GRT is piloting different types of flexible service in Waterloo Region, in areas that are challenging to serve with regular bus routes.

Community bus

901 Flex Trinity-Freeport 

  • Stops at Trinity Village, Fairway Station and Grand River Hospital Freeport Campus on a regular schedule. Flex stops at Cedarwoods Crescent, Sunbeam Centre, Kingsbury Medical Centre on request.
  • Operates Monday to Friday.

Ridesharing

903 Flex Northwest Waterloo

  • Book rides through the 903 app or website.
  • Customers pay the standard GRT fares, with seamless transfers to transit routes.
  • Serves neighbourhoods in northwest Waterloo that are outside a comfortable walking distance to a bus stop.
  • Service area is roughly bounded by Wideman Road, Laurelwood Drive, Fischer-Hallman Road, Keats Way, and Forested Hills/Westside Trails.

Pilot service areas

The three pilot service areas were chosen because they are difficult to serve with regular bus routes.

  • Lack of a grid of arterial and connector roads
  • Neighbourhoods with winding streets, cul-de-sacs and limited connections to major roads
  • Lack of sidewalks, and buildings set far back from the street
  • Physical barriers such as rivers, highways and steep grades
  • Lower-density and new growth areas
  • Transit-dependent facilities (apartments, medical buildings, large employers, seniors' complexes) located far from transit.

All of the pilot areas have:

  • No fixed-route conventional service planned before 2021
  • A seniors' facility present
  • A indirect/circuitous street network that makes transit access challenging
  • Rank in the top 50% of areas by number of customer requests for new service

Route 72 Flex Boxwood

Route 72 operates on a fixed schedule with on-demand flex stop options to Boxwood Business Campus and Toyota.

Route 72 Flex Boxwood

Route 77 Wilmot

Route 77 Wilmot operates between New Hamburg and The Boardwalk Station in Waterloo. The route includes 4 scheduled stops and 13 flex stops, which are served upon request.

Scheduled stops:

  • No Frills grocery store
  • Waterloo Oxford D.S.S.
  • Snyder's/Notre Dame
  • The Boardwalk

View the Route 77 schedule

Flex stops

  • Boardwalk Medical Centre (EasyGO #1293)
  • Forrest / Cushman (EasyGO #7012)
  • Forrest / 100s Block (EasyGO #7013)
  • Hincks / James (EasyGO #7014)
  • Hincks / 50s Block (EasyGO #7015)
  • Stonecroft / Rec Centre (EasyGO #7027)
  • Stonecroft / Devonshire (EasyGO #7026)
  • Bleams / Bergey (EasyGO #7034)
  • Morningside / Postal Pick Up #4 (EasyGO #7029)
  • Morningside / Postal Pick Up #5 (EasyGO #7030)
  • Hamilton / Marvin (EasyGO #7036)
  • Boullee / Hamilton (EasyGO #7031)
  • Wilmot Recreational Complex (EasyGO #7032)

Service available to the following locations on request by calling 519-585-7555 (Press ‘3’).

Flex routing stop requests can be made from 8 a.m. to 5 p.m. for same day service. A customer service agent will confirm whether the trip can be made.