Our mission is to provide accessible, reliable, and sustainable public transit services that connect people across Waterloo Region. The Transit Customer Panel is your opportunity to make your voice heard and help shape the future of GRT!

The results are in

In July 2025, some members of the Transit Customer Panel received their first survey. 118 panelists completed the survey providing feedback for our 2027 bus order.

Panelists were in favour of:

  • Sturdier bike racks to hold e-bikes
  • Fabric bus seats
  • Identifying priority seating with a distinct seat colour
  • On-board digital information screens

Thank you to everyone who participated in this first survey. Your input is appreciated.

What’s in it for you?

As a panel member, you’ll reflect the diverse ridership of GRT and occasionally participate in online surveys exclusive to panelists. Plus, for every completed survey, you’ll receive a $20 GRT gift card as a thank you! You can use the gift card to purchase fare products or merchandise at GRT Customer Service Centres.

How it works

Sign up: Currently, sign up is closed. Check back later for an opportunity to join.

Confirm your spot: Look out for an email notifying that you’ve been selected.

Watch for surveys: Surveys will land in your inbox from time to time. You may not be asked to complete every survey.

Share your thoughts: Complete surveys by the deadline and receive your $20 GRT gift card.

A few things to know

Participation is completely voluntary.

You can opt out of the panel at any time - no questions asked.

Your feedback is invaluable in helping us improve and grow. Sign up today and start making a difference with GRT!

Frequently Asked Questions

How are members of the customer panel selected?
Members of the customer panel must live within Waterloo Region. We’re looking for a diverse group of customers who use different GRT services, e.g. conventional buses, MobilityPLUS, etc.
 
How many surveys will I complete in a year?
The exact number of surveys you’ll complete will depend on what transit services you use and what programs we’re looking for feedback on. We expect participants will complete fewer than five surveys per year.
 
How will I be assigned surveys?
Surveys will be assigned to panel members depending on the topic of the survey and what services members have indicated they use. For example, surveys focused on MobilityPLUS will be sent to customers who use MobilityPLUS services. 
 
How do I opt out if I’m not interested in participating any more?
You can opt out at any time! Let us know by emailing the Customer Experience Team. 
 
What happens if I miss a survey?
You’ll need to fill out the assigned survey by the deadline. To stay an active member of the panel, you can’t miss more than one survey in a calendar year.
 
How do I get an alternate format of a survey?
Email the Customer Experience Team or call 519-585-7597 extension 7347.