Grand River Transit provides specialized services for people who are unable to use conventional transit.

GRT specialized services offers three categories of eligibility:

  • Unconditional - A person with a disability that prevents them from using conventional transit.
  • Conditional - A person with a disability where environmental or physical barriers limit their ability to consistently use conventional transit. An applicant who qualifies for conditional service may be able to use conventional transit for all or part of their trip, but may also qualify for specialized transit under specific circumstances for some or all of their trip.
  • Temporary - A person with a temporary disability that prevents them from using conventional transit. An applicant who qualifies for temporary service requires specialized transit for a defined period of time. 

In North Dumfries you may be eligible for MobilityPLUS-North Dumfries, or in Woolwich, Wellesley and Wilmot townships you may be eligible for Kiwanis Transit, if you are one of the following:

  • 65 years of age or older
  • Registered with CNIB
  • Have a physical disability
  • Have a cognitive disability
  • Temporarily or seasonally disabled, affecting your mobility (such as a broken leg or visually impaired as defined by CNIB)

MobilityPLUS for Visitors

A visitor to the City of Cambridge, Kitchener, Waterloo or the Township of North Dumfries may register with GRT MobilityPLUS for a maximum of six months. 

Applicants must: 


As part of the application process, GRT may request that you come in for an assessment. Assessments are conducted at:

  • GRT Transit Operations Centre, 250 Strasburg Road, Kitchener; or

  • 150 Main Street, Cambridge.

You will meet with a Regulated Health Professional who will conduct industry standard assessments based on the barriers you identified on your application. The assessment will take between 20 and 60 minutes. The information from both the assessment and your application will be reviewed to determine your eligibility. You will be notified of the decision by mail.


If an applicant is denied eligibility, the decision can be appealed to an eligibility appeal panel. Information on the appeal process will be sent with the eligibility notification letter. Decisions made by the panel are final, unless there is additional new information about the applicant’s ability to access conventional transit service.

Expiry and Renewal

Your MobilityPLUS ID card has an expiry date printed above your photo. If you would like to extend your registration and continue using MobilityPLUS, please call 519-585-7597 ext. 7345 at least two months prior to the expiry date. You will be asked to update your information and may be asked to come in for an assessment.