Updated Monday, Jan. 18, 2021
For general information on COVID-19, please visit Region of Waterloo Public Health
Confirmed COVID-19 cases | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Grand River Transit takes the health and safety of our employees and customers very seriously. We continue to monitor the impacts of COVID-19 on our workforce and take all appropriate action to ensure any reported positive cases are investigated in conjunction with the Region of Waterloo Public Health and Health and Safety Department. GRT has undertaken a number of safety measures, including the installation of barriers on buses to protect operators and passengers, as well as enhanced cleaning and disinfecting of vehicles, stations, and frequently touched surfaces. To protect their privacy, we will not release the name of any employee who tests positive for COVID-19.
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Customer service | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Hours of operation:
Physical distancing measures will be in place. Please follow the decals on the floor and stand behind the line. A maximum of 3 customers will be allowed in the Customer Service Centre at one time, and a maximum of 5 inside Ainslie Street Terminal at one time. The GRT Operations Centre at 250 Strasburg Road remains closed to the public. Lost and found Please call 519-585-7555 first to check whether your item has been turned in before visiting customer service. |
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Masks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Masks are mandatory on all GRT vehicles, inside bus shelters and on station platforms. Some exceptions apply. Full details: grt.ca/masks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Keeping you safe | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
We take the health and safety of our employees and customers very seriously. Here's what we're doing and what you can do to make transit safe during COVID-19: What we’re doing
What you can do
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MobilityPLUS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MobilityPLUS bookingsDue to the ongoing and evolving COVID-19 pandemic, MobilityPLUS services are operating at a significantly reduced capacity as a result of low demand and the continued closure of many programs and activities. GRT continues to review and evaluate the evolving demand and are making service adjustments. As ridership and demand remains approximately 30% of normal at this time, the following practices are being applied at this time to ensure efficient delivery of MobilityPLUS services:
GRT will continue to monitor and review service needs during September and through the fall and will make further ongoing adjustments in as needed. MobilityPLUS ID expiriesMobilityPLUS customers whose cards were set to expire in March, April, May, June or July have been extended to Sept. 30. Operators have been notified of the extension. You can continue using your existing MobilityPLUS ID card to book trips. TaxiScriptTaxiScript can be ordered by phone only, by calling 519-585-7597 ext. 7347. Please allow two business days to process orders. Safety measures on MobilityPLUSTo help slow the spread of COVID-19, and to keep our operators and customers safe; the following measures are in place: For pre-scheduled trips
For new bookings
To maintain physical distancing, there are a maximum of 4 customers allowed on board a MobilityPLUS vehicle at any time. |
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Fare payment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Contactless fare payment is preferred, but cash will continue to be accepted on buses. Customers who do not have an EasyGO fare card can get one:
College and university passesFor details on college and university passes, please visit the University and College Students page. |
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Protecting operators | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
GRT has implemented a number of measures to protect operators:
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