Using the fare vending machine

A ticket is good for 120 minutes, starting from the time it is purchased.

1. Press "Buy fare product".
2. Press "Ticket".
3. Enter the number of tickets you wish to purchase and select "Pay".
4. Select your method of payment and whether you want a receipt.
5. Your ticket, any change and receipt will be dispensed into the slot below.

New EasyGO fare cards cost $5.

1. Select "Buy fare product".
2. Select "New EasyGO fare card".
3. Select whether you would like to load a pass, stored value (minimum $0.05) or just issue the card.
4. Select the month of the pass or enter the amount of stored value you would like to load and press "Pay".
5. Select your method of payment and whether you want a receipt.
6. To pay with cash, insert coins or bills into the machine. To pay with credit or debit, press the Credit/Debit button and follow the prompts on the payment terminal.
7. Your card, any change and receipt will be dispensed into the slot below.

1. Place your card in the holder.
2. Press "Reload your card".
3. Press "Add stored value".
4. Use the up and down arrows to enter the amount you want to load.
5. Press "Pay".
6. Select your method of payment and whether you want a receipt.
7. To pay with cash, insert coins or bills into the machine. To pay with credit or debit, press the Credit/Debit button and follow the prompts on the payment terminal.
8. Wait until the machine dings and the screen says "Please take your card and receipts". Then you can remove your card.

1. Place your card in the holder.
2. Press "Reload your card".
3. Press "Add pass".
4. Press "Monthly pass".
5. Select whether you want to load this month or next month's pass
6. Select your method of payment and whether you want a receipt.
7. To pay with cash, insert coins or bills into the machine. To pay with credit or debit, press the Credit/Debit button and follow the prompts on the payment terminal.
8. Wait until the machine dings and the screen says "Please take your card and receipts". Then you can remove your card.

1. Place your card in the holder.
2. Press "Reload your card".
3. Press "Add pass".
4. Press "Day pass".
Select whether you want to buy the pass and use it right away, or buy it and use it later.
5. Select your method of payment and whether you want a receipt.
6. To pay with cash, insert coins or bills into the machine. To pay with credit or debit, press the Credit/Debit button and follow the prompts on the payment terminal.
7. Wait until the machine dings and the screen says "Please take your card and receipts". Then you can remove your card.

The group pass is the same product as a day pass, but allows unlimited trips for up to five people, of any age, travelling together on any one day.

Learn more about the day pass

1. Place your card in the holder.
2. Your balance and any passes loaded on your card are displayed at the top of the screen.
3. Press "Card details and history" to see your 10 most recent transactions.

You can pay for your ION trip at the platform card reader or the fare vending machine.

1. Place your card in the holder.
2. Press "Pay your fare".
3. Press "Pay your own fare".

1. Place your card in the holder.
2. Press "Pay your fare".
3. Press "Pay for a group".
4. Enter the number of people you want to pay for.
5. Press "Pay".

These limited-use paper fare cards can be loaded with 2-15 rides. Perfect for occasional riders and visitors! Each ride includes a 120-minute transfer.

1. Press "Buy fare product".
2. Press "Multi-ride card".
3. Use the up and down arrows to enter the number of rides you wish to load on your card and press "Pay".
4. Select your method of payment and whether you want a receipt.

Your card, any change and receipt will be dispensed into the slot below.

You'll see this error message if you try to pay or validate your fare and you don't have a valid transfer, pass or enough stored value on your card. You'll need to add more products to your card.

If the machine is out of service, please use another machine or load your card online or in person at GRT customer service. 

There are two fare vending machines on centre platforms.

For one-way stations, here is the closest alternate fare vending machine:

Alternative machines when one is out of service

Station	Closest fare vending machine
Willis Way	Waterloo Public Square
Waterloo Public Square	Willis Way
Kitchener City Hall	Victoria Park
Victoria Park	Kitchener City Hall
Frederick	Queen
Queen	Frederick