For general information on COVID-19, please visit Region of Waterloo Public Health.

What you can do:

  • Stay home and don't take transit if you're sick.
  • Wear a mask or other face covering if you choose.
  • Spread out from others as much as possible.
  • Wash or sanitize your hands when you arrive at your destination.
  • Pay your fare with a fare card or ION transfer, rather than cash.
  • Have your fare payment ready; tap and move quickly past the operator.
  • Avoid unnecessary trips to customer service; call 519-585-7555 to check for lost and found items before coming in.
  • Purchase fare products online or at fare vending machines wherever possible.

MobilityPLUS

MobilityPLUS services are operating at a reduced capacity as a result of low demand. GRT continues to review and evaluate the evolving demand and are making service adjustments.

The following practices are being applied at this time to ensure efficient delivery of MobilityPLUS services:

  • New subscription and group bookings are temporarily suspended
  • All trips must be booked as on-demand
  • There are many off-peak times available to book, so please be flexible in your requests for travel.  Peak times that are busiest currently include:
    • Early morning (before 7:30am)
    • 11am – 1pm
    • 4:30pm – 6pm
  • Online booking of rides is available to all customers: Log In - GRT MobilityPLUS

Customers should continue to monitor their symptoms and cancel trips if COVID-19 positive or displaying symptoms.

TaxiScript

TaxiScript can be ordered by phone only, by calling 519-585-7597 ext. 7347. Please allow two business days to process orders.

Our safety measures during COVID-19

  • Cleaning all buses and trains each day before they go into service.
  • Extra cleaning of frequently-contacted surfaces on buses, trains and at stations.
  • Applying a long-lasting antimicrobial solution to all vehicles.
  • Mandatory COVID-19 health screen for all GRT employees before they started their shift.
  • Managing physical distancing inside customer service locations.
  • Automatically opening doors on ION trains so you don't have to press buttons.
  • Installing driver barriers on all GRT buses.
  • Handing out 10,000 free masks to transit customers.