All Grand River Transit buses, including MobilityPLUS buses, will resume service on Thursday, May 11.

We understand that residents rely on transit on a daily basis and to show our appreciation for our customers, no fares will be collected on transit from Thursday, May 11, up to and including May 22, Victoria Day. Customers who purchased a May monthly pass before May 8 will receive a June pass.

Service information

All GRT services will resume and Customer Service Centres will also reopen on Thursday, May 11. Conventional buses, busPLUS and Flexible Transit routes, as well as ION trains, will operate.

On Wednesday, GRT staff will prepare buses for the return to service, including performing safety checks and maintenance.

Please note: wait times at Customer Service Centre locations may be longer than normal. Thank you for your patience while we get services back up and running.

MobilityPLUS

MobilityPLUS bookings will resume on Wednesday, May 10, at 7 a.m., for rides starting on May 11. Trips can be booked by calling 519-744-2241, or online.

Previously booked rides for Thursday, May 11 will be honoured. 

No fares collected from May 11 to May 22

No fares will be collected on GRT services, including GRT bus, MobilityPLUS and ION train service, from May 11 up to and including May 22, Victoria Day. Fares will be collected starting Tuesday, May 23.

From May 11 to May 22, do not tap your card before boarding.

There are no changes to TaxiScrip purchases or usage during this period. 

Refunds

Grand River Transit does not provide refunds of passes or stored value. Customers who purchased a May monthly pass on or before May 8 will get a June pass.

Refunds will not be provided for additional expenses related to finding alternative transportation options, including ridesharing services and taxi rides.

May monthly passes

Customers who purchased a May monthly pass before May 8, will get a June pass.

Monthly passes on EasyGO fare cards

  • June passes will be added to EasyGO fare cards automatically. Customers won’t need to call or visit a Customer Service Centre.
  • If you experience trouble with your fare card and purchased a May monthly pass before May 8, please call 519-585-7555 or fill out the GRT feedback form.
  • If you purchased a May pass before May 8 and didn’t cancel your autorenew, it has been cancelled for you. It will be automatically restarted before June 15 before your July pass loads. If you did cancel your autorenew, remember to resume before June 25 for your July pass to be automatically renewed. To learn how to manage your card online and cancel autorenew, click here. 

MobilityPLUS customers

  • June passes will be provided to customers in-person at GRT Customer Service Centres.
  • Please bring your May monthly pass to a GRT Customer Service Centre and a June pass will be provided.
  • Unfortunately, passes cannot be mailed out as they may not arrive to customers before June 1.
  • To arrange for someone to pick up your June pass, please call 519-585-7597 ext. 7347. Customer Service Centres are located at: 250 Strasburg Rd., Kitchener, 35 Ainslie Street S., Cambridge and 105 King St. E., Kitchener. Click here for hours of operation.

U-Pass holders: Wilfrid Laurier University and University of Waterloo

Grand River Transit will provide a partial refund to student groups participating in the U-Pass program. Contact your student association for information.
Conestoga College Term Pass (Spring 2023)

Grand River Transit offered impacted Conestoga College students a 15-day extension of the College Pass for the Spring Term.

Fare options for May 23 to May 31

Fare collection will resume on May 23.

If you typically purchase a monthly pass, but will not take more than 30 trips from May 23 to May 31, you can purchase single-ride tickets at a fare vending machine or load stored value on your EasyGO fare card.

Stored value can be purchased and loaded at Customer Service Centres, on the My EasyGO website and at fare vending machines. 

When you load stored value on your EasyGO fare card, you pay less per trip than when you pay with cash. 

Customer Service Centres 

Customer Service Centres will reopen for regular hours on Thursday, May 11. Click here for hours of operation and locations.

When visiting a Customer Service Centre, please be aware wait times may be longer than usual.

If you use an EasyGO fare card with a monthly pass, a June pass will be automatically loaded onto your card. You do not need to visit a Customer Service Centre.

If you are looking to retrieve an item that may be in the GRT Lost and Found, please call 519-585-7555 to check whether your item has been turned into lost and found before going to pick it up.