Customer service
Phone: 519-585-7555 (available 24/7)
TTY (Deaf and hard of hearing): 519-575-4608 (available 24/7)
Customer service locations
GRT Customer Service Centre
105 King St. E., Kitchener (corner of King and Benton streets)
Hours of operation:
- Monday to Friday: 8 a.m. - 6 p.m.
- Weekends and holidays: 9:30 a.m. to 5 p.m.
Ainslie Street Terminal
35 Ainslie Street S., Cambridge
Building hours
- Monday-Friday: 5:15 a.m. - 12:45 a.m.
- Saturday: 6 a.m. - 12:45 a.m.
- Sunday/holidays: 7:30 a.m. - 1 a.m.
Customer service hours of operation:
- Monday to Friday: 8:30 a.m. - 6 p.m.
- Weekends and holidays: 9:30 a.m. to 5 p.m.
- Note that customer service will be closed for lunch from approximately 1:30 - 2:30 p.m. on weekends and holidays.
GRT Operations Centre
250 Strasburg Rd., Kitchener
Customer service hours of operation:
- Monday - Friday, 8:30 a.m. - 4 p.m.
- Weekends and holidays: closed
Online feedback form
You can use our online form to report an issue, send feedback, make a request or submit a compliment. Please note that if you do not provide contact information, we will not be able to follow up to get more details or provide updates.
Mailing address
Grand River Transit
250 Strasburg Rd
Kitchener ON N2E 3M6
Lost and found
Lost and found items will be taken to the customer service centre at 105 King St. E. in Kitchener or to the Ainslie Street Terminal in Cambridge, and may be picked up during business hours. Call 519-585-7555 to check whether your item has been turned in to lost and found.
Visit our Lost and found page to learn more
Social media and Rider Alerts
To receive email updates on changes to GRT's services, and public consultations, sign up for GRT Rider Alerts.
Find us on social media:
- Twitter: @grt_row
- Automated service alerts Twitter account: @alertsGRT
- Facebook: GRT: Grand River Transit
- Instagram: grt_row
- YouTube: GrandRiverTransit
GRT's social media policy sets out expectations for community engagement on social media, and potential responses in case of violations. View GRT's social media policy
Help with planning your trip
Customer service can help you plan your trip and find the best route to meet your travel needs. We will need to know:
- Day of travel (weekday, weekend or holiday)?
- Time of travel (early morning, during the day or late night)?
- Where you're starting
- Where you're going