Taxi coupons
MobilityPLUS customers who live and travel in Cambridge, Kitchener and Waterloo can purchase taxi coupons. Taxi coupons can be used to pay for taxi trips taken within the boundaries of the three cities.
Taxi coupon books have coupons that represent a cash value. When a taxi is called and arrives at the scheduled pick-up location, a MobilityPLUS customer can pay for their ride using the coupons in the book. Taxi coupons cannot be used for travel within the townships and customers on MobilityPLUS North Dumfries or Kiwanis Transit services are not eligible for taxi coupons.
Taxi coupons are for the personal use of the MobilityPLUS customer. Coupons cannot be resold or transferred to anyone else. Proven abuse of this policy will result in taxi coupon privileges being revoked. Lost or stolen taxi coupons will not be reimbursed.
Taxi coupon book Buying coupon books Using taxi coupons Questions or concerns
A taxi coupon book
- Contains $5, $2 and $1 coupons that add up to a total value of $60
- Is sold to MobilityPLUS customers for $30
- Has holes punched to identify each coupon value
- Does not expire
Buying taxi coupon books
Customers may purchase up to 30 coupon books between January 1 and December 31. Customers with seasonal eligibility may only purchase during active registration periods.
Taxi coupon orders of three books or fewer will be sent via Canada Post. GRT is not responsible for any orders that are lost or delayed by Canada Post. Orders of four books or more will be sent by courier and will be delivered between 9 a.m. and 5 p.m. You will have to be home between those hours to accept the delivery.
By telephone
519-585-7597
Monday to Friday: 8:30 a.m.-4 p.m.
A valid credit card is required for purchase by telephone.
In person
GRT customer service locations
By mail
Send a cheque payable to:
Region of Waterloo
250 Strasburg Rd.
Kitchener, ON, N2E 3M6
Write your MobilityPLUS ID number on the front. Please allow two weeks for delivery.
Using taxi coupons
Arranging a ride
You must tell the taxi company:
- You are using taxi coupons
- If you use a mobility device so that a suitable vehicle can be arranged
Cambridge:
Golden Triangle Taxi
Kitchener and Waterloo:
City Cabs
United Taxi
Waterloo Taxi
Paying the taxi driver
Use your taxi coupons to pay the fare shown on the meter. If the meter fare is not an even dollar amount then you pay the extra amount in coins. For example, a $5.80 fare is paid with five dollars in coupons and 80 cents cash. The driver will not provide change from taxi coupons.
Tipping is at your discretion. If you wish to tip the driver, you must do so with your own money, not with taxi coupons.
Others may travel with you, up to the capacity of the vehicle, at no extra cost.
If you are travelling outside of Cambridge, Kitchener or Waterloo, you can only use taxi coupons to pay for the portion of your trip that occurs within the three cities. Beyond that, you will be required to pay using cash, credit or debit for the remaining portion of the fare.
Questions or concerns
- About the taxi service, contact the taxi company manager directly
- About the taxi coupon program, complete the GRT customer feedback form or call GRT customer service