GRT's MobilityPLUS service uses small bus-style vehicles to transport people with impaired mobility. People registered with MobilityPLUS can book rides in advance anywhere within the city limits of Cambridge, Kitchener and Waterloo.

Online booking and ride notifications are now available for MobilityPLUS customers.

Fares and fare payment

The fare for MobilityPLUS is the same as GRT conventional buses. View the Fares page to see current fares.

If you travel on MobilityPLUS vehicles

  • You can pay your fare with a paper pass, tickets or cash.
    • You can purchase a GRT photo ID card and paper passes:
    • GRT Customer Service Centre, 105 King St. E., Kitchener (corner of King and Benton streets)
    • GRT Operations Centre, 250 Strasburg Rd., Kitchener
    • Ainslie Street Terminal, 35 Ainslie St. S., Cambridge
    • By calling 519-585-7597 ext. 7347 (Credit card only)
  • Paper tickets can be purchased at:
    • GRT Customer Service Centre, 105 King St. E., Kitchener (corner of King and Benton streets)
    • Ainslie Street Terminal, 35 Ainslie St. S., Cambridge
    • K-W Accessibility, 659 King St. E., Kitchener
    • Rockway Centre, 1405 King St. E., Kitchener
    • Kitchener Downtown Community Centre, 35B Weber St. W., Kitchener
    • By calling 519-585-7597 ext. 7347 (Credit card only)

If you travel on conventional buses or ION light rail

  • You will need to get an EasyGO fare card. The fare card has a special flag which allows MobilityPLUS customers to travel free on conventional buses and ION light rail.
  • Paper tickets and passes are not accepted on conventional buses or ION light rail.

Applications and inquiries

To register for MobilityPLUS services, you'll need to complete an application.

Please call 519-585-7597 ext. 7345 if:

  • You have questions about applications or your MobilityPLUS registration
  • You need to update your address
  • MobilityPLUS service is no longer needed and you need to close an account

On door to door MobilityPLUS service, all infants/children must be accompanied by a parent/guardian or support person; children 12 years of age or younger are not permitted to travel alone on MobilityPLUS.

Travel Times

MobilityPLUS customers may travel on the pre-booked service within these times:

Monday to Friday: 5:15 a.m. - 1:15 a.m.
Saturday: 5:30 a.m. - 1:15 a.m.
Sunday/Statutory holidays: 7:15 a.m. - 1:15 a.m.

On-demand trips can be booked up to seven days in advance.

Booking rides

To book a ride, call 519-744-2241 during booking hours:

  • Monday – Friday 7 am – 10:15 pm
  • Saturday and Sunday – 8:30 am – 10:15 pm

Deaf and Hard of Hearing (TTY): call 519-575-4608 (available during booking hours)

What you'll need

To book rides, please have the following information available:

  • Your name and MobilityPLUS ID number
  • The date you require transportation
  • Your exact pick-up address
  • Your exact drop-off address
  • The times you wish to arrive at and return from your destination. These times must be at least one hour apart.
  • The time you want to return
  • Whether you will be accompanied by a support person or guest
  • What mobility device (if any) will be used.

Note: Please be ready at the accessible door of your location at the beginning of your 30 minute pick-up window. Also, be prepared to wait 15 minutes past your pick-up time. This flexibility allows us to accommodate as many riders as possible.

Subscription trips

What are subscription trips?

Subscription trips are ongoing rides that occur: 

  • On the same day/days
  • At the same time
  • To the same location

Subscription trips must be booked for a minimum of three weeks. You can set an end date, or have them booked indefinitely. Subscription trips can be booked for any type of repeating trip.

You can request subscription trips using the online form or by calling the MobilityPLUS booking line at 519-744-2241.

Request a subscription trip

Trip requests can be submitted seven days in advance. GRT staff will respond to requests by calling customers within seven days. We will do our best to accommodate requests, however booking is based on availability.

Note: All subscription trips, including trips to dialysis appointments, will be cancelled on statutory holidays (not including Remembrance Day or Easter Monday).

Please call 519-744-2241 seven days in advance to rebook your trip.

Cancelling future trips

To cancel a trip booked for a future day, call 519-744-2241 during booking hours:

  • Monday – Friday 7 am – 10:15 pm
  • Saturday and Sunday – 8:30 am – 10:15 pm

Deaf and Hard of Hearing (TTY): call 519-575-4608 (available during booking hours)

Same-day cancellations

To cancel a trip booked for the current day, or if a ride has not arrived within your window, please call us as soon as possible. Cancelling trips you don't need opens up more trips for other customers.
Phone: 519-744-8570 (24 hours/day)
TTY (Deaf and Hard of Hearing): 519-575-4608 

If a trip is cancelled within the 30-minute pick up window it will be considered a No Show. If a trip is cancelled less than two hours before the start of the pickup window, it is considered a Late Cancellation.

No Shows

A No Show occurs when a customer is not at the pick-up location at the beginning of the 30-minute pickup window. If the pick-up is a No Show, the return trip will be automatically cancelled. Excessive frequency of No Shows may result in a suspension of service. 

Read the full No-Show policy

Customer comfort and safety on MobilityPLUS
Only service animals or small animals in cages are allowed. Documentation from an acceptable regulated health professional may be requested. Instead of carrying documentation, you can apply for a service animal EasyGO card at grt.ca/ServiceAnimal.

Please bring only packages that you and/or your guest can manage. You may bring a small, wheeled cart with you.

Please refrain from wearing strong smelling perfumes or colognes while riding. Other riders may have allergies or strong reactions to various smells.

In an emergency, the bus operator provides assistance to evacuate customers to a safe location.