Manage your card online

If you choose not to register your card, you can add fare products to it without an account.

1.  Click "Add products to your card".
2. Enter your card's serial number.
3. Click "Continue".
4. Select the pass and/or the amount of stored value you want to add.
   
5. Click "Continue".
6. Select your payment method and enter your credit or debit information.
7. Confirm your order, billing information and read and accept the terms and conditions.
8. To pay using credit card, Amex, prepaid Visa, Visa debit or Debit MC, choose “Credit card”, enter card information and click “Pay with your credit card”.

It may take up to 24-48 hours for your transaction to complete. After 24-48 hours have passed, products will appear on your card the next time it is tapped on a farebox. You'll hear a special tone when your card is updated. You are responsible for paying any fares during this time period.

1. Click "Create an account"
2. Enter the serial number on the back of your card.
3. Give the card a name, so you can easily identify it if you have multiple cards. 
4. Enter your name and contact information.
5. Create a password and enter responses to 3 security questions.
6. Read and accept the terms and conditions and privacy policy.
7. Click "Submit".

Your card is now registered to your account.

If your card was registered for you by customer service staff, it will not have a name. You can name your card, or change the name of a card.

• Click "Manage card".
• Select the card you wish to name.
• Click "Edit Card Name".
• Enter your card name and click Save.

Setting a default card will display the card's balance on the home page. 

1. To change your default card, click on "Manage card".
2. Select the card you wish to make your default.
3. Click the "Set as Default" button. Your card balance will now show up on the Welcome screen.

1. Click "Manage card".
2. Select the card you wish to view.
3. Click "Show products".

1. Click "Manage card".
2. Select the card you wish to view.
3. Click "Balance History".

1. To print a receipt, select the transaction you wish to print a receipt for.
2. At the bottom of the page, click "Print receipt".

For online purchases, we accept Visa, Mastercard, American Express, Visa Debit, and Debit Mastercard as payment methods.

Choose ‘Credit card’ when using Visa, Mastercard, American Express, Visa Debit, and Debit Mastercard.

1. Click "Manage card".
2. Select the card you wish to add products to.
3. Click "Add Pass/Value".
4. From the dropdown menu, select the pass or enter the stored value amount that you would like to add. The minimum amount of stored value you can enter $0.05. The maximum amount is $50, in $0.05 increments. 
   
5. Click "Continue".
6. Choose ‘Credit card’ under ‘Choose payment option’ to pay with Visa, Mastercard, American Express, Visa Debit or Debit Mastercard. Enter your credit card information, confirm your order and accept the terms and conditions. Click "Pay with your credit card."

Note: It may take up to 24-48 hours for your fare products to appear on your card. After 24-48 hours have passed, products will appear on your card the next time it is tapped on a farebox. You'll hear a special tone when your card is updated. You are responsible for paying any fares during this time period.

Why does it take 24-48 hours? See FAQ #15.

Note that day passes cannot currently be loaded online.

1. Click "Edit your account/payment info".
2. At the bottom of the page, click "Change credit card information"
   
3. Enter your credit card details.
4. Click "Update my information." 

You must have a credit card saved to your account to set up an autoload.

1. Click "Manage card."
2. Select the card you want to apply the autoload to and click "Add pass/value".
3. Select the amount of stored value that you want to add to your card each time.
4. For Type of Purchase, select "Autoload".
   
5. Click "Continue".
6. Confirm the details of the autoload and your credit card information.
7. Click "Pay with your credit card".

When your card is tapped on the farebox and the stored value is added to your card, you'll hear a special tone.

The next month's pass will be automatically added to your card before the first day of that month.

Don't add duplicate passes! You can only set up autorenew when you are purchasing your monthly pass. If you've already purchased this month's pass, wait until next month to set up your autorenew.

You must have a credit card saved to your account to set up an autorenew.

1. Click "Manage card".
2. Select the card you want to apply the autorenew to and click "Add Pass/Value".
3. Under pass type, select the monthly pass.
4. For Type of Purchase, select "Autorenew".
   
5. Click "Continue".
6. Confirm the details of the autorenew and your credit card information.
7. Click "Pay with your credit card".

Your pass will be loaded on the 25th of the month. When your card is tapped on the farebox and the next month's pass is added to your card, you'll hear a special tone.

1. Click "Manage card".
2. Select the card.
3. Click "Show products".
4. Select the autoload or autorenew you wish to cancel.
5. Click "Cancel autoload/autorenew".
6. Click "Confirm".

If the system tries several times to charge your credit card and isn't able to, your autoload will go dormant. To re-start the autoload:

1. Click on "Manage Card"
2. Select the card from the list
3. Click "Show products"
4. Under "Accounted products on card", select the autoload
5. Click the "Reactivate program" button

If your card is lost or stolen, you can block it so that it can't be used. Blocking is permanent; once your card is blocked, it cannot be unblocked or used again.

Any remaining stored value or passes can be transferred to a new card by visiting GRT customer service. Do not remove the blocked card from your account, or products cannot be transferred.

It can take up to 24-48 hours for the block to take effect. GRT is not responsible for any use of your card before the block takes effect.

1. Click "Manage card".
2. Select the card you wish to block.
3. Select the reason for blocking and click "Block Card".
4. Click "Confirm".

If you have an autoload or autorenew on your account, remember to cancel it. 

1. Click "Manage card".
2. Select the card you blocked.
3. Click "Show products."
4. Select the autoload or autorenew and click "Cancel autoload/autorenew".

1. Log in to your account.
2. Click "Add a card".
3. Enter the serial number of the back of card.
4. Give the card a name so you can easily identify it in your list of cards.
5. Click "Add this card".

Removing a card will unlink it from your account. You can still use any stored value or monthly passes loaded on the card, but any autoload or autorenew set up for the card will be cancelled.

1. Click "Remove a card".
2. Select the card you want to remove.
3. Click "Remove this card".
4. Click "Confirm".

Note: You cannot remove a concession card from your account online. To remove a concession card from your account, please visit GRT customer service.

You can change your name, address, password and payment information by going to "Edit your account/payment info".

• To change your name or address, edit the new information and click "Update my information".
• To change your password, enter a new password. Leave this field blank to leave your password unchanged.
• To add a new credit card or update your credit card details, click "Change credit card information".
• To remove a credit card, click "Remove existing card".