TravelWise is a workplace program available to employers across Waterloo Region. Employees at workplaces participating in TravelWise can save 15% on transit fares by purchasing a monthly Corporate Pass or stored value.

To order a Corporate Pass, your employer must be a member of the TravelWise program. View the list of TravelWise members. Friends and family members are not eligible for the Corporate Pass program.

If your company is interested in the Corporate Pass and is not a member of TravelWise, please visit regionofwaterloo.ca/TravelWise or contact us at TravelWise@regionofwaterloo.ca.

How to get your Corporate Pass Fare Card

  1. Complete GRT’s Corporate Pass Request Form
    • You will need to provide your home address, company name, and a photo of yourself.
    • GRT staff will use this information to confirm your eligibility, create your EasyGO fare card, and audit the program.
    2. Your EasyGO fare card will be shipped to your mailing address within two weeks of completing the request form. 
    • GRT aims to ship your card in time for the first of the month. However, orders received late in the month may be delayed.
  2. When you receive your new card, follow the instructions below or use GRT’s step-by-step guide to create an account and load your Corporate Pass or stored value online.

How to load a Corporate Pass on your Corporate Pass Fare Card

  1. Visit grteasygofarecard.ca. Click the "Create an account" button and enter your information.
  2. Click "Manage card"
  3. Select your fare card
  4. Click "Add Pass/Value"
  5. Select “Monthly Pass - Corporate” or "Stored Value - Corporate" from the dropdown menu
  6. Click “Continue”
  7. Pay with debit or credit
  8. Simply tap your card on the bus farebox or the ION light rail platform card reader and be on your way!
  • Note: Stored value can also be added to your card at any fare vending machine across the transit system. 

Important Information:

  • It can take up to 24-48 hours for your Corporate Pass products to appear on your card. 
    • Your pass or stored value will be added to your card the next time your card is tapped on a farebox or other device.
  • Each Corporate Pass is valid for a calendar month (e.g., January 1-31).
    • You can load next month’s Corporate Pass onto your account after the 20th of the current month.
    • If you set up autorenewal, next month’s Corporate Pass will be automatically added to your card before the first day of that month.
  • The information you provide will be used by the Region’s TravelWise team and GRT fare program administrators to:
    • Confirm your eligibility for GRT’s Corporate Pass Program
    • Create your Corporate Pass fare card account
    • Deliver your Corporate Pass fare card to your employer for pick up
    • Regularly audit your eligibility for GRT's Corporate Pass Program with your employer
    • Provide TravelWise program updates to those that opt in
    • Better understand how people commute in Waterloo Region and use GRT's products and services
  • If you choose to leave your employer, you are no longer eligible for the Corporate Pass program and your pass will be cancelled.
    • You will need to obtain a regular adult EasyGO fare card to load monthly passes and stored value.

For more information on the Corporate Pass program contact TravelWise: travelwise@regionofwaterloo.ca

Report a lost or stolen card

Your Corporate Pass is registered, so it can be blocked and replaced if it is lost or stolen.

  • In person
    You can report a lost or stolen card in person at customer service during business hours. Visit the Contact Us page to see the customer service hours of operation. You will need to provide your name and verify your identity.
  • Online
    You can block your card online by logging in to your account and going to "Manage card". Selecting the card and click "Block card". Do not remove the card from your account until your card has been replaced. If you remove the card from your account, GRT will not be able to verify the balance and cannot transfer fare products to your new card.
  • By phone
    Call customer service at 519-585-7555. You will need to provide your name and verify your identity. You card will be blocked within two business days.

Replacing your card

Once your card has been blocked, it cannot be used again. You will have to get a replacement card and transfer any passes and stored value to your new card. 

You will need to request a new Corporate Pass fare card using GRT’s Corporate Pass Request Form .

If you think you had cash value on your old card, please contact TravelWise@regionofwaterloo.ca once you get your new card and share both the old and new card serial numbers. Program administrators will work with GRT Fares to review and transfer any value from your old card to your new card.

Corporate Pass Eligibility Review

Grand River Transit (GRT) and TravelWise completes a yearly review with companies participating in the TravelWise Corporate Pass Program. Companies review their company-specific Corporate Pass accounts to make sure account holders are still employed and therefore eligible for the Corporate Pass program.

Cards that are no longer linked to a an eligible company or have inaccurate/incomplete contact information are deactivated. All impacted customers are sent notifications prior to deactivation.

If your card is no longer working, it may have been deactivated as part of the annual review.

If you no longer work for a company participating in TravelWise, you will need to purchase a regular GRT fare card. A regular fare card can be purchased at any GRT fare vending machine or online. There is a $5 fee for a card, and a $10 minimum load for stored value online. At customer service and fare vending machines, the minimum load is $0.05.

If you think you had cash value on your old card, please contact TravelWise@regionofwaterloo.ca once you get your new card and share both the old and new card serial numbers. Program administrators will work with GRT Fares to review and transfer any value from your old card to your new card.

TravelWise members

  1. Allianz Global Assistance
  2. ApplyBoard Inc (Easy Education)
  3. Arctic Wolf Networks
  4. BA Group
  5. Bock North America
  6. Cambridge Idea Exchange (Public Library)
  7. Cambridge Memorial Hospital
  8. Carters Distribution Centre
  9. City of Cambridge
  10. City of Kitchener
  11. City of Waterloo
  12. Communitech staff
  13. Community Healthcaring K-W (Kitchener Downtown Community Health)
  14. Conestoga College staff
  15. Equitable Life Insurance Company of Canada
  16. Google
  17. Gowling WLG
  18. Grand River Hospital
  19. Karis Disability Services (Christian Horizons)
  20. Kindred Credit Union
  21. Kitchener Public Library
  22. Kuntz Electroplating Inc. (KEI)
  23. Lutherwood
  24. Manulife
  25. Maplesoft
  26. Miovision
  27. MSS Architects
  28. MTE Consultants Inc.
  29. OpenText
  30. Paradigm Transportation Solutions
  31. Perimeter Institute for Theoretical Physics
  32. Quantum Valley Ideas Lab
  33. Region of Waterloo
  34. Rolmaster Conveyors
  35. Septodont
  36. SRM Architects Inc 
  37. St. Mary's Hospital (payroll program participant) 
  38. Sun Life Assurance Company of Canada
  39. Sustainable Waterloo Region
  40. Toyota Motor Manufacturing Canada
  41. University of Waterloo staff
  42. Walterfedy
  43. Wilfrid Laurier University staff
  44. YW Kitchener-Waterloo