TravelWise is a workplace program available to employers across Waterloo Region. Employees at workplaces participating in TravelWise can purchase monthly transit passes at the reduced Corporate Pass rate and save 15%!

To order a Corporate Pass, your employer must be a member of the TravelWise program. View the list of TravelWise members

If your company is interested in the Corporate Pass and is not a member of TravelWise, please visit regionofwaterloo.ca/TravelWise or contact us at TravelWise@regionofwaterloo.ca.

How to get your Corporate Pass Fare Card

  1. Complete GRT’s Corporate Pass Request Form
    • You will need to provide your home address, company name, and a photo of yourself.
    • GRT staff will use this information to confirm your eligibility, create your EasyGO fare card, and audit the program.
    2. Your EasyGO fare card will be shipped to your workplace within two weeks of completing the request form. 
    • GRT aims to ship your card in time for the first of the month. However, orders received late in the month may be delayed.
  2. When you receive your new card, follow the instructions below or use GRT’s step-by-step guide to create an account and load your Corporate Pass online.

How to load a Corporate Pass on your EasyGO Fare Card

  1. Visit grteasygofarecard.ca. Click the "Create an account" button and enter your information.
  2. Click "Manage card"
  3. Select your fare card
  4. Click "Add Pass/Value"
  5. Select “Monthly Pass - Corporate” from the dropdown menu
  6. Click “Continue”
  7. Pay with debit or credit
  8. Simply tap your card on the bus farebox or the future ION light rail platform card reader and be on your way!
  • Please note it can take up to 24-48 hours for your Corporate Pass to appear on your card.

Important Information:

  • It can take up to 24-48 hours for your Corporate Pass to appear on your card. 
    • Your pass will be added to your card the next time your card is tapped on a farebox or other device.
  • Each Corporate Pass is valid for a calendar month (e.g., January 1-31).
    • You can load next month’s Corporate Pass onto your account after the 20th of the current month.
    • If you set up autorenewal, next month’s Corporate Pass will be automatically added to your card before the first day of that month.
  • The information you provide will be used by the Region’s TravelWise team and GRT fare program administrators to:
    • Confirm your eligibility for GRT’s Corporate Pass Program
    • Create your Corporate Pass fare card account
    • Deliver your Corporate Pass fare card to your employer for pick up
    • Regularly audit your eligibility for GRT's Corporate Pass Program with your employer
    • Provide TravelWise program updates to those that opt in
    • Better understand how people commute in Waterloo Region and use GRT's products and services
  • If you choose to leave, or are no longer eligible for, the Corporate Pass program, your pass will be cancelled.
    • You will need to obtain a regular adult EasyGO fare card to load monthly passes and stored value.

For more information on the new Corporate Pass program contact TravelWise: travelwise@regionofwaterloo.ca

Report a lost or stolen card

Your Corporate Pass is registered, so it can be blocked and replaced if it is lost or stolen.

  • In person
    You can report a lost or stolen card in person at customer service during business hours. Visit the Contact Us page to see the customer service hours of operation. You will need to provide your name and verify your identity.
  • Online
    You can block your card online by logging in to your account and going to "Manage card". Selecting the card and click "Block card". Do not remove the card from your account until your card has been replaced. If you remove the card from your account, GRT will not be able to verify the balance and cannot transfer fare products to your new card.
  • By phone
    Call customer service at 519-585-7555. You will need to provide your name and verify your identity. You card will be blocked within two business days.

Replacing your card

Once your card has been blocked, it cannot be used again. You will have to get a replacement card and transfer any passes and stored value to your new card. 

You will need to request a new Corporate Pass fare card using GRT’s Corporate Pass Request Form .

If you think you had cash value on your old card, please contact TravelWise@regionofwaterloo.ca once you get your new card and share both the old and new card serial numbers. Program administrators will work with GRT Fares to review and transfer any value from your old card to your new card.

2021 Corporate Pass Eligibility Review

In early 2021 GRT sent a notice to all Corporate Pass customers that we were conducting an audit of our Corporate Pass program to ensure customer eligibility. Cards that were not linked to a an eligible company or had inaccurate/incomplete contact information were deactivated.

If your card is no longer working, it may have been deactivated as part of this review. You will need to request a new Corporate Pass fare card using GRT’s Corporate Pass Request Form. This form will ensure we have all necessary account details for any future audit.

If you think you had cash value on your old card, please contact TravelWise@regionofwaterloo.ca once you get your new card and share both the old and new card serial numbers. Program administrators will work with GRT Fares to review and transfer any value from your old card to your new card.

TravelWise members

  1. Allianz Global Assistance
  2. ApplyBoard Inc (Easy Education)
  3. Arctic Wolf Networks
  4. ATS Automation
  5. BA Group
  6. Blackberry Ltd.
  7. Bock North America
  8. Cambridge Idea Exchange (Public Library)
  9. Carters Distribution Centre
  10. Christian Horizons
  11. City of Cambridge
  12. City of Kitchener
  13. City of Waterloo
  14. Communitech staff
  15. Conestoga College staff
  16. Crawford and Company
  17. Egar Tool and Die
  18. Equitable Life Insurance Company of Canada
  19. Google
  20. Gowling WLG
  21. Grand River Hospital
  22. Kindred Credit Union
  23. Kitchener Downtown Community Health Centre
  24. Kitchener Public Library
  25. Lutherwood
  26. Manulife
  27. Maplesoft
  28. OpenText
  29. Paradigm Transportation Solutions
  30. Perimeter Institute for Theoretical Physics
  31. Region of Waterloo
  32. St. Mary's Hospital
  33. Sun Life Assurance Company of Canada
  34. Sustainable Waterloo Region
  35. Toyota Motor Manufacturing Canada
  36. University of Waterloo staff
  37. Walterfedy
  38. Wilfrid Laurier University staff
  39. WSP (MMM Group Ltd.)