MobilityPLUS customers who live and travel in Kitchener, Waterloo and Cambridge can purchase taxi coupons. Taxi coupons can be used to pay for taxi trips taken within the boundaries of the three cities.

Taxi coupons represent a cash value. The cash value of every book is $60. A MobilityPLUS customer can purchase one taxi coupon book for $30. When a taxi is called and arrives at the scheduled pick-up location, a MobilityPLUS customer can pay for their ride using the coupons. Taxi coupons cannot be used for travel within the townships and registrants on MobilityPLUS North Dumfries or Kiwanis Transit services are not eligible for taxi coupons.

Taxi coupons are for the personal use of the MobilityPLUS registrant. Coupons cannot be resold or transferred. Abuse of this policy will result in taxi coupon privileges being revoked. Lost or stolen taxi coupons will not be reimbursed.

A taxi coupon book

  • Contains $5, $2 and $1 coupons that add up to a total value of $60.
  • Is sold to MobilityPLUS customers for $30.
  • Has holes punched to differentiate each denomination for the ease of use for a person with a visual impairment.
  • Does not expire.

Purchasing taxi coupon books

Customers may purchase up to 30 coupon books between June 1 and May 31. Customers with seasonal eligibility may only purchase during active registration periods.

Service types and coupon book limits:

  • Unconditional: You may purchase up to 30 coupon books during the June to May cycle.
  • Seasonal (November - April): You may purchase up to 15 coupon books during the seasonal period from November 1 to April 30. 

How to purchase taxi coupon books

By telephone:
519-585-7597 extension 7347
Monday to Friday, 8:45 a.m. to 4 p.m. 
A valid credit card is required for purchase by telephone.

In person at:

  • GRT Customer Service Centre - 105 King St. E., Kitchener (corner of King and Benton Streets)
  • Ainslie Street Terminal - 35 Ainslie St. S., Cambridge
  • GRT Transit Operations Centre - 250 Strasburg Rd., Kitchener

By mail:
Send a cheque or money order payable to "Region of Waterloo". Write your MobilityPLUS ID number on the front. Allow two weeks for delivery.
Mail to:
Taxi coupons 
c/o Grand River Transit
250 Strasburg Rd
Kitchener ON N2E 3M6

Taxi coupon orders of three books or fewer will be sent via Canada Post. GRT is not responsible for any orders that are lost or delayed by Canada Post. Orders of four books or more will be sent by courier, and will be delivered between 9 a.m. and 5 p.m. You will have to be home between those hours to accept the delivery.

Using taxi coupons

Arranging a ride:

Tell the taxi company:

  • You are using taxi coupons
  • If you will require assistance, such as an escort to the door.
  • If you use a wheelchair, walker or scooter.

All local taxi companies have wheelchair accessible vehicles and accept taxi coupons

Cambridge 
Golden Triangle Taxi: 519-740-2222

Kitchener-Waterloo 
City Cabs: 519-747-7777
United Taxi: 519-888-9999
Waterloo Taxi: 519-888-7777

Paying the taxi driver

  • Show the driver your MobilityPLUS Photo ID card. The driver will record your ID number.
  • Use your taxi coupons to pay the fare shown on the meter. If the meter fare is not an even dollar amount then you pay the extra amount in coins. For example, a $5.80 fare is paid with five dollars in coupons and 80 cents cash. The driver will not provide change from taxi coupons. 
  • Tipping is at your discretion. If you wish to tip the driver, you must do so with your own money, not with taxi coupons. 
  • Others may travel with you, up to the capacity of the vehicle, at no extra cost.

If you are travelling outside of Kitchener, Waterloo or Cambridge, you can only use taxi coupons to pay for the portion of your trip that occurs within the three cities.You will be required to pay using cash, credit or debit for any portion of the fare that happens outside Kitchener, Waterloo or Cambridge.

Questions or Concerns