Welcome to our new website!

Our new site is designed to get you where you want to go faster and easier. Tell us what you think! Click the blue "Feedback" button on right side of any page.

Riding and paying your fare

Riding Information Mobility devices on MobilityPLUS Fares and fare payment

Riding information

  • More information can be found on What can I bring.
  • On door-to-door MobilityPLUS service, all infants/children must be accompanied by a parent/guardian or support person.
  • You must be at least 13 years old to travel on MobilityPLUS unaccompanied.  
  • Be ready at the accessible door of your location at the beginning of your 30 minute pick-up window. 
  • Keep your driveway and walkway clear of snow, ice, obstacles and pets. Bus operators must be able to escort you safely to the vehicle, or you will need to make alternate arrangements for your trip. 
  • Ensure locations are accessible, as a bus operator cannot lift you up or down steps.  
  • Follow the bus operators' instructions when boarding and exiting.  
  • Refrain from interfering with the operation of the vehicle including all equipment.  
  • Use the on-board restraint system and remain seated while the vehicle is in motion.  
  • Bring only packages that you and/or your guest, or support person can manage. You may bring a small, wheeled cart with you.
  • Refrain from wearing strong smelling perfumes or colognes while riding. Other riders may have allergies or strong reactions to various smells.  
  • In an emergency, the bus operator provides assistance to evacuate customers to a safe location.

Mobility devices on MobilityPLUS

Customers travelling on GRT vehicles may use standard mobility devices, such as standard wheelchairs, manual or electric 3- or 4-wheel scooters, canes, crutches, and walkers. If you use a scooter, you must be able to transfer independently to a stationary seat.  

MobilityPLUS operators will provide light assistance to customers and will secure or stow any standard mobility device once on board the bus. Some unconventional mobility aids cannot be safely secured on MobilityPLUS vehicles. GRT reserves the right to refuse a ride to customers using an unconventional mobility aid that cannot be safely secured using the MobilityPLUS securement system or that would interfere with the safety of other customers. Unconventional mobility aids that must be registered or require an operating licence (motorcycles, vehicles, etc.) are not permitted on GRT vehicles.

It is the responsibility of the customer to ensure that their standard mobility device or unconventional mobility aid is kept clean and in good repair. This includes having functional brakes, lap belts, motors, and a secure structure for proper securement. If a mobility aid is unsafe or not mechanically functional, access to book rides may be suspended until the issue is resolved. 

Customers are responsible for notifying MobilityPLUS of the type of mobility device they use — including mobility devices used by a support person and/or companion — prior to booking a trip to determine the appropriate type of vehicle. Customers must also notify MobilityPLUS of any changes to their mobility device. Customers are encouraged to consult with GRT prior to purchasing a new unconventional mobility aid.

Fares and fare payment

The fare for MobilityPLUS is the same as GRT buses and ION trains. Visit our fare prices page for pricing. Have the exact fare ready. Bus operators may retrieve fares if easily accessible. They will not retrieve fares from your pocket, wallet or purse.

If you travel on GRT buses or ION trains

  • MobilityPLUS photo ID cards will no longer be issued and are not required for travel. Customers will be asked for their ID number when booking trips and buying fare products.
  • You can pay your fare with a paper pass, tickets, cash or use the GRT Pay app
  • You can purchase GRT paper passes and tickets at:
  • Paper tickets can also be purchased at:
    • K-W Accessibility, 659 King St. E., Kitchener
    • Rockway Centre, 1405 King St. E., Kitchener
    • Kitchener Downtown Community Centre, 35B Weber St. W., Kitchener

Travel free on conventional buses or ION trains

  • You will need to get an EasyGO fare card. The fare card has a special flag which allows MobilityPLUS customers to travel free on conventional buses and ION light rail train.
  • Paper passes and tickets are not accepted on conventional buses or ION light rail train.

Contact Us

Grand River Transit
250 Strasburg Rd
Kitchener, ON N2E 3M6
Phone: 519-585-7555