As snow falls and accumulates in Waterloo Region, Grand River Transit works with our partners to ensure our transit network remains accessible to you.

The scoop on snow clearing

  • Contractors clear more than 2,500 bus stops, stations and shelter locations, plus 19 ION stations in GRT's service area.
  • GRT waits 24 hours after a snow event to start clearing stops and stations. This allows roads and sidewalks to be cleared first. Clearing stops before roads and sidewalks have been cleared would mean many stops could be buried again by plows.
  • Contractors have up to 72 hours after a snow event to clear stops/shelters and stations. They are often out in the early hours of the morning when there is less traffic.
  • Depending on the severity or length of the snow event, road plows may go by stops repeatedly to clear snow. Contractors will then go out again to check on stops.

If it has has been more than 72 hours since a snow event and you notice a stop, shelter or station that hasn't been cleared yet, call 519-585-7555.

Who clears what?
Location Who is responsible When snow clearing happens
Bus stops Cleared by GRT contractors Starting 24 hours after a snow event; can take up to 72 hours
ION stations Cleared by Keolis contractors Starting 24 hours after a snow event; can take up to 72 hours
Sidewalks Cleared by the business, property owner or the relevant city. Within 24 hours for property owners; within 48 hours for cities

Tips for taking transit in winter

  • If your bus stop is on a hill or steep slope, walk to the next stop at the bottom or top of the hill so that the bus can safely stop to pick you up.
  • During slippery and wet conditions stand back from the curb until the bus comes to a complete stop so as to avoid sliding or slipping under the bus.
  • Keep in mind your bus may not pull all the way over to the curb, to avoid getting stuck. You may have to step into the road to board.
  • GRT buses will continue to operate in winter weather conditions, except when roads are closed/impassable or detours are needed. Allow more time for travel, as buses may be delayed in poor driving conditions and remember to dress warmly.