For your security, GRT buses include security cameras, emergency escape windows, manual door openers, fire extinguishers, and ceiling escape hatches.

The terminals include security cameras, designated safe-waiting areas, emergency evacuation plans, and security staff on-site.

Request-a-Stop program

If you are traveling alone in the evening, you can request an alternate stop location along your bus route. The operator will do their best to accommodate requests to exit the bus at a stop that is not a regular bus stop.

Learn more about the Request a Stop program 

Safe Haven program

The Safe Haven program is designed to offer temporary refuge in times of danger or trouble. If you feel you are in danger, have lost a child, or fear for your safety, you can get on a bus or go to a terminal, day or night. A supervisor or our security personnel will be contacted to help you.

Emergency call boxesEmergency call box with blue light and red call button

Emergency call boxes have been installed at Ainslie Street Terminal, Charles Street Terminal, Cambridge Centre Station, Sportsworld Station and The Boardwalk Station. In case of emergency, you can press the red button and you'll be connected with security staff, who will determine what assistance is needed. Security staff have access to video feeds of the area to see what is happening.

Please note the call box is for emergencies only, not service or general information. For general information, please contact customer service at 519-585-7555.

Security and enforcement

Individuals engaging in disruptive behaviour may be asked by security to leave the property.

Those caught smoking in non-designated areas, or under the influence of alcohol or other substances may be asked to leave the property.

Those refusing to pay the fare may be asked to leave the bus. The operator will inform a supervisor of the issue. If the issue is deemed to be threatening, the operator may call the police or security for assistance.

Driver shields

Customers may see buses equipped with driver shields on different routes in Kitchener, Waterloo and Cambridge.

GRT is pilot testing three different styles of driver barrier on eight different buses:

  • Three buses will be equipped with a sliding glass barrier.
  • Three buses will be equipped with a sliding glass barrier with an extending slider.
  • Two buses will be equipped with a fixed system barrier.

After the pilot testing period ends, GRT will evaluate the different shield types.

The shields are the latest in a series of tools ensuring the safety of drivers, customers and the community.

Mobile surveillance systems (cameras)

Mobile surveillance systems have been installed on all Grand River Transit (GRT) buses and MobilityPLUS vehicles. 

The surveillance system uses several cameras on each vehicle. The camera located at the operator's station also retains an audio recording of activities in that area.

The surveillance system is used only to record activities, and GRT staff do not have the ability to view live images on monitors. Surveillance system recordings are deleted 72 hours after collection. However, recordings may be retrieved prior to deletion and retained for longer periods if access and use are required or allowed either under the policy or by law.

The Regional Municipality of Waterloo operates the bus transportation system under the Municipal Act and the surveillance system is used in support of the Region's mandate to provide this service. The operation of the system is guided by a policy approved by Regional Council. Under the policy, the use of the mobile system, which may collect the personal information of passengers and others in the recordings, are limited to deterring and investigating and resolving personal injury claims, and investigating and resolving employee discipline proceedings. 

Questions about the operation of the system and the personal information that may be recorded by the equipment may be directed to the Assistant Director, Transit Services at 519-585-7597 extension 7219.

Travel safety tips

 General travel tips
  • Always be at your stop 5 minutes before the bus arrives.
  • Let someone know where you are going.
  • Carry only what is necessary.
  • Keep your belongings in sight.
  • Keep money, listening devices and cell phones out of sight in public places.
  • If you feel unsafe for any reason sit near the front of the bus or tell the bus operator about your concerns.
  • Always report any suspicious behaviour, unsafe conditions, or abandoned bags/packages or damaged bus shelters/stops to GRT staff either in person or by calling 519 585 7555.
 Boarding and Exiting
  • Stand well back from the curb. Keep legs, arms and other personal belongings away from all moving vehicles.
  • When boarding keep all personal belongings clear of the doors.
  • Never run for a bus or hit it to get the driver's attention. Accidents may occur while in a rush.
  • Exit the bus by the rear door whenever possible.
  • If you drop anything while exiting, let the bus pull away before retrieving it.
 On the Bus
  • Always listen to any instructions from the bus operator.
  • Stand behind the yellow line and do not stand in the rear doorways.
  • When the bus is crowded, please move to the back so the driver's visibility is not blocked.
  • When standing, hold onto the poles, handrails on seats or overhead straps.
  • Always attend to your children and secure strollers.
  • Ice and Roller skates may be carried on the bus in a bag, but not worn.
Stairs and escalators
  • Walk carefully up stairs while holding onto the handrail. Keep to the right when going up or down stairs.
  • Always be alert when on an escalator. Always keep both feet on the same stair and hold onto the hand rail.
  • Be careful when stepping off the escalator. Travel only in the direction that the escalators are moving in.
  • Refrain from wearing loose clothing that could get stuck in moving part and do not lean on the handrail.
  • For your safety, do not use any mobility device or equipment while attempting to climb or descend stairs or escalators. Mobility devices are any devices with wheels, tires or something that aids an individual in their mobility. Please use elevators if you have mobility devices or equipment.
 Using elevators
  • When boarding elevators, be sure that nothing is left in the doorway. Be alert while in an elevator.
  • Press the "door open" button in an elevator if someone who is mobility impaired is attempting to use the elevator. Do the same for those who have to bring heavy items or multiple items into the elevator.
  • Never board an elevator that has an "Out of Service" sign on it. When stuck in an elevator, make use of the emergency button inside. This button will alert security or the appropriate personnel. Two way intercoms are also installed so you can speak with someone to alert them of your situation. Always ask for help if you an unsure.
 On the platform
  • When waiting for the bus on the platforms, stand back and away from the curb. Keep legs, arms and other personal belongings away from all moving objects.
  • Never run for a bus. Accidents may occur while in a rush. Always be at the bus stop 5 minutes prior to the bus arriving at your stop or platform. When boarding the bus keep all personal belongings clear of the doors.
 Skateboarding
  • Skateboarding on platforms and major transfer points can be a serious health hazard to GRT customers. To protect riders from accidents, skateboarding on platforms and transfer points is not permitted.