Customer service

Phone: 519-585-7555 (available 24/7)

TTY (Deaf and hard of hearing): 519-575-4608 (available 24/7)

GRT Customer Service Centre

105 King St. E., Kitchener (corner of King and Benton streets)

Hours of operation:

  • Monday to Friday: 8 a.m. - 6 p.m.
  • Weekends and holidays: 9:30 a.m. to 5 p.m.

View a map of the location

Ainslie Street Terminal

35 Ainslie Street S., Cambridge

Building hours

  • Monday-Friday: 5:15 a.m. - 12:45 a.m.
  • Saturday: 6 a.m. - 12:45 a.m.
  • Sunday/holidays: 7:30 a.m. - 1 a.m.

Customer service hours of operation:

  • Monday to Friday: 8:30 a.m. - 6 p.m.
  • Weekends and holidays: 9:30 a.m. to 5 p.m.
    • Note that customer service will be closed for lunch from approximately 1:30 - 2:30 p.m. on weekends and holidays.

Online comments/complaints and feedback form

You can use our online form to report an issue, send feedback, make a request or submit a compliment. Please note that if you do not provide contact information, we will not be able to follow up to get more details or provide updates.

GRT feedback form

Mailing address

Grand River Transit
250 Strasburg Rd
Kitchener ON N2E 3M6

Lost and found

Lost and found items will be taken to the customer service centre at 105 King St. E. in Kitchener or to the Ainslie Street Terminal in Cambridge, and may be picked up during business hours. Call 519-585-7555 to check whether your item has been turned in to lost and found.

Visit our Lost and found page to learn more

Social media and Rider Alerts

To receive email updates on changes to GRT's services, and public consultations, sign up for GRT Rider Alerts.

Find us on social media:

GRT's social media policy sets out expectations for community engagement on social media, and potential responses in case of violations. View GRT's social media policy

Help with planning your trip

Customer service can help you plan your trip and find the best route to meet your travel needs. We will need to know:

  • Day of travel (weekday, weekend or holiday)?
  • Time of travel (early morning, during the day or late night)?
  • Where you're starting
  • Where you're going