If your registered EasyGO fare card is lost or stolen, report it as soon as possible so your card can be blocked. Blocking prevents your card from being used and protects your balance. 

It may take up to 24-48 hours after your report your card lost or stolen for the block to take effect. GRT is not responsible for any use of your card or fare products before the block takes effect.

Unregistered cards cannot be blocked or replaced. Your fare products remain valid and the pass/stored value on the card can be used.

How to report a lost or stolen card

  • In person
    If your card is registered, you can report a lost or stolen card in person at customer service during business hours. Visit the Contact Us page to see the customer service hours of operation. You will need to provide your name and verify your identity.
  • Online
    If you have created a My EasyGO Web Account, you can block your card by logging in to your account and going to "Manage card". Selecting the card and click "Block card". Do not remove the card from your account until your card has been replaced. If you remove the card from your account, GRT will not be able to verify the balance and cannot transfer fare products to your new card.
  • By phone
    If your card is registered, you can call customer service at 519-585-7555. You will need to provide your name and verify your identity. You card will be blocked within two business days.

Replacing your card

Once your card has been blocked, it cannot be used again. You will have to get a replacement card and transfer any passes and stored value to your new card. Replacement cards will be subject to an issuing fee of $5. You will need to provide proof of identification in order to transfer your balance to a new card.

To get a replacement card, you will need to visit customer service.