Ride notifications

Subscribe to ride notifications and choose the type of notification that works best for you either text, email or phone call. It is your responsibility to be ready at the start of your pickup window. If you are not at the pickup point when the vehicle arrives, it will be recorded as a no show. Bulletins list any important notifications from Grand River Transit.

You'll receive notifications:

• The night before your scheduled ride, with a reminder to call GRT to cancel your ride if you no longer need it
• The day of your ride, when the vehicle is 10 minutes away
• In the event of an emergency affecting all MobilityPLUS customers

Please note that standard rates for text messaging from your service provider will apply for any text notifications. GRT does not charge additional fees for this service.

Cell phone numbers are always prioritized. If you miss the call on your cell phone, you will receive a call on your home phone number automatically.

Sign-up options

• Visit mplus.grt.ca to create an account or sign into your existing account. Click on Profile and scroll to the bottom of the page. Select the checkboxes for the notifications you wish to receive. You can also go back to change the type of notifications you receive.
• Complete the MobilityPLUS ride notifications form.
• Call 519-585-7597.

If you sign up with the online booking portal, ride notifications will go to the contact information you have listed on your account.

If your contact information for ride notifications has changed or is incorrect, please call 519-585-7597.

Cancelling ride notifications

There are two ways to cancel if you no longer wish to receive ride notifications:

• Log in to your online account. Click on profile and scroll to the bottom of the page. Unselect the checkboxes for notifications you no longer want to receive.
• Call 519-585-7597.

Please familiarize yourself with our no-show policy.