MobilityPLUS online booking and ride notifications

Go to mplus.grt.ca and select Register now. You'll be prompted to enter your MobilityPLUS ID, your last name and an email address.

Once entered you will receive a confirmation email. Click the link in the email to finish setting up your account. 

Before booking a trip, confirm your seat type (this refers to the type of mobility aid that you use when riding MobilityPLUS). You can find your seat type in the top left corner of the home page.

The seat types:

• Ambulatory - you can walk onto the vehicle and sit in a regular seat
• AM needs lift - you can sit in a regular seat, but need the lift to board
• Scooter
• Wheelchair
• XLarge Wheelchair/Broda
• XL-Long Load

Make sure that your seat type is correct so we can be sure that the vehicle has space to pick you up when it arrives. If your seat type is incorrect, call 519-585-7597 ext. 7345.

Click on Book a Trip

Enter your starting address and the address of your destination. You’ll see the location displayed on the map to the right.

Select the time you want to be picked up or the time you want to be dropped off at your destination.

If you want a return trip, enter the time you want to be picked up. If you don’t need a return trip, check the One Way box.

Tip: If you're having difficulty booking a return trip, trying booking it as two one-way trips by checking the One Way box.

Adding a guest or support person: you can now add or remove a guest or your Transit Support Person to your ride by updating the additional passenger information.

Click Book Trip.

If a vehicle is available, you’ll see a confirmation window asking you to confirm the details of your trip. If there is no vehicle available at the time you requested to book, you’ll see a message notifying you that your trip could not be scheduled.

Same day trips can only be booked with a minimum of 3 hours notice. A same day trip cannot be requested after 6:15 pm.

If you need to modify a trip, please call 519-744-2241

Click on My Trips.

Days that you have a trip booked will be highlighted in blue on the calendar. Click on the blue square to see the trips booked for that day.

Or click on View All Future Trips to see all your upcoming trips.

Go to My Trips. Find the trip and click the Cancel button. You’ll see a window prompting you to confirm you want to cancel that trip.

You cannot cancel online if it is less than 1 hour from the start of your pickup window. Please call 519-744-8570 to cancel.

If you cancel less than 2 hours before the start of your pick up window, it is considered a Late Cancel.

Click on Profile. Under Basic Information, click on Change Password.

There are three ways to sign up for ride notifications:

1. Visit mplus.grt.ca and create an account, or sign into your existing account.
   • Click on Profile and scroll to the bottom of the page.
   • Select the checkboxes for the notifications you wish to receive. You can also go back to change the type of notifications you receive.
2. If you don’t want to create an online account,  you can still receive ride notifications by text, email or phone call by filling out this form
   • You'll need to provide your name, MobilityPLUS ID, and your phone number and/or email address.
3. Call 519 585 7555

There are two ways to cancel if you no longer wish to receive ride notifications:

1. Log in to your online account. 
   • Click on profile and scroll to the bottom of the page. Unselect the checkboxes for notifications you no longer want to receive.
2. Call 519-585-7597 ext. 7345 to cancel.

Unfortunately, we don’t have any vehicles available for the time slot you’re trying to book. Try booking at a different day/time, or call 519-744-2241.

If you're having difficulty booking a return trip, trying booking it as two one-way trips by checking the One Way box.

Ride notifications are an optional feature to improve your experience while using MobilityPLUS. However, it is your responsibility to be ready at the start of your pickup window. If you are not at the pickup point when the vehicle arrives, it will be recorded as a No Show.

If you would like a delegate to book trips on your behalf, please fill out the delegate consent form: https://www.grt.ca/delegateform/

If you sign up with the online form, ride notifications will go to the phone number and/or email that was provided.

If you sign up online, ride notifications will go to the contact info you have listed on your account.

Bulletins list any important notifications from Grand River Transit.