Contact us
Customer service
Phone: 519-585-7555 (available 24/7)
Customer service locations
| Location | Address | Customer service hours |
|---|---|---|
| GRT Customer Service Centre | 105 King St. E., Kitchener (corner of King and Benton streets) | Monday to Friday: 8 a.m. – 6 p.m. Saturdays: 9:30 a.m. to 5 p.m. Sundays/holidays: closed |
| *Ainslie Street Terminal | 35 Ainslie Street S., Cambridge |
Monday to Friday: 8:30 a.m. – 6 p.m. Building hours |
| GRT Operations Centre | 250 Strasburg Rd., Kitchener | Monday to Friday: 8:30 a.m. – 4 p.m. Weekends and holidays: Closed |
*Closed for lunch from approximately 1:30 – 2:30 p.m. on weekends and holidays
View holiday service levels and dates
Mailing address
Grand River Transit
250 Strasburg Rd.,
Kitchener, ON N2E 3M6
Online customer feedback form
You can use our online form to:
- Report an issue
- Send feedback
- Make a request
- Submit a complaint
Please note that if you do not provide contact information, we will not be able to follow up to get more details or provide updates.
Lost and found
Lost and found items are taken to the customer service centre at 105 King St. E. in Kitchener or to the Ainslie Street Terminal in Cambridge and may be picked up during business hours.
Visit our Lost and found page to learn more
Social media and Rider Alerts
To receive email updates on changes to GRT's services, and public consultations, sign up for GRT Rider Alerts.
Find us on social media:
- Twitter: @grt_row
- Facebook: GRT: Grand River Transit
- Instagram: grt_row
- LinkedIn: Grand River Transit
- YouTube: GrandRiverTransit
GRT's social media policy sets out expectations for community engagement on social media, and potential responses in case of violations. View GRT's social media policy
Help with planning your trip
Customer service can help you plan your trip and find the best route to meet your travel needs. We will need to know:
- Day of travel (weekday, weekend or holiday)?
- Time of travel (early morning, during the day or late night)?
- Where you're starting
- Where you're going