GRT's MobilityPLUS service uses small bus-style vehicles to transport people with impaired mobility. People registered with MobilityPLUS can book rides in advance anywhere within the city limits of Cambridge, Kitchener and Waterloo.

Online booking and ride notifications are now available for MobilityPLUS customers.

Fares and fare payment

The fare for MobilityPLUS is the same as GRT conventional buses. View the Fares page to see current fares.

If you travel on MobilityPLUS vehicles

  • You can pay your fare with a paper pass, tickets or cash.
  • You can purchase a GRT photo ID card and paper passes:
    • GRT Customer Service Centre, 105 King St. E., Kitchener (corner of King and Benton streets)
    • Ainslie Street Terminal, 35 Ainslie St. S., Cambridge
    • By calling 519-585-7597 ext. 7347 (Credit card only)
  • Paper tickets can be purchased at:
    • GRT Customer Service Centre, 105 King St. E., Kitchener (corner of King and Benton streets)
    • Ainslie Street Terminal, 35 Ainslie St. S., Cambridge
    • K-W Accessibility, 659 King St. E., Kitchener
    • Rockway Centre, 1405 King St. E., Kitchener
    • Kitchener Downtown Community Centre, 35B Weber St. W., Kitchener
    • By calling 519-585-7597 ext. 7347 (Credit card only)

If you travel on conventional buses or ION light rail

  • You will need to get an EasyGO fare card. The fare card has a special flag which allows MobilityPLUS customers to travel free on conventional buses and ION light rail.
  • Paper tickets and passes are not accepted on conventional buses or ION light rail.

Applications and inquiries

To register for MobilityPLUS services, you'll need to complete an application.

Please call 519-585-7597 ext. 7345 if:

  • You have questions about applications or your MobilityPLUS registration
  • You need to update your address
  • MobilityPLUS service is no longer needed and you need to close an account

Travel Times

MobilityPLUS customers may travel on the pre-booked service within these times:

Monday to Friday: 5:15 am - 1:15 am
Saturday: 5:30 a.m. - 1:15 am
Sunday/Statutory holidays: 7:15 am - 1:15 am

On-demand trips can be booked up to seven days in advance.

Subscription bookings

New subscription bookings are temporarily suspended due to the ongoing and evolving COVID-19 pandemic, except for trips for renal dialysis arranged through a hospital. 

Any subscription booking that fall on statutory holidays will be automatically cancelled, except trips for dialysis.

Booking rides

To book rides, please have the following information available:

  • Your name and MobilityPLUS ID number
  • The date you require transportation
  • Your exact pick-up address
  • Your exact drop-off address
  • The times you wish to arrive at and return from your destination. These times must be at least one hour apart.
  • The time you want to return
  • Whether you will be accompanied by a support person or guest
  • What mobility device (if any) will be used.

Note: Please be ready at the accessible door of your location at the beginning of your 30 minute pick-up window. Also, be prepared to wait 15 minutes past your pick-up time. This flexibility allows us to accommodate as many riders as possible.

Booking hours Monday to Sunday

Phone: 519-744-2241 (8:30 a.m. - 10:15 p.m.) 
TTY (Deaf and Hard of Hearing): 519-575-4608 (8:30 a.m. - 10:15 p.m)

No Shows

A No Show occurs when a customer is not at the pick-up location at the beginning of the 30-minute pickup window. If the pick-up is a No Show, the return trip will be automatically cancelled. Excessive frequency of No Shows may result in a suspension of service. 

Read the full No-Show policy

Same-day cancellations

To cancel a trip booked for the current day, or if a ride has not arrived within your window, please call us as soon as possible. Cancelling trips you don't need opens up more trips for other customers.
Phone: 519-744-8570 (24 hours/day)
TTY (Deaf and Hard of Hearing): 519-575-4608 

If a trip is cancelled within the 30-minute pick up window it will be considered a No Show. If a trip is cancelled less than two hours before the start of the pickup window, it is considered a Late Cancellation.

Cancelling future trips

Phone: 519-744-2241 (8:30 am - 10:15 pm)
TTY (Deaf and Hard of Hearing): 519-575-4608 (8:30 am - 10:15 pm).

Note: On statutory holidays, all subscription bookings will be automatically cancelled except for trips for renal dialysis.