Network issues affecting multiple systems

Due to network issues, passenger information displays are not working. Trip planning tools are showing scheduled departure times. 

Fare vending machines are accepting cash only; no credit or debit. Fare cards that were recently loaded online will not be updated when tapped on fareboxes. Customers can purchase tickets and passes using GRT Pay.

MobilityPLUS booking and cancellation phone lines, and online portal are down. MobilityPLUS customers will not be able to call in to book new trips or cancel trips. Trips booked for today are being delivered.

Customer service locations are open, but services are limited. Stored value and monthly passes can be loaded onto EasyGO fare cards. ATP stored value and monthly passes cannot be loaded on new ATP cards. At this time, customer service locations cannot look up card balances, register cards, add a support person, create a MobilityPLUS EasyGO fare card, create a new ATP card or complete age verification for the Older Adult Day Pass program.