Commuter Alerts

On Monday, July 8, GRT customer service will move from the Charles Street Terminal to the new Customer Service Centre at 105 King St. E., Kitchener (corner of King and Benton streets). 
Hours of operation:
Monday-Friday: 6:15 am - 7:30 pm 
Saturday/Sunday/holidays: 8:15 am - 6:30 pm
GRT fare products will be sold at the new customer service centre, including:
New EasyGO fare cards
Passes and stored value for all EasyGO fare card types
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Join us Friday, June 21 for a special opening ceremony at Fairway Station! The ceremony begins at 10:30 a.m. and will be followed by ceremonial train rides.
Public service at all stations will begin following the conclusion of the opening ceremony.
During the opening weekend, trains will be running during the following hours:
Friday, June 21 noon to 8 p.m.
Saturday, June 22 10 a.m. to 10 p.m.
Sunday, June 23 10 a.m. to 10 p.m.
ION light rail will be...
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Stop notices are going up this week at bus stops that are changing on June 24 for ION light rail service.
Learn more about ION service changes
Here are the four types of stop notices you might see.


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Get to know your new GRT!
Join Grand River Transit for two service education days in May and learn more about ION, the EasyGO fare card, and how your transit experience will be changing. 
Service education days will take place on May 3 and May 11 at the following ION stations: 
Friday, May 3
Research and Technology | 8 a.m. - 9:30 a.m.
Allen | 10 a.m. - 11:30 a.m.
Central Station | 12 p.m. - 2 p.m.
Mill | 2:30 p.m. - 4 p.m.
Saturday,...
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Join us to check out an ION train!  As we work toward opening service this spring, Future ION Riders have a chance to visit the station, explore an ION train, and speak to staff from the Region of Waterloo if they have any questions. 
Borden Station Thursday, April 11 11 a.m. - 2 p.m.
Grand River Hospital Station Thursday, April 25 12 p.m. - 2 p.m.

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