We’re launching two new features so that you can schedule, manage, and keep track of your rides!

  • Online booking – Create an account to conveniently book and manage your own rides 24/7.
  • Ride notifications – Subscribe and get convenient reminders of your upcoming ride! Ride notifications are available by either text, email or phone call.

Both features are optional! You do not need to subscribe to ride notifications, and you can continue to book your trips by calling MobilityPLUS if you prefer. All MobilityPLUS customers will receive a letter and handout about these features later this summer.

Online booking

Go to mplus.grt.ca

 Setting up your account

Enter your MobilityPLUS ID and last name.

Screenshot of MP Online Booking register a new account

You’ll be prompted to enter an email address. Once entered you will receive a confirmation email. Click the link in the email to finish setting up your account. 

Checking your seat type

Before booking a trip, confirm your seat type (this refers to the type of mobility aid that you use when riding MobilityPLUS). You can find your seat type in the top left corner of the home page.

Screenshot of MP Online Booking seat type

The seat types:

  • Ambulatory - you can walk onto the vehicle and sit in a regular seat
  • AM needs lift - you can sit in a regular seat, but need the lift to board
  • Scooter
  • Wheelchair
  • XLarge Wheelchair/Broda
  • XL-Long Load

Make sure that your seat type is correct so we can be sure that the vehicle has space to pick you up when it arrives. If your seat type is incorrect, call 519-585-7597 ext. 7345.

 Booking a trip

Click on Book a Trip

Enter your starting address and the address of your destination. You’ll see the location displayed on the map to the right.

Select the time you want to be picked up or the time you want to be dropped off at your destination.

If you want a return trip, enter the time you want to be picked up. If you don’t need a return trip, check the One Way box

Click Book Trip.

Screenshot of MP Online Booking Book a Trip

If a vehicle is available, you’ll see a confirmation window asking you to confirm the details of your trip. If there is no vehicle available at the time you requested to book, you’ll see a message notifying you that your trip could not be scheduled.

Same day trips can only be booked with a minimum of 3 hours notice. A same day trip cannot be requested after 6:15 pm.

If you need to modify a trip, please call 519-744-2241

Viewing your upcoming trips

Click on My Trips.

Days that you have a trip booked will be highlighted in blue on the calendar. Click on the blue square to see the trips booked for that day.

Or click on View All Future Trips to see all your upcoming trips.

Screenshot of MP Online Booking view upcoming trips

Cancelling a trip

Go to My Trips. Find the trip and click the Cancel button. You’ll see a window prompting you to confirm you want to cancel that trip.

Screenshot of MP Online Booking with Cancel Trip button circled

You cannot cancel online if it is less than 1 hour from the start of your pickup window. Please call 519-744-8570 to cancel.

If you cancel less than 2 hours before the start of your pick up window, it is considered a Late Cancel.

 Changing your password

Click on Profile. Under Basic Information, click on Change Password.

Screenshot of MP Online Booking profile with Change Password button circled

Ride notifications

Subscribe to ride notifications and choose the type of notification that works best for you - either text, email or phone call.

You'll receive notifications: 

  • The night before your scheduled ride, with a reminder to call GRT to cancel your ride if you no longer need it.
  • The day of your ride, when the vehicle is 10 minutes away.
  • In the event of an emergency affecting all MobilityPLUS customers.

Please note that standard rates for text messaging from your service provider will apply for any text notifications. GRT does not charge additional fees for this service.

 Signing up for ride notifications

There are three ways to sign up for ride notifications:

  1. Visit mplus.grt.ca and create an account, or sign into your existing account.
    • Click on Profile and scroll to the bottom of the page.
    • Select the checkboxes for the notifications you wish to receive. You can also go back to change the type of notifications you receive.Screenshot of MP Online Booking ride notifications
  2. If you don’t want to create an online account,  you can still receive ride notifications by text, email or phone call by filling out this form
    • You'll need to provide your name, MobilityPLUS ID, and your phone number and/or email address.
  3. Call 519 585 7555
 Changing your contact info for ride notifications
 If your contact information for ride notifications has changed or is incorrect, please call 519-585-7597 ext. 7345.
Cancelling ride notifications

There are two ways to cancel if you no longer wish to receive ride notifications:

  1. Log in to your online account. 
    • Click on profile and scroll to the bottom of the page. Unselect the checkboxes for notifications you no longer want to receive.
  2. Call 519-585-7597 ext. 7345 to cancel.

Frequently-asked questions

1. Can I see the trips that were booked for me by MobilityPLUS Dispatch?
Yes, these will appear in your Upcoming Trips.
2. I need to change my seat type for a trip I already booked. What should I do?
Call 519-744-2241.
3. I’m trying to book a trip, but I’m getting an error message that GRT was unable to schedule my trip.
Unfortunately, we don’t have any vehicles available for the time slot you’re trying to book. Try booking at a different day/time, or call 519-744-2241.
4. I didn't get a notification and missed my trip.

Ride notifications are an optional feature to improve your experience while using MobilityPLUS. However, it is your responsibility to be ready at the start of your pickup window. If you are not at the pickup point when the vehicle arrives, it will be recorded as a No Show.

5. How do I reset my password?
To reset your password, click on the Forgot My Password link on the login page.
6. I’m locked out of my account
If you have entered your password incorrectly 3 times, your account will lock. Please select Forgot My Password to reset your password and unlock your account.
7. Can I book a trip with a Support Person or additional passenger online?
No, this trip can’t be booked online. For any trips that require more than one seat please call 519-744-2241 to book your ride.
8. Can I book trips for someone else?
Not at this time.
9. Can I get ride notifications for someone else?

If you sign up with the online form, ride notifications will go to the phone number and/or email that was provided.

If you sign up online, ride notifications will go to the contact info you have listed on your account.

10. Will ride notification calls go to my home phone or my cell phone?
Cell phone numbers are always prioritized. If you miss the call on your cell phone, you will receive a call on your home phone number automatically.
11. Can I set up subscription bookings online?
No. Subscription trips cannot be booked online.
12. Can I cancel subscription bookings online?
Yes, you can cancel subscription trips online.
13. Can I change the address on previously booked rides?
No, you will have to cancel the trip and rebook with the correct address or call 519-744-2241.
14. What are Bulletins?

Bulletins list any important notifications from Grand River Transit.

15. How do I change my seat type in the online booking system?
Seat type changes must be requested by calling 519-744-2241.