

Tuesday, November 20, 4-8 p.m.

Cambridge City Hall, Bowman Room, 50 Dickson St.

Wednesday, November 21, 4-8 p.m.

King Street Baptist Church, 361 King St. E.

Thursday, November 22, 4-8 p.m.

Cambridge Centre Mall, 355 Hespeler Rd.

Bus stop name changes

Wed, 17 Oct 2018 16:00:00 GMT

GRT is making changes to the naming of a number of bus stops. Starting Monday, Oct. 22, bus stops serving ION stations will use the name of the station.

We're making the change in preparation for ION service and to have consistency in stop naming across our transit network.

The new name will be used in on-board announcements and on-board displays, as well as in GRT's trip planning tools. To search for a stop by name, use the new name listed below.

Stop numbers will not be affected.

Former name	New name
Conestoga Mall	Conestoga Station
Northfield / Kumpf	Northfield Station
U.W. - Davis Centre	University of Waterloo Station
King / Waterloo Public Square	Waterloo Public Square Station
Caroline / Willis Way	Willis Way Station
King / Allen	Allen Station
Grand River Hospital	Grand River Hospital Station
King / Victoria	Central Station
Charles / Benton Benton / Charles	Queen Station
King / Frederick Frederick / King	Frederick Station
Charles / Cedar	Kitchener Market Station
Charles / Borden	Borden Station
Mill / Ottawa Ottawa / Mill Station	Mill Station
Courtland / Block Line Station	Block Line Station
Fairview Park Fairway / Fairview Park	Fairway Station
Eagle / Hespeler Pinebush / Hespeler	Pinebush Station
Coronation / Hespeler Dundas / Water	Delta Station
Sunrise Centre	Sunrise Centre Station
The Boardwalk	The Boardwalk Station

GRT shares vision for future of transit

Tue, 05 Nov 2024 19:00:00 GMT

Waterloo Region – Drawing on community feedback, GRT is sharing a vision for the future of transit services, including fast and frequent service, an overnight network, and strategic expansion for new growth areas, the townships and MobilityPLUS.

This summer, GRT collected public input to inform the Conventional Bus and Train Business Plan, MobilityPLUS and Kiwanis Transit Business Plan and Township Transit Strategy. Together, the plans will be the roadmap to guide future transit service expansion and investments.

The plans focus on how to make transit easier to use, where and when GRT can serve the community better, and how and where GRT should prioritize frequency and speed.

“GRT’s proposed plans were created from the ideas and priorities shared by our riders, community members, staff and partners,” said Karen Redman, Chair of the Region of Waterloo. “I’m excited to hear from everyone about what they like about our vision to make GRT the easy transportation choice across Waterloo Region.”

How to get involved:

Online: Information and a feedback survey are available at grt.ca/businessplan.
Virtual townhall: Meet with GRT staff on Nov. 12, at 7 p.m. during a virtual townhall on Zoom. The session will include brief overviews of what we heard during our first phase of consultation for conventional bus and train service, MobilityPLUS, as well as township services. There will be lots of time for questions.
In-person:
- Nov. 14, 4:30-7 p.m., Community Room, Wellesley Rec Complex
- Nov. 18, 4:30-7 p.m., Empire Room, Breslau Community Centre
- Nov. 19, 4:30-7 p.m., Multipurpose Room, New Hamburg Community Centre
- Nov. 20, 4:30-7 p.m., MacNeil Hall, North Dumfries Community Centre
- Nov. 21, 2-4 p.m., Ainslie Terminal
- Nov. 25, 2-4 p.m., The Boardwalk Station
- Nov. 27, 2-4 p.m., Waterloo Public Square
- Nov. 28, 2-4 p.m., Fairway Station

Summer service begins June 25

Mon, 28 May 2018 14:45:00 GMT

The following changes take effect June 25 for the summer service period. Regular summer service reductions are noted on public schedules. Revised schedules can be found on our Schedules page.

Additional service to Conestoga College has been added to address capacity issues.

Route	Service change
1, 3, 8, 9, 11, 13, 29	Reduced frequency of service to 30 minutes in peak periods.
10	Increased frequency of service to 15 minutes in peak periods.
16	Added trips departing Old Carriage at Pioneer to Conestoga College at 8:35am and 9:35am.
61	Detour route and schedule in effect.
91	Late Night Loop is discontinued until September.
110	Increased frequency of service to 15 minutes in peak periods. Added trips departing Conestoga College every 30 minutes in the evening.
116	Added trips departing Forest Glen to Conestoga College at 7:15am, 8:15am and 9:15am. Added trips every 30 minutes during afternoon peak period.
201, 202	Reduced frequency of service to 15 minutes in peak periods and 30 minutes in midday period.
203	Detour route and schedule in effect.
204	Detour route and schedule in effect. Reduced frequency of service to 30 minutes in midday period.
205	Adjusted schedule times Monday to Sunday. Reduced frequency of service to 30 minutes in midday period.
Specials	No school trips in summer.

Route 61 schedule adjustment

Wed, 11 Sep 2019 16:00:00 GMT

Effective September 12, 2019 - Route 61 trips departing Preston Parkway/Shantz Hill at 7:07am and 7:37am heading towards Conestoga College will be shifted to depart at 7:20am and 7:43am respectively.

Please check the schedules page.

Conestoga College Door 3 platform opens Nov. 14

Tue, 12 Nov 2019 15:15:00 GMT

New bus platforms located at Door 3 at Conestoga College will open for service on Nov. 14. Buses will no longer stop in the temporary station in Lot 10.

There will be no schedule changes, but several bus stops will change. Details here.

ION opening weekend

Tue, 18 Jun 2019 13:45:00 GMT

Join us Friday, June 21 for a special opening ceremony at Fairway Station! The ceremony begins at 10:30 a.m. and will be followed by ceremonial train rides.

Public service at all stations will begin following the conclusion of the opening ceremony.

During the opening weekend, trains will be running during the following hours:

Friday, June 21 noon to 8 p.m.
Saturday, June 22 10 a.m. to 10 p.m.
Sunday, June 23 10 a.m. to 10 p.m.

ION light rail will be running on a special event schedule during the opening weekend. The regular service schedule begins on Monday, June 24, 2019.

Expect long lines on opening weekend. If long lines aren't for you, plan to take your first trip outside of opening weekend. Remember service is free until July 1!

Plan ahead - know what to bring, what to leave at home, and what to expect.

GRT improving customer experience with new Twitter service alerts

Tue, 24 Aug 2021 19:00:00 GMT

Waterloo Region – Grand River Transit (GRT) is improving the way it communicates service disruptions to customers with the launch of a new Twitter account dedicated to service alerts.

@AlertsGRT provides real-time notifications to riders if there is an emergency detour on a bus route or if a trip is cancelled or delayed on a route, including ION light rail service.

“Service disruptions are not always planned – collisions, urgent road work and other emergencies happen with little notice and force buses to detour or delay trains,” says Peter Zinck, Director of Transit Services. “We know customers want to be aware of these types of disruptions so they can make use of other routes or make alternate plans and we recognize the importance of improving how we communicate this information.”

The account automatically tweets service alerts posted to the GRT website. Customers can get notifications right on their phones by going to the @AlertsGRT profile, clicking follow, and then clicking on the bell and selecting the notifications they want to receive.

The new account is automated and is not monitored. Customers can continue to engage with GRT on the main Twitter account @GRT_ROW

The story behind Grand River Transit's logo

Thu, 27 Feb 2025 18:00:00 GMT

John Martz left his mark on Grand River Transit.

The former Kitchener resident came up with the winning design for GRT’s logo in 1999, when the service was created from a merger of Kitchener Transit and Cambridge Transit.

At the time, Martz was a 21-year-old graphic design student at Conestoga College. His design is blue and has a wave between the G and R to symbolize water while the bold letters tilt forward to illustrate motion.

Martz’s work was picked out of 30 entries put together by his class.

"It's a bit daunting to realize that something I've done is going to be on all buses and will be around for quite a while," said Martz, speaking to the Waterloo Region Record in December of 1999.

"I certainly didn't want it to be a novelty or a flash in the pan – exciting now but in a week people will get sick of it."

After college, Martz stayed in the design field, with positions at CityTV and MuchMusic. He now works at the Tundra Books imprint of Penguin Random House Canada, where he designs and art directs children’s books.

He’s always happy to see his handiwork on GRT vehicles.

“A bus will drive by and there it is, this little blast from the past,” said Martz.

“It’s not often I’ll look at something I did from long ago and think it still looks pretty good, but for whatever reason I think I lucked out and did something that still holds up.”

Martz’s parents remain proud of their son’s contribution to the community.

“At the time, and maybe still now, my mom would always refer to them as Johnny Buses,” said Martz.

Overall, Martz is happy to see his logo last.

“I’m looking forward to seeing it there into the future, and whatever else comes next.”

Pausing service for National Indigenous Peoples Day

Mon, 20 Jun 2022 19:15:00 GMT

We will pause bus and ION train service at 2:15 p.m. tomorrow, Tuesday, June 21, for one minute.

Pausing service provides an opportunity to reflect on the beauty, resiliency, sacrifices and valuable contributions of First Nations, Inuit and Métis peoples, and remember that just a year ago the remains of 215 children were uncovered at a residential school in Kamloops BC. This was the first of several revelations across the country.

“We invite all who are able to join us in a moment of silence to consider how we can actively participate in Reconciliation, celebrate and promote Indigenous culture, and honour Indigenous history,” said Neil Malcolm, Acting Director of Transit Services.

For safety reasons, buses and trains will only pause if safe to do so; buses will not pause if they are travelling on a highway.

The Region of Waterloo encourages the community to learn more about The National Centre for Truth and Reconciliation (NCTR) and The Truth and Reconciliation Commission here: https://nctr.ca/records/reports/.

GRT Pride bus delayed

Thu, 30 May 2024 18:00:00 GMT

Each year Grand River Transit and the Region of Waterloo look forward to rolling out a new Pride bus. Unfortunately, this year’s bus will not be ready until later in June.

We understand that this is disappointing, but want to reassure our customers and the community that GRT and the Region of Waterloo remain committed to rolling out the Pride bus again this year, albeit a little later than expected. We look forward to celebrating and bringing awareness to the 2SLGBTQIA+ community, while promoting that transit is for everyone.

Region disappointed with Unifor's failure to ratify

Mon, 20 Jan 2020 19:15:00 GMT

Region of Waterloo –The Region is disappointed that Unifor 4304 members failed to ratify the tentative collective agreement negotiated by their bargaining team.

The bargaining teams from the Union and the Region met for 11 days of bargaining since October. All bargaining was conducted in good faith. The Union and the Region’s bargaining teams reached a tentative settlement on January 13^th. The tentative settlement was recommended to the members by the Union’s bargaining team. The members rejected this settlement in a ratification vote on January 19^th, and have indicated that strike action will begin on Tuesday, January 21.

At this time, the Region is unaware of the reasons the Union members failed to ratify the tentative agreement.

The Region remains available to discuss next steps with the Union.

-30-

For more information, please contact:

Bryan Stortz, Director of Corporate Communications, 519-575-4408

Route 5 Sunday service changes

Thu, 10 Jan 2019 14:45:00 GMT

Starting Sunday, January 13, Route 5 Erb will serve stops in one direction only in Uptown Waterloo on Sundays and the last Saturday night trip (12:10am).

Stop 4015 - customers should board at stop 1907

Stop 1959 - customers should board at stop 3743

Stop 1960 - customers should board at stop 1270

King Street reopening - Route 7, 200 detours changing Sept. 4

Fri, 28 Jul 2017 13:00:00 GMT

King Street is reopening at Victoria Street, with the completion of construction.

Route 7 and 200 will remain on their current detours for a few more weeks, until fall service starts on Sept. 4. These detours affect route and operator schedules, so they can only be changed during the fall service change.

On Sept. 4, Route 7 will return to its normal routing on King Street between Gaukel and William. Because of construction in Uptown Waterloo, it will detour via William and Regina until that section of King Street reopens.

Route 200 will travel on Park Street between Victoria and William and provide iXpress service to Grand River Hospital. Stops will be located at Park/Green and in Uptown Waterloo. Because of construction in Uptown Waterloo, it will detour via William and Regina until King Street reopens.

Both buses can't run on King Street because of the narrower width of the street. Route 7 buses stop more frequently and would delay the Route 200.

Unifor safety barrier demands already met

Tue, 21 Jan 2020 17:15:00 GMT

Waterloo Region – The Region of Waterloo values the safety and security of both GRT customers and employees.

Over a week ago, the Region and Unifor agreed to install safety barriers on all 278 GRT buses over the next three years beginning in 2020, at an estimated cost of $1.7 million. Every bus is equipped with multiple cameras to provide for the safety and security of members of the public and our employees.

We understand this service disruption is difficult for those who depend on GRT services. The Region remains open and ready to negotiate and has extended an invitation to the Union to meet and resume talks.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

Civic holiday service

Tue, 31 Jul 2018 16:00:00 GMT

GRT will be operating on a Sunday service schedule on Monday, August 6 for the Civic Holiday.

Check the Schedules page for Sunday schedules

Have a great long weekend!

2021 Budget - Proposed transit changes

Mon, 21 Dec 2020 15:00:00 GMT

We're considering changes to transit service in 2021 in order to better match service to demand. We're proposing some targeted reductions to university/college routes to minimize impacts to riders across the network and ensure transit remains broadly accessible to the community.

Proposed changes to transit in 2021:

Winter 2021: Remove Route 110 College Express; service provided by Route 10
Spring 2021: Reduce frequency on some routes serving the college and universities (9, 13, 19, 61) from every 15 minutes to every 30 minutes
Fall 2021: Continue Spring 2021 service levels. Evaluate ridership levels and respond with available resources

Share your feedback: engagewr.ca/2021-budget

Survey closes Dec. 22.

May Service Education Days

Tue, 23 Apr 2019 15:45:00 GMT

Get to know your new GRT!

Join Grand River Transit for two service education days in May and learn more about ION, the EasyGO fare card, and how your transit experience will be changing.

Service education days will take place on May 3 and May 11 at the following ION stations:

Friday, May 3

Research and Technology | 8 a.m. - 9:30 a.m.
Allen | 10 a.m. - 11:30 a.m.
Central Station | 12 p.m. - 2 p.m.
Mill | 2:30 p.m. - 4 p.m.

Saturday, May 11

Conestoga | 10 a.m. - 11:30 a.m.
Laurier-Waterloo Park | 12 p.m. - 1:30 p.m.
Victoria Park | 2 p.m. - 3:10 p.m.
Kitchener Market | 3:30 p.m. - 5 p.m.

See you at the stations!

Conestoga College Students vote in favour of Grand River Transit U-Pass

Tue, 24 Oct 2023 15:30:00 GMT

Waterloo Region – Conestoga Students Inc. (CSI) and Grand River Transit (GRT) are excited to announce Conestoga College students have voted in favour of a GRT universal transit pass (U-Pass) for the Fall 2024 semester.

Of the 9,463 students attending Waterloo Region campuses who voted, an overwhelming 93 per cent made their voices heard and supported the implementation of the U-Pass program at Conestoga College. The U-Pass referendum took place from Oct. 10 to Oct. 16, 2023.

The universal transit pass program provides unlimited rides on Grand River Transit buses and ION trains at an affordable price. Implemented through an ancillary fee on students’ invoices, students will save over $680 annually as compared to the existing GRT Term Pass.

The program will begin Sept. 1, 2024, if ratified by Waterloo Regional Council.

This referendum, supported by GRT and Conestoga College, marks the end of a multi-year effort to secure affordable transit options for students in the Waterloo Region.

“We are proud to be taking impactful first steps towards affordable transit solutions for Conestoga students,” says CSI President Nelson Chukwuma. “Whether students are travelling to campus, jobs, or simply enjoying an outing in the region, a U-Pass will greatly impact students’ lives for the better.”

“Transit is a critical tool for making our region more affordable, sustainable and liveable,” said Karen Redman, Chair of the Regional Municipality of Waterloo. “With this vote, Conestoga College students have chosen to support an easy-to-use and unlimited transportation option to get around the community.”

If Conestoga’s U-Pass is ratified, post-secondary students at Conestoga College, Wilfrid Laurier University, and University of Waterloo will all have access to the same affordable, equitable and sustainable transportation program.

GRT pilot helps community agencies reduce transportation barriers

Tue, 14 Apr 2026 16:00:00 GMT

Waterloo Region – Grand River Transit is launching a discounted 2-ride fare card pilot to help eligible community agencies in Waterloo Region reduce transportation barriers for clients.

As part of the 2026 budget process, Regional Council approved $25,000 for this year’s pilot program.

Starting April 14, all eligible agencies in Waterloo Region can purchase up to 250 cards at a rate of $3. The price is reduced from the regular $5 cost. Cards are sold on a first come; first served basis until the $25,000 budget is reached.

“Reducing barriers to transit creates more options and opportunities for residents to stay connected,” said Regional Coun. Colleen James, Chair of the Sustainability, Infrastructure and Development Committee. “Investing in support programs and local agencies enriches and strengthens our community.”

Cards have a two-year expiration; no exchanges or refunds are available.

For more information, visit grt.ca/2ride.

New 205 Ottawa iXpress

Thu, 26 Apr 2018 20:15:00 GMT

The 205 Ottawa iXpress begins service on April 30, 2018.

The 205 iXpress is a new 25-minute crosstown express route. The route travels on Ottawa Street between Sunrise Centre and Lackner Boulevard.

The route will run every 15 minutes during the daytime on weekdays, and every 30 minutes on evenings, weekends and holidays. New iXpress stops with improved amenities have been installed along the route.

View the 205 Ottawa iXpress schedule

At Lackner Boulevard, the route turns into the 204 iXpress and continues to downtown Kitchener and The Boardwalk. In the future, the route will connect to ION light rail at Borden and Mill stations.

Where will it take me?

Sunrise Centre
Laurentian Centre
ION Stations (Mill, Borden)
Kitchener Auditorium
Stanley Park Mall
Lackner Centre

Free Fridays

Try the new 205 Ottawa iXpress for free every Friday until August 31!

Extra service to Elmira Maple Syrup Festival

Tue, 27 Mar 2018 19:45:00 GMT

Effective April 7, 2018

Heading to the Elmira Maple Syrup Festival on April 7? GRT is adding extra service on Route 21, so you can enjoy lots of maple treats without worrying about parking.

View the special Elmira Maple Syrup Festival schedule

Due to the closure of Arthur Street and anticipated traffic, Route 21 will be detouring via New Jerusalem Road and Three Bridges Road. View the detour map and closed stops on our Detours page.

GRT fares changing on July 1

Mon, 03 Jun 2024 19:00:00 GMT

Effective July 1, 2024, Grand River Transit (GRT) fares are changing to balance value and affordability with the rising cost of operating transit.

During the 2024 Plan and Budget process, an increase in fare prices was approved, in addition to new products and increased transfer times for all customers.

There will be no changes to cash fares. Overall, fares will increase by an average of 2 per cent.

To balance the increases, GRT has increased the transfer time from 90 minutes to 120 minutes, increased the discount under the Affordable Transit Program to 50 per cent and launched a new Group pass.

The new Group pass is being introduced for $12, allowing unlimited trips for up to five people, of any age, travelling together on any one day. We’ve also reduced our Day pass to $8.

For more information about fares, including a full list of fare products and prices, visit grt.ca.

View the full list of fare products and prices

Fare Type	Fares as of July 1, 2023
Cash fare	$3.75
Single ticket/transfer (from the fare vending machine)	$3.75
Children (age 4 and under)	Free
EasyGO stored value payment	$3
Stored value payment, Affordable Transit Program	$1.50
Corporate stored value	$2.55
Monthly pass	$96
Monthly pass, Affordable Transit Program	$48
Day Pass	$8
Group Pass	$12

GO Transit removes Connect-to-GO fare; travel free to the Kitchener Train Station on GRT

Tue, 01 Mar 2022 21:00:00 GMT

Starting March 14, you can connect to your GO train trips for free. GO Transit is eliminating the 50¢ Connect-to-GO fare so you can travel to and from the Kitchener Train Station for free on GRT.

Just show the operator your Presto card or valid GO train ticket when you board.

Read the Ontario government's press release announcing the change

Learn more about connecting to GO Trains on GRT

Forest Glen platform changes; Conestoga College iXpress stop

Mon, 27 Aug 2018 16:15:00 GMT

Starting Monday, Sept. 3, the platform layout at Forest Glen Plaza is changing.

The changes are to accommodate new routes serving Forest Glen and improve the flow of buses. Busy routes will have separate bays, and buses that share bays won't block each other.

Also starting Monday, Sept. 3, the 203 iXpress stop at Conestoga College is moving from Door 3 to Door 6, opposite the Student Rec Centre.

Unifor Local 4304 (GRT) will strike Tuesday morning

Mon, 20 Jan 2020 22:30:00 GMT

Waterloo Region - Unifor Local 4304 has advised the Region they will be on strike beginning Tuesday morning. No further talks are scheduled.

ION train service will continue.

“I am extremely disappointed that Unifor members have turned down a fair and reasonable settlement,” said Region of Waterloo CAO Mike Murray. “We regret the inconvenience this will cause everyone who depends on transit in Waterloo Region.”

For updates, please monitor local media, call the GRT information line at 519-585-7555, TTY: 519-575-4608 or visit the GRT website at: www.grt.ca.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

GRT to receive first electric buses from Nova Bus

Wed, 29 Jun 2022 17:30:00 GMT

Waterloo Region residents can expect to see the first of several electric buses rolling down the streets next year as Grand River Transit (GRT) selects Nova Bus as its first electric bus provider.

GRT has ordered an initial six electric buses from Nova Bus, a member of the Volvo Group and a leading North American transit bus manufacturer. The first buses are expected to arrive in spring 2023 with five additional electric buses to follow in 2024.

This initiative is part of the Region’s plan to electrify its bus fleet, provide a sustainable transit service, and reduce greenhouse gas emissions.

“This is a major step forward in our plans to provide a zero-emission transit system for our community,” said Tom Galloway, Region of Waterloo Councillor and Chair of the Planning and Works Commission. “We are committed to exploring new technologies and solutions to contribute to the Region’s climate change goals. We excitedly await the delivery of our first fully electric buses from Nova Bus and the opportunity to introduce our transit customers to the future of sustainable transit.”

The Nova Bus LFSe+ provides long driving range, reduced maintenance costs and emits no greenhouse gas emissions. It is designed to meet the sustainability needs of transit authorities, to support them in eliminating greenhouse gas emissions and to help them with achieving zero-emission targets, without compromising on the reliability and durability of their bus fleets.

“We have always been very proud of providing robust and high-quality buses to transit authorities across Canada, and it’s an honour to be accompanying existing clients such as GRT in their transition with this first purchase of electric buses,” stated Martin Larose, President of Nova Bus. “We strongly believe our future lies in providing sustainable solutions for communities to enjoy zero-emission transit, which will ultimately improve quality of life for everyone.”

Funding for the buses has been provided through the Investing in Canada Infrastructure Program (ICIP). The contributions are shared between Infrastructure Canada, the Ontario Ministry of Transportation and Region of Waterloo.

The electric buses are part of a two-year pilot project and will be charged at the new 305,000-sq.-ft. Northfield Drive Maintenance Facility in Waterloo, scheduled to start operations in September.

Grand River Transit celebrates 25 years

Mon, 13 Jan 2025 16:15:00 GMT

Waterloo Region –?Grand River Transit (GRT) proudly marks 25 years of delivering reliable, sustainable and innovative transit services to the residents of Waterloo Region. Since its inception on Jan. 1, 2000, when Cambridge Transit and Kitchener Transit merged, GRT has played a crucial role in connecting communities, reducing environmental impacts and supporting the economic growth of the region.

GRT has grown a lot over the past quarter century. In 2000, GRT provided 345,000 hours of service; in 2024, that number was almost 840,000. Ridership has increased from 10 million to more than 26 million riders. GRT now has a fleet of 340 vehicles, 2,400 stops, and 50 routes that cover more than 16 million kilometres every year.

Highlights of GRT’s journey include the introduction of the first route connecting Cambridge, Kitchener and Waterloo in 2000; the launch of express service in 2003; expanding Woolwich Township service to Elmira in 2009; adding service to Wilmot Township in 2016; the launch of ION light rail in 2019; the introduction of electric buses in 2024; and ongoing improvements to accessibility and convenience for all riders.

“Grand River Transit has been a cornerstone of our community for 25 years, connecting people to work, school, and recreation while fostering sustainability and growth. This milestone is a testament to the dedication of GRT’s employees and the loyalty of our riders,” said Karen Redman, Chair of the Region of Waterloo.

To celebrate this milestone, GRT will share the stories of the people who make up the service, as well as moments and milestones, historical facts, Kitchener Transit and Cambridge Transit memorabilia and more. Stay tuned to GRT’s website and social media accounts (X, Instagram and Facebook) for details. GRT will also share the results of its Business Plan which will detail where GRT will take you next, with new coverage, better frequency and new tools to help you ride transit.

-30-

Learn to use the 901 Flex Trinity-Freeport

Tue, 11 Sep 2018 19:15:00 GMT

Do you travel in the Trinity Village and Freeport areas?

GRT is introducing a new flexible transit pilot to improve access to transit in these areas.

Join GRT staff to how to use the new 901 Flex Trinity-Freeport:

Trinity Village Care Centre Gathering Place
2727 Kingsway Dr, Kitchener, ON
Thursday, September 13, 2018
9 a.m. - noon
Presentation at 9:30 a.m.

Flexible transit coming to Breslau

Wed, 06 Jul 2022 17:30:00 GMT

Beginning, July 11, Grand River Transit (GRT) will launch a new flexible transit option to serve the community of Breslau.

In partnership with Metrolinx, the on-demand pilot project will connect residents to key destinations, including schools, employment centres, the Region of Waterloo International Airport, and the Waterloo-Wellington Flight Centre, as well as the GRT network with connections to GO Transit. Route 79 Breslau will be free for customers to try for the summer, until Sept. 2.

“This pilot project expands on GRT’s existing flexible transit umbrella of services and will help determine demand and ridership in Breslau as it continues to develop,” said Neil Malcolm, Acting Director, Transit Services. “For the first time, we’ll have a transit option for residents travelling to and from our growing airport.”

The service can be booked using the GRT Flex app available for iOS and Android devices. The route has no fixed route or schedule and will serve flexible transit stops based on the most efficient route for customers onboard and planned pick-up and drop-offs. Customers can connect to Route 79 Breslau from the existing GRT network at Victoria Street North and Lackner Boulevard. Throughout the summer, additional features will be rolled out to improve the experience.

GRT’s flexible transit routes provide service for areas that are difficult to serve with regular, fixed bus routes. Route 79 Breslau joins other flexible transit options, including Route 72 Boxwood and Route 77 Wilmot.

“Metrolinx is focused on the future of transit and excited to collaborate with municipal partners to find innovative ways to move people efficiently throughout the region. We’re committed to exploring new opportunities to promote public transit as a first choice,” said Phil Verster, President and CEO, Metrolinx.

For more information about the pilot project, including hours of service, fares, how to use the GRT Flex app and more, visit grt.ca/Breslau.

Talks break off between Region and Unifor 4304

Wed, 22 Jan 2020 23:30:00 GMT

The Region and Unifor 4304 met Wednesday and were unable to reach an agreement.

“The Region is extremely disappointed that negotiations have broken down. We understand this strike has seriously impacted the lives of our citizens and we are committed to reaching an agreement that will get buses back on the roads as soon as possible,” said Mike Murray, Chief Administrative Officer, Region of Waterloo.

The Region remains available to negotiate a resolution that is fair to employees and regional taxpayers. While no further negotiation dates have been established, the parties remain in close communication.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

GRT celebrates Northfield Drive Maintenance Facility opening

Fri, 15 Jul 2022 12:30:00 GMT

On July 14, Grand River Transit celebrated the grand opening of the new Northfield Drive Maintenance Facility, which will support the modernization and growth of transit in the Region of Waterloo.

After years of expanding service and growing ridership, GRT has outgrown two other maintenance and storage facilities in Kitchener and Cambridge. With space for 200 buses, the 305,000-square-foot facility can house larger capacity, articulated buses, which will help GRT as it continues to expand service frequency and services into new areas and communities within the Region.

“Public transit is key in helping us build stronger, more sustainable communities,” said the Honourable Bardish Chagger, Member of Parliament for Waterloo, on behalf of the Honourable Dominic LeBlanc, Minister of Intergovernmental Affairs, Infrastructure and Communities. “The new Northfield Drive Maintenance Facility will allow the Region of Waterloo to offer residents a modern and reliable transit system to connect them to work, school and each other for years to come.”

“Transit is at the heart of creating a livable community for everyone, providing access to employment, recreational opportunities, schools and destinations throughout the Region,” said Region of Waterloo Chair Karen Redman. “This investment in our community will help grow sustainable transit in the Region of Waterloo as we plan to increase ridership and expand our network.”

The new building includes 22 maintenance bays, two service lanes, two bus wash stations and office space for GRT staff.

Building in Waterloo creates options for more efficient operations and maintenance as buses will not have to travel as far to and from the facility at the beginning and end of the day. The building will also support GRT’s transition to a zero emission bus fleet and will be home of the new electric buses and charging infrastructure pilot in 2023.

The facility has several green features, including bike storage, rainwater harvesting for the bus wash, lots of natural light, a 6,750-square-foot green roof and LED lighting. The building will go through a green building verification and review process to achieve LEED (Leadership in Energy and Environmental Design) certification.

“The new Northfield Drive Maintenance Facility will support more frequent, efficient and faster transit options for families, businesses and communities in the growing Waterloo Region,” said Kinga Surma, Minister of Infrastructure. “Investments in critical transit infrastructure, like the one being announced today, are just one of the many ways our government is working to carry out Premier Ford’s vision to Build Ontario, while creating jobs, stimulating economic growth, and keeping the flow of people, goods and services moving smoothly.”

The Government of Canada contributed 40 per cent, the Government of Ontario 33 per cent and the Region of Waterloo 27 per cent towards the total $118.8 million joint investment.

Members of the community will have a chance to tour the facility this fall.

GRT Operator tests positive for COVID-19

Thu, 08 Oct 2020 22:15:00 GMT

Waterloo Region – Grand River Transit (GRT) has been advised that an operator has tested positive for COVID-19.

The operator most recently worked on Sunday October 4 and tested positive on October 8, 2020. The operator is now self-isolating at home.

GRT has undertaken numerous steps to keep our employees and customers safe, including enhanced cleaning and disinfecting of vehicles, stations and frequently touched surfaces, requiring operators to wear masks in public areas and shared indoor spaces, and installing barriers on buses to protect operators and passengers.

“GRT continues to do everything that is necessary to ensure a safe and healthy environment for our riders and employees,” says Peter Zinck, Director of Transit Services for the Region of Waterloo. “GRT requires riders to wear a mask, stay behind the yellow line and maintain physical distancing between themselves, other passengers and bus operators where possible.”

Residents are reminded that we have community transmission of COVID-19 throughout our region at this time and it’s important to follow public health guidelines:

Practice physical distancing between yourself and people outside your social circle
Wash your hands often with warm water and soap or an alcohol-based hand sanitizer
Wear a face covering in enclosed public places and on transit
Avoid touching your eyes, nose, and mouth
Stay home when you are sick

View details of current and previous positive cases at www.grt.ca/en/rider-information/novel-coronavirus.aspx

-30-

For media inquires, please contact:

Bryan Stortz, Director Communications, Region of Waterloo, bstortz@regionofwaterloo.ca

Sandy Roberts, Manager Marketing, Communications and Customer Service

Transit Services, Region of Waterloo,

sroberts@regionofwaterloo.ca

Take 205 iXpress to the ball game

Wed, 06 Jun 2018 13:00:00 GMT

The Kitchener Panthers IBL season is in full swing.

The Panthers play at the Jack Couch park, located beside The Aud, on Thursdays and Sundays. It’s a big year for the team as they mark their 100^th season.

Catch all the action this summer with GRT’s 205 iXpress. The Aud stop at Ottawa/Weber is a quick stroll to the game. Enjoy snacks at the licensed park before heading home safely with GRT.

See their full schedule here

An important announcement regarding potential GRT service disruptions

Tue, 07 Jan 2020 21:45:00 GMT

Waterloo Region – Discussions are continuing between the Region of Waterloo and UNIFOR, Local 4304, representing workers employed by Grand River Transit and MobilityPLUS.

The Union will legally be in a position to strike as early as 12:01 a.m., on Tuesday, January 14, 2020. Should there be a strike, conventional bus, Bus Plus and MobilityPLUS services will be disrupted. ION train service will continue to operate.

The parties have been meeting on a face-to-face basis and discussions are ongoing, however, further discussion is needed to work through the outstanding issues. No further updates are expected at this time.

For information updates on the status of transit services, visit www.grt.ca or call the GRT Information Line at: 519-585-7555, Deaf and Hard of Hearing (TTY): 519-585-7796.

-30-

For more information please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408.

Spring service starts April 30

Fri, 20 Apr 2018 17:30:00 GMT

Spring service changes go into effect on Monday, April 30.

Check the Service Updates page for changes to your route.

Spring schedules have been added to the Schedules page and the trip planner. When planning your trip using the trip planner, set the date to April 30 or later to see spring schedules.

GRT fares changing on July 1

Tue, 13 Jun 2023 15:30:00 GMT

Effective July 1, 2023, Grand River Transit (GRT) fares will increase by an average of 2.5 per cent to meet the rising cost of operating transit, and grow the network to encourage future ridership.

Fare prices were approved during the 2023 budget process.

Discounted fares are available for people living with low income. The Affordable Transit Program provides a 48 per cent discount on monthly passes, stored value and MobilityPLUS tickets.

View the full list of fare products and prices

Fare Type	Fares as of July 1, 2023
Cash fare	$3.75
Single ticket/transfer (from the fare vending machine)	$3.75
Children (age 4 and under)	Free
EasyGO stored value payment	$2.98
Stored value payment, Affordable Transit Program	$1.55
Corporate stored value	$2.53
Monthly pass	$92
Monthly pass, Affordable Transit Program	$47.84
Day Pass – single or family use	$8.50

Transit Team Appreciation Day 2023

Fri, 17 Mar 2023 14:45:00 GMT

On March 18, join us as we celebrate Transit Team Appreciation Day and everyone who keeps the Region moving through their hard work and dedication. Transit is an essential part of creating affordable, thriving, liveable cities. Hundreds of people in our community dedicate their careers to helping connect residents and visitors with the people they love, the places they want to go, and the services they need every day of the year.

“Today, we’re honouring and appreciating every member of our transit team,” said Doug Spooner, Director, Transit Services. “Whether they’re in the driver’s seat, maintaining our fleet, planning routes, adjusting schedules, doing payroll, or helping to keep customers informed, we appreciate them and we thank them.”

At Grand River Transit, more than 800 employees support the transit network, along with partners from Keolis, Kiwanis Transit and Voyago, who have all been working to restore transit services in the Region to pre-pandemic levels and beyond.

“It takes an amazing team to keep any transit system moving,” said Mathieu Goetzke, Commissioner, Transportation Services. “In Waterloo Region, we’re fortunate to have a committed team that puts our customers first and I’m proud to be a part of it.”

Grand River Transit buses and trains travel 60,000 kilometres and carry 100,000 people each day. “Transit Team Appreciation Day provides an important opportunity to recognize the dedication of our conventional and MobilityPLUS operators, as well as our technicians and automotive service attendants. Our members provide exceptional service in our community, care for our transit customers and are proud of what they do,” said Brendan Burke, President, Unifor Local 4304. “Thank you for your commitment to our community.”

“Behind the scenes, there are amazing professionals doing crucial work in planning, scheduling, administration, finance, communications and customer service,” said Noelle Fletcher, President,CUPE Local 1883. “I want to thank everyone for their work and devotion to supporting our transit family.”

For Transit Team Appreciation Day, send an online card of thanks, or share a story about a time that a transit employee made a difference in your life at grt.ca. Compliments are also gathered year-round through GRT’s online feedback form or by calling 519-575-7555 and are turned into personal cards and shared with staff.

Getting Ready to Ride Your New GRT! May Service Education Days

Tue, 30 Apr 2019 18:30:00 GMT

Waterloo Region – As we work toward ION opening service, Grand River Transit (GRT) wants its riders to prepare for their new transit experience.

The Region of Waterloo’s transit service is hosting two Service Education Days in May with a focus on the upcoming transit changes including new routes, ION train, and the EasyGO fare card.

“This is a very exciting time for our community and we want current and future riders to be prepared ahead of time,” says Peter Zinck, Director of Transit Services. “GRT’s website will be updated in the coming weeks with more information on the network changes planned as well as new information on ION service, how to plan your trip, rules for riding, and how to pay.”

Service Education Days with the ION train will take place:

Friday, May 3

Saturday, May 11

Research and Technology
8 a.m. – 9:30 a.m.

Conestoga

10 a.m. – 11:30 a.m.

Allen
10 a.m. – 11:30 a.m.

Laurier-Waterloo Park

12 p.m. – 1:30 p.m.

Central Station

12 p.m. – 2 p.m.

Victoria Park

2 p.m. – 3:10 p.m.

Mill

2:30 p.m. – 4 p.m.

Kitchener Market

3:30 p.m. – 5 p.m.

Riders will also have the opportunity to get their EasyGO fare card, load it with fare products using credit or debit, and see how the station fare vending machines work.

-30-

For more information, please contact:

Sandy Roberts, Manager, Marketing, Communication and Customer Service, Region of Waterloo

sroberts@regionofwaterloo.ca 519-585-7597 ext. 7231

New Customer Service Centre opens July 8

Fri, 05 Jul 2019 14:00:00 GMT

On Monday, July 8, GRT customer service will move from the Charles Street Terminal to the new Customer Service Centre at 105 King St. E., Kitchener (corner of King and Benton streets).

Hours of operation:

Monday-Friday: 6:15 am - 7:30 pm
Saturday/Sunday/holidays: 8:15 am - 6:30 pm

GRT fare products will be sold at the new customer service centre, including:

New EasyGO fare cards
Passes and stored value for all EasyGO fare card types
GRT tickets for MobilityPLUS customers
GRT passes for MobilityPLUS customers

The customer service centre will provide trip planning assistance. Transit maps and lost and found items will also be available at the customer service centre.

Go Transit, Greyhound and Coach Canada buses will continue to stop at Charles Street Terminal.

Conestoga College temporary station

Tue, 27 Aug 2019 18:30:00 GMT

Due to construction at Door 3, stops 1731, 1732 and 1733 will be closed for several weeks starting Sept. 2. GRT buses will be stopping at a temporary station in parking lot 10.

Customers with mobility devices who are unable to board at the temporary station can board at an accessible stop at the entrance to parking lot 8, near the welcome centre kiosk.

Route 201, 203 and 76 will use stop 1342, opposite the Rec Centre.

View a PDF version of the map

Reminder that full-time students at Conestoga College can purchase a discounted four-month term pass. The pass is loaded right on your ONE Card, and can be used on all GRT buses and ION light rail.

The term pass is sold through Conestoga Students Inc. Purchase your term pass

Learn more about improvements to transit service at Conestoga College this fall

New service added on Route 77 Wilmot

Thu, 22 Jun 2017 19:15:00 GMT

Additional weekday trips have been added on Route 77 Wilmot, effective June 26, 2017.

New departures from New Hamburg at 6:30 a.m. and 11:15 a.m.

New midday departures from The Boardwalk at 10:30 a.m. and 11:45 a.m.

View the Route 77 Wilmot schedule

The additional service is being funded under a pilot grant from the Ontario Ministry of Transportation. The grant will fund the pilot until March 31, 2018. The pilot will be evaluated to see if the increased service will continue past that date.

Sunday service on Monday, July 2 for Canada Day

Fri, 29 Jun 2018 14:45:00 GMT

GRT will be operating on a Sunday service schedule on Monday, July 2 for the Canada Day holiday.

Learn more about holiday service

Have a great long weekend!

Route 7 and Route 200 detours

Mon, 10 Apr 2017 15:00:00 GMT

The detours for the Route 7 and 200 are expected to end in September, and both routes will return to King Street at that time.

There are several reasons that these routes have stayed on detour routing when other routes have returned to King Street:

The 7 and 200 are significant detours that involve schedule adjustments. They also affect operator schedules, meaning the routes can only be taken off detour during a seasonal service change.
Construction work continues on the integrated shelters, at stops where GRT buses connect to ION trains. This means there isn’t a safe place for buses to stop and passengers to board.
While most of King Street has reopened, work is still continuing on the King Street grade separation and there are periodic closures for ION work.

GRT fare increase

Thu, 01 Aug 2019 19:15:00 GMT

Waterloo Region Council approved a fare increase, effective Sept. 1, 2019.

There was no fare increase in 2018; this increase will cover higher operating costs and ongoing service improvements in our New Directions 2017-2021 plan.

Fare change highlights:

Cash fare: $3.25 (no change)
Single ticket/transfer from the fare vending machine: $3.25 (no change)
Stored value payment (Adult fare): $2.86
Stored value payment (Reduced fare): $2.49
Adult monthly pass: $90.00
Reduced monthly pass: $75.00
Day pass: $8.50

For the full list of fare changes, visit grt.ca/fares

Rail Safety Week: Safe right turns

Fri, 16 Sep 2022 14:00:00 GMT

A new video is a reminder to everyone to stay safe around trains during Rail Safety Week, Sept. 19-25.

The video highlights several narrow escapes of vehicles turning right in front of ION light rail trains and ends with the message, “A right turn is the wrong turn when a train is coming.”

“There are some really close calls in this video and unfortunately, we have had drivers turn right into our ION trains,” said Neil Malcolm, Acting Director of Transit Services. “With this campaign, we’re hoping to remind the community to be careful, stay alert and follow signs and signals when travelling near trains and tracks.”

For more rail safety advice, visit grt.ca/safety.

Service adjustments for Monday, Oct. 7

Wed, 02 Oct 2019 15:30:00 GMT

To address overcrowding on some routes, GRT is adding extra trips and modifying some trip times. Changes go into effect on Monday, Oct. 7.

The following trips will be added:

Rt. 8 Weber departing Central Station to University at King at 7:27am
Rt. 10A Pioneer departing Doon Village at Millwood to Conestoga College at 7:34am
Rt. 19 Hazel departing Hazel at Albert to UW at 7:58am, 9:35am, 10:55am, and 1:58pm

The following trips will be modified:

Rt. 10A Pioneer departing Conestoga College to Fairway Station at 5:53pm (previously departed at 5:50pm)
Rt. 201 iXpress departing Fischer-Hallman at Ottawa to Conestoga College at 7:03am (trip previously began at Block Line at Strasburg at 7:10am)

Due to low ridership, the following trips will be removed:

Rt. 9 Lakeshore departing Highpoint at Northfield to UW at 7:18am and 7:33am
Rt. 9 Lakeshore departing Cedarbrae at Glen Forrest to UW at 7:54am, 8:24am, 8:39am, 8:54am, 9:09am, 9:24am, 9:39am, and 10:08am
Rt. 9 Lakeshore departing UW to Cedarbrae at Glen Forrest at 2:43pm, 3:01pm, 3:18pm, 3:35pm, 3:51pm, 4:05pm, 4:21pm, 4:35pm, 4:51pm, 5:05pm, 5:21pm, 5:35pm, 5:51pm, 6:05pm, 6:19pm, and 6:31pm
Rt. 201 iXpress departing Block Line at Strasburg to Conestoga College at 7:45am

Help us stuff a bus with food donations

Thu, 29 Nov 2018 15:15:00 GMT

Help us stuff a bus Nov. 30-Dec. 2!

We'll have buses outside the Zehrs stores at Laurentian Mall in Kitchener and Cambridge Cambridge Mall to collect cash and food donations.

Donations will go to the Food Bank of Waterloo Region and the Cambridge Self-Help Food Bank.

Kitchener
Friday: 3pm - 6pm
Saturday: 9am - 6pm
Sunday: 9am - 6pm

Cambridge
Friday: 3pm - 9pm
Saturday: 9am - 6pm
Sunday: 9am - 6pm

New stops added to Route 61

Wed, 26 Sep 2018 15:30:00 GMT

Effective Monday, October 1, new stops will be come into service on Route 61 (and the Route 61 Special along Fountain Street:

• Fountain / Linden (EasyGO # 3516 / 3562)

• Fountain / Preston Pkwy (EasyGO # 3515 / 3563)

These stops will provide better access to transit for neighbourhoods on Preston Parkway and Linden Drive.

Fall 2018 service changes

Tue, 14 Aug 2018 18:45:00 GMT

GRT is making changes to a number of routes in September.

For maps and full details, visit our Fall 2018 service updates page

Route 10

All-day, 15-minute service on weekdays.
New 10A branch will serve stops on Old Carriage Drive on weekdays.

Route 16

New evening service every 30 minutes.

Route 26

New route offering service between Forest Glen terminal and Huron Business Park during peak periods.

Route 33

Extended to Block Line Station and Sunrise Centre.
Extra service in the midday and evening on weekdays.

Route 53

New evening service every 30 minutes.

Route 73

Extended to Rideau River Street and revised to serve Northfield Station via Kumpf/Randall.

Route 75

New Saturday and Sunday service.

Route 76

Extended via Robert Ferrie Drive and Thomas Slee Drive.

Route 110

All-day 15-minute service on weekdays.

Route 203

Evening service extended to 11pm

Visit our Schedules page for updated fall service schedules

Spring Service Changes

Thu, 06 Apr 2017 15:00:00 GMT

Spring service changes take effect starting Monday, April 24, 2017.

Please check the Service updates page for further details.

ION Golden Ride contest winners

Wed, 12 Jun 2019 21:15:00 GMT

Congratulations to the winners of the ION Golden Ride contest!

Laurie Jasper
Ian Mead
Ryan Morby

The winners will get to ride the very first ION train and get $500 in stored value to ride GRT.

Over 73,000 passengers boarded on ION opening weekend

Mon, 24 Jun 2019 19:30:00 GMT

Waterloo Region – Over 73,000 passengers boarded ION light rail during the opening weekend of service.

Service on Friday June 21 ran from noon to 8 p.m. with over 21,500 passengers boarding the system.

On Saturday, with service running from 10 a.m. to 10 p.m., over 29,500 passengers boarded the system, while on Sunday, with service from 10 a.m. to 10 p.m., over 22,000 passengers boarded.

Regular ION light rail service began today, June 24, with service commencing at 4:36 a.m. and concluding at 1:45 a.m.

-30-

For more information please contact:

TJ Flynn Manager, Community Relations, ION, 519-575-4757, ext. 3461 or email tflynn@regionofwaterloo.ca

Conestoga College Reading Week schedule changes

Fri, 22 Feb 2019 19:15:00 GMT

The following trips are cancelled for the Conestoga College Reading Week, Feb. 25 - March 1.

Route 116 from Forest Glen Plaza to Conestoga College
- 7:12 am trip
- 7:40 am trip
Route 110 from Fairway Station to Conestoga College
- 7:22 am trip
- 7:35 am trip
Route 61 from Preston Parkway/Shanz Hill to Conestoga College
- 7:15 am trip

Region of Waterloo expands Affordable Transit Program eligibility

Wed, 08 Jun 2022 15:15:00 GMT

The Region of Waterloo is investing an additional $120,000 each year to expand access to Grand River Transit services for people living with low income. This is one of the latest investments made through Council’s approved Equity Investment Fund.

The Region of Waterloo has updated its eligibility criteria for the Affordable Transit Program by increasing the income limits by 15 per cent. This change ensures more residents are eligible for the program.

The Affordable Transit Program provides a 48 per cent discount on the price of a monthly pass, stored value or MobilityPLUS tickets.

“As part of the work to create and action the Region’s Community Safety and Wellbeing Plan, community leaders identified how meeting residents’ basic needs, including transportation, is critical to their health and wellbeing,” said Fauzia Baig, Director of Equity, Diversity and Inclusion. “Expanding the eligibility criteria will make transit accessible to more families and community members, supporting our shared vision for a community where everyone feels safe, and has an opportunity to thrive.”

Eligibility for the program is managed by the Region of Waterloo Community Services Department. Staff at the Community Service Welcome Centres at 99 Regina St. S. Waterloo, 235 King St. E., Kitchener, and 150 Main St., Cambridge, can help with applying.

Full details are available at grt.ca/ATP or call 519-585-7555.

Stop notice for ION service changes

Thu, 23 May 2019 15:00:00 GMT

Stop notices are going up this week at bus stops that are changing on June 24 for ION light rail service.

Learn more about ION service changes

Here are the four types of stop notices you might see.

2025 Pride bus brightens the community

Fri, 30 May 2025 13:30:00 GMT

This summer, a new Pride bus will travel on various routes in Waterloo Region, celebrating community and connections.

The wrap was designed by local artist Sebastian Bailey, and features illustrations of different characters on a background of overlapping rainbow roads.

“The illustrations for this design are inspired by all of the things that are important to me and the 2SLGBTQIA+ community,” Bailey said. “Love, diversity, expression, community, culture and family are all things I believe represent us as a community and Pride month as a whole. The overlapping rainbows in the background of the design represents how our community is intertwined in our locale.”

Bailey is a graphic designer and illustrator based in Kitchener-Waterloo, and a graduate of Conestoga College's Graphic Design program. He has worked on multiple design projects relating to queer identities and the 2SLGBTQIA+ community.

“At the Region of Waterloo, we are proud to unveil this year’s Pride Bus, a vibrant symbol of love and diversity,” said Karen Redman, Chair of the Region of Waterloo. “ This initiative embodies our dedication to building a community where everyone feels they belong. Let’s continue to embrace and uplift each other as we celebrate Pride, unity and acceptance.”.

At various events in June, community members can see the Pride bus up close and take home a special sticker of the artwork as we celebrate Pride Month.

2018 Transit Network changes

Fri, 08 Sep 2017 12:45:00 GMT

Big changes are coming to our transit network in 2018, when ION light rail service starts. Many GRT bus routes will change to connect directly to ION stations. Others will run more directly and more often between important destinations.

Explore all the proposed changes on an interactive map on our 2018 Transit Network page. You can also see maps of each route individually and proposed schedules.

Easter weekend service

Wed, 28 Mar 2018 17:15:00 GMT

GRT will be operating on a Sunday service schedule on Good Friday, March 30.

On Easter Monday, April 2, GRT will be operating on a regular weekday schedule.

http://www.grt.ca/en/schedules-maps/holiday-service.aspx

GRT piloting buses with driver shields

Mon, 08 Jan 2018 18:45:00 GMT

Starting this week, customers may see buses equipped with driver shields on different routes in Kitchener, Waterloo and Cambridge.

GRT is pilot testing three different styles of driver barrier on eight different buses:

Three buses will be equipped with a sliding glass barrier.
Three buses will be equipped with a sliding glass barrier with an extending slider.
Two buses will be equipped with a fixed system barrier.

The pilot testing period will be approximately three months. After the pilot period ends, GRT will evaluate the different shield types.

The shields are the latest in a series of tools ensuring the safety of drivers, customers and the community.

GRT to release near miss ION train footage

Mon, 20 Sep 2021 12:45:00 GMT

Waterloo Region – Grand River Transit (GRT) will release near miss ION train footage to stress the importance of being safe around trains during Rail Safety Week, September 20 – 26, 2021.

“It’s footage that will make you tense to watch and cause your belly to rise,” says Regional Councillor Tom Galloway. “But it’s an important reminder that everyone - transit users, pedestrians, cyclists and drivers need to pay attention to their surroundings.”

The five videos highlight how distracted walking, cycling and driving can have tragic consequences using the message, “Things we shouldn’t have to say…”

In all footage shown, ION operators managed to safely stop the train and prevent collisions and serious injury.

Between January 1 – August 31, 2021, GRT had reports of seven near hits with ION trains, and seven collisions with vehicles.

Each video will be posted to GRT’s social media channels, including YouTube with the first video released later today.

New GTFS real-time data feeds for developers

Thu, 28 Nov 2019 19:15:00 GMT

GRT has posted new GTFS data feeds that include real-time departure information for ION light rail. You can access the data feeds on the Open Data page of our website.

We will be adding an additional feed for service alerts in the future.

The old data feeds will expire Dec. 20, 2019.

New Sportsworld express trips

Mon, 14 Jun 2021 17:00:00 GMT

Effective immediately, we've added two extra trips departing Fairway Station to Sportsworld at 5:58 a.m. and 6:30 a.m.

The ‘Sportsworld Express’ will use the Route 302 stop at Fairway. The 6:30 a.m. trip departing Fairway Station will turn into Route 72 at Sportsworld and continue to serve stops on Maple Grove, Boxwood and Vondra

New bus lane and priority signal at King and Victoria streets

Thu, 09 Dec 2021 14:15:00 GMT

There’s a new bus lane and bus priority signal at King and Victoria streets in Kitchener. The signal allows buses to turn left onto King or pull straight through on Victoria Street after serving stop 1474. Buses will start using it on Monday, Dec. 13.

See how the new bus priority signal works:

New service in Cambridge

Thu, 06 Jul 2017 18:00:00 GMT

New service is being added to key routes in Cambridge, starting this summer.

200 iXpress - effective June 26, 2017

New departure from Ainslie Terminal at 10:45 p.m. on weekday evenings.

51 Hespeler - effective July 8, 2017

New departures and more trips continuing past Groh/Holiday Inn into Hespeler on Saturday mornings between 6 – 10 a.m.
Service every 15 minutes between Ainslie Terminal and Groh/Holiday Inn starting one hour earlier on Saturday mornings.

Visit the schedules page to see details

The additional service in Cambridge is being funded through the Transit Supportive Strategy for Cambridge. These service improvements are also part of GRT’s New Directions plan.

Learn more about New Directions

Platform changes at Forest Glen, Cambridge Centre

Mon, 07 Jan 2019 14:15:00 GMT

Effective January 7, stops 1768 and 1766 will be swapping places at Forest Glen Plaza. The change will help improve the flow of buses.

Starting Monday, January 14, Route 56 and Route 60 will be changing places at Cambridge Centre Station. The change will help improve connections for the Route 56.

Route 10 changes starting in September

Tue, 24 Jul 2018 17:15:00 GMT

Based on public feedback, we've updated our plans for Route 10.

Starting Monday, September 3:

Route 10 will be renamed Route 10 Pioneer.
We're adding extra service, so buses will leave Fairview Mall every 15 minutes from 7 a.m. to 6 p.m. year-round (except Christmas).
Between Pioneer Park Plaza and Conestoga College, the route will alternate between two branches. Route 10 will continue to serve current stops along Green Valley Drive and Mill Park Drive every 30 minutes. The new 10A branch will serve stops on Old Carriage Drive and Homer Watson Boulevard every 30 minutes.

We're also adding extra trips during the late evening on Saturdays and the morning and evening on Sundays.

These changes will serve new high-rise student residences, provide a more direct trip to and from Conestoga College, maintain service to the Mill Park area, and help relieve crowding on busier sections of the route.

Service on Bechtel Drive on weekday evenings will be provided by the Route 16 Strasburg.

http://www.grt.ca/en/service-updates/service-updates.aspx

Thanks to everyone who took the time to comment on our plans.

Ride with Pride on Grand River Transit

Wed, 01 Jun 2022 13:00:00 GMT

Throughout the month of June, Grand River Transit (GRT) is inviting customers to Ride with Pride. To mark Pride Month, a specially designed wrap will cover a GRT bus that will pick up customers on routes in Kitchener, Waterloo and Cambridge.

Pride Month is a not only a celebration of the Two-Spirit, lesbian, gay, bisexual, transgender, queer and questioning+ (2SLGBTQ+) community, but also an opportunity to reflect on the work that remains.

The bus wrap is a symbol of GRT’s ongoing commitment to providing welcoming and inclusive spaces for all riders and staff.

“Transit is an important community service and that means we need to make sure everyone feels welcome on our buses and trains,” said Neil Malcolm, Acting Director of Transit Services. “While we celebrate the diversity of our staff and community everyday, June provides a welcome opportunity to remind everyone we’re proud to be a part of their journey.”

GRT, as part of the Region of Waterloo, is committed to providing inclusive and equitable services for all residents of our community. The bus wrap was developed in partnership with the Region’s Equity, Diversity and Inclusion working group and the bus will be featured at community events across the Region. Throughout the month, special giveaways will also take place on board the Pride bus.

Conestoga Mall terminal closed for paving June 11

Tue, 05 Jun 2018 13:45:00 GMT

Conestoga Mall terminal will be closed due to paving starting Monday, June 11 for approximately 1 week.

A temporary terminal will be located in the parking lot behind the new Sport Chek location.

View the detour notice and map (PDF)

Canada Day service

Tue, 27 Jun 2017 18:30:00 GMT

GRT will be operating on a Sunday service schedule on Saturday, July 1, for the Canada Day holiday.

Route 21 Elmira will be operating on a modified Saturday schedule on July 1 to provide service to the St. Jacobs Farmer's Market.

View the Route 21 schedule for July 1

GRT will be operating on a regular weekday schedule on Monday, July 3.

GRT service adjustments respond to customer needs

Wed, 12 Apr 2023 15:30:00 GMT

To better meet the needs of the community and grow a better bus network to encourage future ridership, Grand River Transit is making transit service adjustments in 2023. The plan, approved during the budget process, includes restoring bus service to pre-pandemic levels as well as several service improvements. To achieve these enhancements, two routes will be discontinued.

Service changes

Spring 2023

Continuation of Route 79 Breslau Flexible Transit pilot until the end of 2023

Summer 2023

15-minute midday service on Routes 8 and 12 (previously 30 minutes)

Fall 2023

Cambridge network enhancements
Late evening service, reduced during the pandemic, will be restored on several routes
30-minute weekend service on Routes 31, 33 and 36 for new growth areas
Route 2 Stirling and Route 73 Northlake will be discontinued to match current customer demand and improve the GRT network as a whole. Alternate service is provided by other routes.

Learn more and submit feedback

Easter Long Weekend Service

Mon, 10 Apr 2017 15:00:00 GMT

GRT will be operating on a Sunday/Holiday service schedule on Friday, April 14 (Good Friday) and on Sunday, April 16 (Easter Sunday). View the Bus Schedules page to check if your route has Sunday service.

Buses will be running on regular weekday service on Monday, April 17 (Easter Monday), except for high school specials which are cancelled.

GRT Customer Service will be available 24/7 at 519-585-7555.

Unifor Local 4304 (GRT) on strike

Tue, 21 Jan 2020 09:45:00 GMT

Waterloo Region - Union members turn down six per cent pay increase for operators, 15 per cent pay increase for mechanics.

Unifor 4304, representing Grand River Transit/MobilityPLUS operators, dispatchers, fleet mechanics and service attendants have withdrawn service and are on strike as of Tuesday morning, January 21, 2020.

The Region offered a comprehensive settlement including a six per cent wage increase over three years for bus operators, dispatchers and service attendants and 15 per cent over three years for mechanics. The Region believes that this is fair to our employees, and is responsible to Regional taxpayers. Unfortunately, it was not accepted by the Union’s membership.

“I am extremely disappointed the Union membership did not ratify the tentative collective agreement that was recommended by their bargaining team,” said Mike Murray, Chief Administrative Officer. “We have worked hard over the last three months and especially over the last two weeks to identify and address concerns raised by the Union, including those related to safety. The Region's priority remains achieving a negotiated agreement that includes a fair and reasonable economic package and ensures the safety and security of the community and our staff.”

Services affected by the strike will include Grand River Transit and BusPlus Service, MobilityPlus, the bus terminal at Ainslie Street in Cambridge and the Customer Service Centre on King Street in Kitchener. The public should prepare to find alternate means of transportation. We appreciate the public’s cooperation and patience at this time.

For updates, please monitor local media, call the GRT information line at 519-585-7555, TTY: 519-575-4608 or visit the GRT website at: www.grt.ca.

-30-

For more information please contact:

Bryan Stortz, Director of Corporate Communications, 519-575-4408

Conestoga College - extra trips cancelled

Tue, 10 Dec 2019 20:15:00 GMT

Due to the Christmas break at Conestoga College, the following extra trips to the college are cancelled for the week of Dec. 16:

Rt. 10 trip departing Doon Village at Homer Watson to college at 7:34am
Rt. 61 trips departing Preston Parkway to college at 7:20am, 7:42am, 8:20am, 8:42am, 9:20am, 10:20am, 10:40am, & 11:02am
Rt. 61 trips departing College to Preston Parkway at 3:10pm, 3:35pm, 4:05pm, & 4:35pm
Rt. 201 trip departing Fischer-Hallman at Ottawa to college at 7:03am
Rt. 201 trips departing Block Line at Strasburg to college at 7:21am, 7:33am, 7:55am, 8:05am, 8:15am, & 8:25am

Important announcement regarding potential GRT strike

Fri, 10 Jan 2020 20:15:00 GMT

Waterloo Region – Discussions are continuing between the Region of Waterloo and UNIFOR Local 4304 (Grand River Transit/MobilityPLUS).

UNIFOR Local 4304 will legally be in a position to strike as early as 12:01 a.m. the morning of Tuesday, January 14, 2020. If there is a strike, GRT buses, Bus Plus and MobilityPLUS will not run. Every effort will be made to provide transportation for pre-scheduled dialysis trips. MobilityPLUS customers can continue to use TaxiScrip. Services provided by Kiwanis Transit will continue.

ION train service will continue to operate. Please note if an ION service disruption should occur, there will be no bus shuttles.

“Although negotiations have been challenging, our goal continues to be to negotiate a collective agreement with UNIFOR 4304,” said Mike Murray CAO, Region of Waterloo.

Please monitor your local media for up-to-date information or visit the GRT website at www.grt.ca.

For information on the status of transit services, call the GRT Information Line at 519-585-7555, Deaf and Hard of Hearing (TTY): 519-585-7796.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

Family Day Pass now available for the winter break

Mon, 19 Dec 2022 17:00:00 GMT

It just got easier to explore Waterloo Region with the whole family this winter break! Now you can use the Family Day Pass any day from Dec. 24 – Jan. 8 for unlimited travel on GRT buses and ION trains with the whole family.

A family can be one or two adults and up to four children (17 years and younger).

Purchasing the Family Day Pass

To purchase a Family Day Pass, select the "day pass" option on the fare vending machine, or visit GRT customer service.

The day pass is activated the first time you tap your EasyGO fare card on the farebox. You will be able to tap the card unlimited times for the rest of that calendar day.

Note: if you have a valid monthly pass on your card, a day pass will not activate; you will need to purchase a separate card to load day passes.

Grand River Transit fare changes

Thu, 05 Jun 2025 18:15:00 GMT

Starting July 1, 2025, Grand River Transit (GRT) fares are changing. The fare change helps to offset the rising cost of transit and increases discounts for those living with low income. Fares are determined during the annual Region of Waterloo Plan and Budget process.

Fares for Affordable Transit Program customers will decrease by an average of 6 per cent. Customers will pay $1.35 for EasyGO stored value, or $47 for a monthly pass, receiving a 55 per cent discount. ATP is available to anyone in Waterloo Region living with low income. Visit grt.ca/ATP to apply.

Children six years old and under will now ride free when travelling with a fare paying customer, providing additional support to families and caregivers.

The cost of an EasyGO fare card is also decreasing by 20 per cent to $4 to encourage customers to transition away from cash and use the discount available using stored value.

Monthly passes will increase by 8 per cent and will cost $104. A single-ride cash fare will increase to $4 while single-ride fares for customers using an EasyGO fare card or GRT Pay will stay the same at $3.

View the full list of fare products and prices

Fare Type	Fares as of July 1, 2025
Cash fare	$4
Single ticket/transfer (from the fare vending machine)	$4
Stored value payment	$3
Stored value payment, Affordable Transit Program	$1.35
Children (age four and under) Maximum three children per fare paying customer	Changes to six and under
New EasyGO fare card	$4
Monthly pass	$104
Monthly pass, Affordable Transit Program	$47
U-pass(per semester for eligible Conestoga, Laurier, and UW students)	$124.91
College pass (per four-month term)	$325
Summer pass (July & August)	Price effective June 1, 2025 $176
TravelWise corporate pass for employees of companies enrolled in the TravelWise program.	$88
MobilityPLUS tickets, Affordable Transit Program – strip of five	$6.75

Region of Waterloo and Unifor Local 4304 reach tentative agreement

Wed, 29 Jan 2020 00:15:00 GMT

Waterloo Region - A tentative agreement has been reached between the Region of Waterloo and Unifor Local 4304, representing Grand River Transit/MobilityPLUS, operators, dispatchers, fleet mechanics and service attendants.

Unifor’s ratification vote will take place on Thursday, January 30, 2020. Pending the results of the vote a special meeting of Regional Council will be convened as soon as possible to consider ratification.

The Region appreciates the public’s patience and understanding as we work towards getting the buses back in service.

-30-

For more information, please contact:

Bryan Stortz, Director, Corporate Communications, 519-575-4408

Remembrance Day service disruption

Tue, 05 Nov 2019 19:30:00 GMT

There will be an ION service disruption on Monday, Nov. 11 from 10 a.m. to 1 p.m. There will be no ION light rail service between Grand River Hospital Station and Mill Station during this time. Shuttle buses will replace ION light rail service.

Remembrance Day ceremonies will be taking place at the Kitchener Cenotaph at Frederick and Duke Streets. The overhead lines that power the system will be de-energized on the northbound track for the duration of the event.

Trains will continue to run between Conestoga Station and Grand River Hospital Station, and between Mill Station and Fairway Station.

Routes 1, 3, 4, 7, 8, and 204 will be on detour from the start of service until 2 p.m. on Nov. 11.

Because of the short length of the disruption, GRT's trip planning tools, including the EasyGO app, trip planner and Next Bus Call/Text will continue to show ION departure times. This will also affect other apps and trip planning tools, such as Google Maps.

View shuttle schedule and stop locations

Check out an ION train!

Thu, 04 Apr 2019 14:45:00 GMT

Join us to check out an ION train!

As we work toward opening service this spring, Future ION Riders have a chance to visit the station, explore an ION train, and speak to staff from the Region of Waterloo if they have any questions.

Borden Station
Thursday, April 11
11 a.m. - 2 p.m.

Grand River Hospital Station
Thursday, April 25
12 p.m. - 2 p.m.

Summer service starts June 28

Fri, 18 Jun 2021 13:00:00 GMT

Summer service begins Monday, June 28, 2021.

The following routes have schedule changes Monday to Friday:

Route 1, 16: Regular summer service reduction to every 30 minutes during peak times
Route 5: New extension to Hollinger Crescent added to two trips in the morning and two trips late night
Route 51, 302: Additional running time added for Hespeler Road/Hwy 401 bridge reconstruction and Pinebush vaccination clinic service
Route 201, 202, 204, 205: Regular summer service midday reduction to every 30 minutes
Route 203: Regular summer service removal of extension to Conestoga College
Route 301, 302: Regular summer service peak reduction to every 15 minutes
Route 10, 54, 57, 67, 206: Minor schedule adjustments

Updated PDF schedules have been added to the Schedules page.

ION Golden Ride Contest Win a ride on the very first ION train!

Tue, 28 May 2019 18:00:00 GMT

Waterloo Region –Waterloo Region residents are getting a chance to win a ride on the first ION train on Friday, June 21, 2019.

“It will be an historic day and winners can say they rode the very first train” says Peter Zinck, Director of Transit Services. “It’s really a once-in-a-lifetime opportunity.”

GRT will select three winners for the ION Golden Ride contest. Winners, along with one guest, will be invited to the ION opening day ceremony and will ride the first ION train from Fairway station. The winners will also receive $500 in stored value to ride GRT!

To enter the contest, visit grt.ca and fill out an online ballot. You can also enter in person at either the Charles or Ainslie Street Terminal or at the reception desk at 99 Regina Street.

Contest closes June 7, 2019.

Full contest rules are available at grt.ca

-30-

For more information, please contact:

Sandy Roberts

Manager, Marketing, Communication and Customer Service

Region of Waterloo

sroberts@regionofwaterloo.ca
519-585-7597 ext. 7231

New pedestrian crossing at Fairway Station

Mon, 30 Sep 2019 14:30:00 GMT

Construction has started on a new pedestrian crossing at Fairway Station. The new crossing will connect the bus and train platforms and offer more direct access to the mall.

Route 206 will move to the Route 1 bay during the construction.

Civic holiday service

Wed, 31 Jul 2019 19:00:00 GMT

GRT will be operating on a holiday service schedule on Monday, August 5 for the Civic holiday.

Visit our Holiday service page or check your route timetable for holiday service details.

Extra service to Conestoga College

Fri, 11 May 2018 18:30:00 GMT

Effective Monday, May 14, 2018

To address capacity issues on routes serving Conestoga College, the following trips have been added Monday to Friday:

Rt. 116 departing Forest Glen to Conestoga College
- 7:15am
- 8:15am
- 9:15am
Rt. 16 departing Old Carriage at Pioneer to Conestoga College (pick up at 3 stops on Old Carriage)
- 7:37am
- 8:35am
- 9:35am
Rt. 110 departing Fairview Park Mall to Conestoga College
- 7:25am
- 7:56am
- 7:58am
Rt. 110 departing Conestoga College Door 3 to Fairview Park Mall
- 1:40pm
- 2:10pm
- 2:40pm
- 3:00pm
- 3:10pm
- 3:30pm
- 3:40pm
- 4:10pm
- 4:40pm
- 5:10pm
- 5:40pm
- 7:25pm (except Fridays)
- 7:55pm (except Fridays)
- 8:25pm (except Fridays)
- 8:55pm (except Fridays)

Region of Waterloo Transit Affordability Study

Wed, 06 Sep 2017 15:15:00 GMT

Are you living with low income and want more affordable access to Grand River Transit?

The Region of Waterloo is looking for volunteers to participate in a research study. The purpose of the study is to evaluate the effects of different reduced fare transit passes. Participants could have the chance to purchase special reduced-cost passes.

You can take part if you are between the ages of 18-64, live in the Region of Waterloo, and have a family/household income below the Ontario Low Income Measure.

To learn more and register, sign up for an information session during the month of September.

To see full details on eligibility criteria and the special transit passes, and to sign up for an information session, visit the Transit Affordability Study page on our website.

Stuff a bus with food bank donations

Thu, 05 Nov 2020 16:15:00 GMT

Help us stuff a (virtual) bus with food!

This has been a challenging year for a lot of people. Let's make sure no one in our region goes hungry.

We're collecting food and cash donations for the Food Bank of Waterloo Region and the Cambridge Self Help Food Bank until Nov. 30.

You can drop off your food donation at any Zehrs in Waterloo Region, or make an online cash donation at thefoodbank.ca/stuffabus

New ION bus to be unveiled

Fri, 16 Mar 2018 15:15:00 GMT

Waterloo Region – Grand River Transit’s (GRT) new ION bus will be rolling out this month following a special unveiling at Ainslie Street Terminal on Monday, March 19, 2018 at 9:00 a.m.

ION bus is funded through the Region of Waterloo’s Stage 1 rapid transit project, which also includes a bus rapid transit system from the Fairway ION station in Kitchener to the Ainslie Street Terminal in Cambridge. The rapid transit project also includes a light rail connection from the Conestoga ION station in Waterloo to the Fairway ION station in Kitchener. Stage 1 of the project is funded through Federal, Provincial and Regional contributions.

“The Government of Canada recognizes how important affordable and efficient transit infrastructure is to growing the middle class, and helping Canadians get to work on time and back home quickly at the end of the day,” said Bryan May, Member of Parliament for Cambridge, on behalf of the Honourable Amarjeet Sohi, Minister of Infrastructure and Communities. “Projects like the new ION buses in Cambridge are key to providing inclusive and innovative public transit, making Waterloo Region a stronger and more sustainable community.”

“This is great news for Cambridge,” said Transportation Minister Kathryn McGarry. “Waterloo Region is one of the fastest-growing urban regions in Ontario, and our government has committed up to $325 million to support rapid transit here in our community. The new ION buses will provide much-needed transit to help residents get to work, school or appointments. By connecting the cities of Cambridge, Kitchener, Waterloo, and linking up with GO Transit services, we are making sure people are able to get where they need to be quickly and easily.”

“The new ION buses will provide Cambridge residents with a high-tech, environmentally-friendly transportation option,” said Regional Chair Ken Seiling. “The ION buses will become a well-recognized, integral part of the connectivity route between Cambridge and Kitchener.”

The nine new ION buses have a number of unique features including USB charging ports, free Wi-Fi, high-visibility white destination signs, more comfortable high back seating, tinted flush-mounted windows, and aluminum wheels.

ION buses will travel on various routes throughout Cambridge when they first roll out. Once ION LRT launches, the ION buses will be placed on their permanent route between Ainslie Terminal in Cambridge and the Fairway ION station in Kitchener.

ION bus is the first step towards light rail transit (LRT) in Cambridge. Stage 2 ION will see the ION bus service replaced by ION LRT, creating a light rail transit system that connects Cambridge, Kitchener and Waterloo. In preparation for Stage 2 ION, the Region is undertaking extensive public consultation on the route and station locations.

-30-

For more information, please contact:

John Cicuttin, Manager Transit Development, Transit Services, jcicuttin@regionofwaterloo.ca, 519-585-7597 Ext. 7277

Sandy Roberts, Manager, Marketing and Communications Transit Services, sroberts@regionofwaterloo.ca, 519-585-7597 Ext. 7231

Fare change effective July 1

Thu, 01 Jun 2017 15:00:00 GMT

As approved by Regional Council, GRT fares are changing, effective July 1, 2017. The fare change will affect tickets and passes.

Please visit the Fares page to see fare price information.

NOTE: All passes available as of June 20, 2017 will be issued at the new July 1 fare price.

Fare changes support ongoing improvements to transit service in the region. Visit GRT's New Directions page to learn more.

901 Flex Trinity-Freeport

Wed, 26 Sep 2018 19:30:00 GMT

GRT has launched a new flex transit pilot service, the 901 Flex Trinity-Freeport.

The new service provides those living in, and looking for access to the Trinity Village and Freeport areas with an on-demand and convenient transit option.

Service runs to six Flex Stop locations and is available Monday - Friday between 9:30 a.m. and 4:30 p.m.

Customers interested in this service can register today.

Regional Council approves agreement with Unifor Local 4304

Fri, 31 Jan 2020 17:15:00 GMT

Waterloo Region – The Region of Waterloo approved a 40-month agreement with UNIFOR Local 4304 representing Grand River Transit/MobilityPLUS operators, dispatchers, fleet mechanics and service attendants. GRT will return to full service Saturday, February 1, 2020.

“We understand that this strike seriously impacted the lives of many citizens, including vulnerable residents who rely on transit to get to work, school and medical appointments,” said Regional Chair Karen Redman.

The 40-month agreement from Jan. 1, 2020 to April 30, 2023 provides a six percent increase for all employees. The agreement also gives an additional $3.00 per hour increase for mechanics and a $2.25 per hour increase for part-time employees over the life of the agreement.

"We're pleased that we were able to reach a fair and reasonable settlement and we’re pleased to get the buses running again,” said Mike Murray, Chief Administrative Officer. "We respect our GRT employees and the hard work they do to provide safe and reliable transit services to our community.”

In recognition of the inconvenience caused by the transit strike, the Region will refund January pass holders for 50 per cent of the purchased value of their pass, in addition, GRT will be free system-wide (including ION and MobilityPLUS) every weekend in February, up to and including February 29. Free service includes Family Day, Monday, February 17. (10 days). Visit GRT.ca/refund for full details.

-30-

For further information, please contact:

Bryan Stortz, Director of Corporate Communications, 519-575-4408

Transit Talks with GRT and ION staff

Wed, 27 Jun 2018 15:15:00 GMT

Learn more about Waterloo Region’s growing transit network from GRT and ION staff! Presentations will cover:

How ION light rail and bus routes will connect
Fare payment and the EasyGO fare card
Features of ION stations
Safety around ION tracks and trains
Accessibility on buses and ION trains
Trip planning and travel training

Presentations are approximately 40 minutes with time for questions afterwards.

View the full list of dates and times

Check out the event series on Facebook

Route 200 returns to Charles Street Jan. 8

Fri, 05 Jan 2018 21:15:00 GMT

Effective January 8, 2018, Route 200 will operate on Charles Street between Fairview Park Mall and Charles Street Terminal. This returns Route 200 to its routing before detours due to ION construction.

View the customer notice map

Closed stop	New stop
5008	1388 - Charles at Borden
	2920 - Charles at Cedar
5009	1389 - Charles at Borden
	2924 - Charles at Cedar

GRT sets new ridership record

Thu, 14 Sep 2023 17:00:00 GMT

Waterloo Region – Grand River Transit (GRT) set a new ridership record during the first week of September, recording 150,000 boardings per day. That’s like filling The Aud 19 times over. GRT’s previous high was 110,000 boardings per day, which was set earlier this spring.

A boarding is counted when someone steps on a GRT bus or ION train for a trip. Of those 150,000 boardings, 130,000 were on buses and another 20,000 were on ION light rail trains.

“More people than ever are choosing to take transit as an affordable and sustainable method of transportation,” said Coun. Colleen James, Chair of the Planning and Works Committee. “Not only has our ridership recovered post pandemic, but it’s continuing to grow, showing how much our community values and depends on the service.”

Ridership typically peaks during the first two weeks of September when students are back in school.

“We expect ridership to continue to be significantly higher than last fall,” said Doug Spooner, Director of Transit Services. “Our operators and staff are doing an incredible job of handling crowded buses, customer inquiries and fare product purchases.”

“We know that there has been crowding on some buses, as a result of more people riding transit. We continue to monitor routes and trips for overcrowding and are ensuring we continually have all of our available buses on the road.”

Earlier this month, GRT added 18,000 new hours of service in Cambridge, as well as restoring some late evening trips and adding new weekend service in new growth areas.

New 61 special serving Conestoga College

Fri, 14 Sep 2018 15:30:00 GMT

Effective Monday, Sept. 17

To address crowding on the Route 61, we are trialing a 61 Special leaving Preston Parkway and Linden Drive at 7:10 a.m. It will serve all Route 52 stops on Preston Parkway, then turn right on Fountain Street and serve the Conestoga Cambridge and Doon campuses.

We'll evaluate how the new route is working next week.

Elmira Maple Syrup Festival service

Tue, 02 Apr 2019 20:15:00 GMT

GRT will be operating extra shuttles on Route 21 to the Elmira Maple Syrup Festival on Saturday, April 6.

View the Route 21 shuttle schedule

Route 21 will be detouring via New Jerusalem Road and Three Bridges Road between Sawmill Road and Listowel Road.

Help stuff a bus and drive out hunger in Waterloo Region

Thu, 18 Nov 2021 20:30:00 GMT

Help tackle food insecurity this fall with food donations during the 2021 Stuff a Bus campaign.

On Friday, November 26, you can help us stuff buses with food and fill the shelves of our local food banks.

“Hunger can happen to anyone at anytime. With the rising cost of living, steadily rising cost of food and the added burden of the pandemic, people are accessing food banks more than ever,” said Wendi Campbell, CEO of the Food Bank of Waterloo Region. “More than 34,000 people in our community, 35% of which are children, are accessing emergency food assistance in our community and events like Stuff A Bus help to ensure no matter where you live, you have access to food when and where you need it.”

GRT buses will be parked and accepting donations at two Zehrs locations from 6 a.m. to 6 p.m. on November 26:

400 Conestoga Blvd., Cambridge (by Cambridge Centre Mall)
750 Ottawa St. S., Kitchener (Laurentian Mall)

Most needed items include: individually packaged snacks (granola bars, apple sauce, pudding cups), dry beans, juice boxes, canned fruit and rice. Cambridge Food Bank is also looking for canned meat and fish, cereal, peanut butter and other spreads. Fresh produce that does not require refrigeration is also encouraged, such as apples, potatoes and carrots. See an up-to-date list of most needed items.

Financial donations are also important as both organizations can stretch the impact of $1 by providing three healthy meals. Donate today!

“This time of year is so important because it’s when we receive most of our funds to help not only support people and families through the holiday season, but also into next year,” said Sarah Tooze, donor development manager with the Cambridge Food Bank.

For more than 20 years, GRT has operated the annual Stuff a Bus food drive in partnership with Bell Media, Cambridge Food Bank and The Food Bank of Waterloo Region.

Express service added for Conestoga College orientation

Thu, 11 Jan 2018 16:00:00 GMT

Effective Saturday, January 13

GRT has added five Route 110 express trips to Conestoga College on Saturday, January 13 for student orientation. The express trips are in addition to regularly-scheduled service on Route 10.

Route 110 trips are highlighted in bold below.

Departing Fairview Park Mall to Conestoga College:

9:00 a.m. Route 10 Conestoga College
9:00 a.m. Route 110 Conestoga College Express
9:27 a.m. Route 110 Conestoga College Express
9:30 a.m. Route 10 Conestoga College
9:30 a.m. Route 110 Conestoga College Express

Departing stop 3641 on Conestoga College Blvd to Fairview Park Mall:

4:01 p.m. Route 10 Fairview Park
4:31 p.m. Route 10 Fairview Park

Departing Conestoga College to Fairview Park Mall

4:05 p.m. Route 110 Fairview Express
4:10 p.m. Route 110 Fairview Express

Route Changes at Cambridge Centre Station

Tue, 11 Apr 2017 15:00:00 GMT

Effective Monday April 24, 2017, Route 60 and the Route 56/75 locations will switch at Cambridge Centre Station. This is to address concerns about turns that are being made on the Route 75, and the occasional queueing of buses onto Hespeler Rd.

View the Cambridge Centre Station platform changes.

GRT seeking feedback on MobilityPLUS changes

Wed, 28 Apr 2021 13:45:00 GMT

GRT made a number of changes to our MobilityPLUS specialized service this year, following a review in 2020. We're now seeking public feedback on some additional recommended changes to MobilityPLUS service that would affect how dialysis patients books trips.

We want to hear from those who would be affected by any changes, especially MobilityPLUS customers who book trips to dialysis appointments.

Fill out the survey at grt.ca/survey

Survey closes May 28, 2021.

Region encourages Grand River Transit riders to plan for a transit strike

Mon, 20 Jan 2020 20:00:00 GMT

Region of Waterloo– Unifor Local 4304, representing Grand River Transit/MobilityPLUS operators, dispatchers, fleet mechanics and service attendants will be officially on strike as of 5 a.m., January 21, 2020.

Listed below is important information on services during the strike:

Grand River Transit and Bus Plus Service – No buses will be running in Waterloo Region. Bus PLUS and Commuter Bus are also cancelled.

ION train service will continue to operate. Please note if an ION service disruption should occur, there will be no bus shuttles.

Mobility PLUS – Every effort will be made to provide transportation for pre-scheduled dialysis trips only. Scheduled trips for work, medical (including clinics), and recreation are cancelled. The TaxiSCRIP program will be available and is not affected by the strike. Specialized transit service provided by Kiwanis Transit is not affected.

Customer Service Centres: Both the Ainslie Street Terminal and 105 King Street Customer Service Centres are closed.
Inter-City Bus Services - Are not affected. Tickets are available online and bus operators sell fares on their buses.

In Cambridge – GO bus will continue to pick up at the Cambridge Smart Centre. Coach Canada service will pick up at the GRT stop on Ainslie Street. Greyhound will continue to pick up at the Cambridge Centre Station.

In Kitchener - Go Bus, Coach Canada and Greyhound will continue to use the Charles Street Terminal stops.

Fare Cards, Tickets and Passes – Stored value on EasyGO Fare cards will remain and can be used on ION train service and when bus service resumes.

Passes can be used on ION train service and when bus service resumes.

MobilityPLUS tickets have no expiry dates and can be used when service resumes.

We appreciate your cooperation and patience during this time. The Region remains prepared to meet with the Union to get the buses back on the road and to reach a resolution that is fair to employees and regional taxpayers.

For updates on GRT service visit grt.ca, or call the GRT Information Line 519-585-7555, Deaf and Hard of Hearing (TTY): 519-575-4608.

-30-

For more information, please contact:

Bryan Stortz, Director of Corporate Communications, 519-575-4408

Federal government announces $72 million in transit funding for Waterloo Region

Mon, 03 Feb 2025 20:15:00 GMT

February 3, 2025 — By working closely with its partners across Canada, the federal government is ensuring that more Canadians will be able to live near public transit, connecting them to jobs, services, and their communities.

Today, the Honourable Nathaniel Erskine-Smith, Minister of Housing, Infrastructure and Communities, the Honourable Bardish Chagger, Member of Parliament for Waterloo, and Karen Redman, Regional Chair, Region of Waterloo, announced a federal investment of $72 million in transit funding for the Region of Waterloo, providing predictable and long-term funding.

Through the new Canada Public Transit Fund’s Baseline Funding stream, the Region of Waterloo’s transit authority, Grand River Transit, will receive an annual funding allocation amounting to $72 million over 10 years. Funding will upgrade, replace, or modernize the Region’s public transit infrastructure, and maintain it in a state of good repair.

This investment, beginning in 2026 until 2036, will help increase the housing supply and affordability as part of complete, transit-oriented communities, while helping to reduce greenhouse gas emissions and mitigate the impacts of climate change.

Pride with us

Thu, 01 Jun 2023 14:15:00 GMT

To mark Pride Month, Grand River Transit (GRT) is inviting the community to Pride with us. Throughout the month of June, the GRT Pride bus will travel on conventional bus routes, and all GRT buses will have Pride decals near the front doors.

Pride Month is a time of celebration for the Two-Spirit, lesbian, gay, bisexual, transgender, queer and questioning, intersex and asexual+ (2SLGBTQIA+) community, and an opportunity for GRT and the Region of Waterloo to reaffirm our commitment to creating welcoming and inclusive spaces for everyone.

“The Pride bus is an important symbol for the ongoing work in our Region to celebrate our community’s diversity, provide equitable services and ensure everyone feels welcome in public spaces,” said Karen Redman, Chair of the Region of Waterloo.

To show support for the community, Pride T-shirts will be available for sale to the public at GRT Customer Service Centres, starting June 1. All proceeds from the T-shirt sales will be going to Spectrum, which supports the 2SLGBTQIA+ community in the Region of Waterloo.

“We’d like to thank Grand River Transit and the Region of Waterloo for their partnership and for encouraging our entire community to ‘Pride with us’ this year,” said Scott Williams, Executive Director, Spectrum. “Spectrum is committed to providing meaningful programs and support for 2SLGBTQIA+ people in our community and this collaboration will help us as we continue to deliver much-needed supports.”

GRT will also be giving away special Pride transit tattoos and sunglasses during the month of June and at tri-Pride on June 10.

“Transit is a community service, and it’s a priority for us to make sure everyone feels welcome on our buses and trains,” said Doug Spooner, Director of Transit Services.

“This month gives us an opportunity to remind everyone we’re proud to be a part of their journey, as we celebrate the diversity of our staff and community every single day. I’m looking forward to sharing this bus design with the community as part of that celebration.”

View the 2023 Pride bus

iXpress shelter upgrades

Mon, 13 Jul 2020 17:15:00 GMT

As part of our 2020 stop upgrades, we are installing new or larger shelters at 25 iXpress stops this summer. To allow for installation, some stops will have the shelter removed before the new one is installed.

View the full list of iXpress stops