MobilityPLUS customers who live and travel in Kitchener, Waterloo and Cambridge can purchase taxi coupons. Taxi coupons can be used to pay for taxi trips taken within the boundaries of the three cities.

Taxi coupon books have coupons that represent a cash value. The cash value of every book is $60; however a MobilityPLUS registrant can purchase one taxi coupon book for $30. When a taxi is called and arrives at the scheduled pick-up location, a MobilityPLUS customer can pay for their ride using the coupons in the book. Taxi coupons cannot be used for travel within the townships and registrants on MobilityPLUS North Dumfries or Kiwanis Transit services are not eligible for taxi coupons.

Taxi coupons are for the personal use of the MobilityPLUS registrant. Coupons cannot be resold or transferred to anyone else. Proven abuse of this policy will result in taxi coupon privileges being revoked. Lost or stolen taxi coupons will not be reimbursed.

A taxi coupon book

  • Contains $5, $2 and $1 coupons that add up to a total value of $60.
  • Is sold to MobilityPLUS customers for $30.
  • Has holes punched to differentiate each denomination for the ease of use for a person with a visual impairment.
  • Does not expire.

Purchasing taxi coupon books

Customers can purchase taxi coupons in an annual cycle from June 1 to May 31. The number of books a customer can buy depends on the length of their active registration with MobilityPLUS.

Customers are granted MobilityPLUS service for varying lengths of time. If you have service on a short term basis or during winter only, you can only purchase and use taxi coupons in the months that you are actively registered on the program. Any extra taxi coupons that are remaining can be used if and when a customer's registration status is reactivated.  If you have year round service, you can buy as many taxi coupon books as you want, up to a maximum of 24 books per year.

For example, if you are registered for:

  • One month, you can pay $60 and receive 2 books of taxi coupons. 
  • Three months, you can pay $180 and receive 6 books of taxi coupons.
  • Four months, you can pay $240 and receive 8 books of taxi coupons.
  • One year, you can pay $720 to receive 24 books of taxi coupons. 

How to purchase taxi coupon books

  • By telephone:
    519-585-7597 extension 7347
    Monday to Friday, 8:45 a.m. to 4 p.m. 
    A valid credit card is required for purchase by telephone.
  • In person at:
    GRT Customer Service Centre - 105 King St. E., Kitchener (corner of King and Benton Streets)
    Ainslie Street Terminal - 35 Ainslie St. S. Cambridge
  • By mail:
    Send a cheque or money order payable to "Region of Waterloo". Write your MobilityPLUS ID number on the front. Allow two weeks for delivery.
    Mail to:
    Taxi coupons 
    c/o Grand River Transit
    250 Strasburg Rd
    Kitchener ON N2E 3M6

Taxi coupon orders of three books or fewer will be sent via Canada Post. GRT is not responsible for any orders that are lost by Canada Post. Orders of four books or more will be sent by courier, and will be delivered between 9 a.m. and 5 p.m. You will have to be home between those hours to accept the delivery.

Using taxi coupons

Arranging a ride:

You must tell the taxi company:

  • You are using taxi coupons
  • If you will require assistance, such as an escort to the door.
  • If you use a wheelchair, walker, or scooter.

All local taxi companies have wheelchair accessible vehicles and honour taxi coupons

Golden Triangle Taxi: 519-740-2222

City Cabs: 519-747-7777
United Taxi: 519-888-9999
Waterloo Taxi: 519-888-7777

Paying the taxi driver

  • Show the driver your MobilityPLUS Photo ID card. The driver will record your ID number.
  • Use your taxi coupons to pay the fare shown on the meter. If the meter fare is not an even dollar amount then you pay the extra amount in coins. For example, a $5.80 fare is paid with five dollars in coupons and 80 cents cash. The driver will not provide change from taxi coupons. 
  • Tipping is at your discretion. If you wish to tip the driver, you must do so with your own money, not with taxi coupons. 
  • Others may travel with you, up to the capacity of the vehicle, at no extra cost.

If you are travelling outside of Kitchener, Waterloo or Cambridge, you can only use taxi coupons to pay for the portion of your trip that occurs within the three cities.You will be required to pay using cash, credit or debit for any portion of the fare that happens outside Kitchener, Waterloo or Cambridge.

Questions or Concerns

  • Contact the taxi company manager directly if you have concerns about the taxi service.
  • Contact GRT Customer Service if you have questions about the taxi coupon program.