GRT’s new EasyGO fare card is available now.

Pick up your EasyGO fare card from GRT customer service and load your monthly pass or stored value (minimum $10 load) on the card. You can also pick up a new adult card from the fare vending machines. There is a $5 fee for new cards.

If you are a senior, student, or eligible for another reduced fare, let customer service staff know when you pick up your card. They will ensure you get the correct card type.

  • Paper tickets are no longer accepted on GRT.

The EasyGO fare card allows you to load passes and stored value online. You can also load your monthly pass at the terminal at any point during the month - no need to wait for the 20th of the month. Your pass is still good for a calendar month.

Customers 17 years and younger must have a consent form signed by their parent or guardian. Bring the signed form to the terminal when you pick up your card.

TRIP customers

Customers who are part of the Transit for Reduced Income Program (coordinated through Lutherwood and The Working Centre) can now load their monthly pass on the EasyGO fare card. The monthly pass will be the same price ($43) but will be loaded on the EasyGO fare card.

You can pick up your fare card from GRT customer service.

MobilityPLUS customerseasyGO fare card - personalized

  • If you ride conventional buses: 
    • The EasyGO fare card will replace your MobilityPLUS photo ID card and will allow you to continue to ride GRT’s buses and the new ION light rail for free. Contact GRT at 519-585-7597 ext. 7222 to arrange to get your EasyGO fare card.
  • If you use MobilityPLUS's pre-booked vehicles, i.e. door-to-door service, you will continue to use paper tickets and passes until a new pre-payment system is in place.
  • MobilityPLUS customers who use the pre-booked service can continue to purchase paper passes and tickets from the following places:
    • GRT Customer Service Centre, 105 King St. E., Kitchener
    • Ainslie Street Terminal
    • GRT Operations Centre, 250 Strasburg Rd., Kitchener
    • By calling 519-585-7597 ext. 7347
  • MobilityPLUS customers can also purchase tickets from the following places:
    • K-W Accessibility, 659 King St. E., Kitchener
    • Rockway Centre, 1405 King St. E., Kitchener
    • Kitchener Downtown Community Centre, 35B Weber St. W., Kitchener

CNIB customersEasyGO fare card for visually-impaired customers

CNIB customers can get a special personalized card with Braille and a small notch in the side of the card to make it easier to identify by touch. Contact GRT at 519-585-7597 ext. 7222 to arrange to get your EasyGO fare card.

CNIB cards must be renewed annually on the anniversary of the card's issue date. This can be done by visiting customer service.

Kiwanis Transit customers

At this time, EasyGO fare cards cannot be used on Kiwanis Transit vehicles. Customers can continue to buy tickets and passes from Kiwanis Transit. More information will be provided at a later date.

BusPLUS routes

In the future, BusPLUS vehicles will be outfitted with mobile units for tapping the fare card. Until these are in place, just show your fare card to the driver when boarding.