Benefits of registering

  • Secure your balance 
    Registering your card allows you to secure your balance in case your card is lost or stolen. Report your card lost or stolen as soon as possible and your card will be deactivated. Your balance will be protected, and can be transferred to a replacement card. A fee for replacement may apply. Unregistered cards cannot be replaced.

  • Run a negative balance
    Don't get left stranded if you forget to reload your card! If you have registered your card, you can run a negative balance to pay for one trip. As long as you have at least 1¢ in stored value, you can ride GRT, and the fare will be deducted next time you load your card.

How to register your card

  • In person
    You can register your card in person at customer service at GRT customer service. If you register in person, creating an online account to manage your card is optional.
  • Online
    To register your card online, go to the EasyGO fare card website and create an account by clicking the "Create an account" button. Creating an account automatically registers your card. It can take up to 48 hours before you can register your card after you pick it up. If you've just picked up your card and see this error message, try again after 48 hours has passed.
    Launch the My EasyGO site to register your card

Concession cards, which allow customers to purchase discounted fare products, must be registered when they are issued. Customer service staff will register the card for you at the time of issuing.

Registration and personal information

If you wish to register your card, we will require some information so we can provide assistance and services. You will be asked to provide the following:

  • Name
  • Address
  • Date of birth (for some card types)
  • EasyGO fare card serial number
  • Phone number
  • Email address (optional)
  • Confirmation of eligibility for fare products (for some card types)

Information about where the card has been used/tapped (boarding data) is associated with the card's serial number. When you register your card, this boarding data is associated with your personal information. This is used to provide you with your transaction history. 

GRT does not use, report or publish personal information linked to boarding data, except to provide you with your transaction history as specified above. Boarding data will only be made available in an anonymized and aggregate form (amassed data stripped of personal information) for study by GRT and the Region of Waterloo to better understand, plan and forecast ridership volumes and transit service.

The EasyGO fare card privacy statement provides more detail on how your personal information is used, stored and shared.

You have the option to remain anonymous and not provide personal information by obtaining a regular EasyGO fare card and not registering it.