Surveillance Cameras

All GRT buses, MobilityPLUS buses and ION trains are equipped with surveillance cameras.

Cameras on buses

The surveillance system uses several cameras on each vehicle. The camera located at the operator's station also retains an audio recording of activities in that area.

The surveillance system is used only to record activities, and GRT staff do not have the ability to view live images on monitors. Surveillance system recordings are deleted 72 hours after collection. However, recordings may be retrieved prior to deletion and retained for longer periods if access and use are required or allowed either under the policy or by law.

The Regional Municipality of Waterloo operates the bus transportation system under the Municipal Act and the surveillance system is used in support of the Region's mandate to provide this service. The operation of the system is guided by a policy approved by Regional Council. Under the policy, the use of the mobile system, which may collect the personal information of passengers and others in the recordings, are limited to deterring and investigating and resolving personal injury claims and investigating and resolving employee discipline proceedings. 

Questions about the operation of the system and the personal information that may be recorded by the equipment can be submitted via our online form.

The Region of Waterloo's privacy policy addresses the use of surveillance cameras and images. Read the Region's privacy policy.