Taking transit means sharing space. Please show courtesy and respect to your fellow riders and bus/train operators.

Customers engaging in rowdy or disruptive behaviour may be asked to leave the bus or train. Any person found wilfully damaging or vandalizing GRT property could be subject to full prosecution.

Proper Attire and Personal Hygiene

Shirts and shoes must be worn while riding GRT buses and light rail.
Please refrain from wearing strong smelling perfumes or colognes while riding the bus. Other riders may have allergies or strong reactions to various smells.

Priority Seating

Priority seating is for use of people of all ages with disabilities and mobility challenges. Priority seating is located close to the entrance door of the bus and train, and marked by blue decals. All other customers must vacate these seats upon request. Remember that not all disabilities are visible!

Blue priority seating decal with icons of guide dog, wheelchair, crutches

If you use a mobility device, please lock your device in place. Use ties or belts available to further secure your position.

Service animals

If you notice a service animal while using Grand River Transit, please remember:

  • Do not distract or interact with the animal. It is a working animal and must pay attention at all times.
  • Be aware of the service animal and give it enough space, and avoid stepping on the animal.
  • Remember, you are not asked to interact with the animal, but to respect the other persons need for the animal.

Backpacks/Bags on Seats

Seats are for people. When boarding the bus or train, please remove your backpack and hold it in front of you. When seated, place your backpack or bags on your lap. These items should not prevent another customer from being seated.

Carrying Large Items

Before bringing large items on the bus or train, check to make sure they are allowed on Grand River Transit vehicles.

Check whether you can bring a large item on GRT

Feet on Seats

Please be courteous of fellow passengers and keep your feet off of seats. This will ensure the seats remain clean, last longer and are available for other customers to use.

Music and Videos 

Listening to a music device or watching videos with headphones is permitted as long as the volume of the device is at an acceptable level and does not disturb other passengers or the operator.

Smoking, Alcohol and Hazardous Substances

Smoking (including e-cigarettes) and the consumption of alcohol or other hazardous substances is strictly prohibited on or at all GRT vehicles, terminals, and shelters. 

Thank you for helping to make the transit experience comfortable and safe for everyone.