Bicycles

Bicycles should be carried in the exterior bike rack. If the bike rack is full, you can bring your bicycle on the bus outside of rush hour if there is enough space on the bus. Bicycles must not block the aisles. If the bus is full, you will not be permitted to board the bus and will have to wait for the next bus. If you are already on board when the bus fills up, you can remain on the bus until you reach your destination.

Motorized bikes are not permitted on any GRT bike rack or bus.

Learn how to load your bicycle on the bus bike racks

 Strollers

Customers should know the dimensions of their stroller before attempting to board the bus. Strollers must be able to fit through the front doors and down the aisles in order to board the bus. For the safety of all customers, the aisles must not be blocked.

Customers with strollers are required to move to the rear of the bus, lock the wheels of the stroller and remain in firm control of it at all times. If possible, strollers are to be folded when standee conditions apply.

Hold on to the stroller at all times to avoid tipping. Position the stroller so passengers can walk freely down the aisle.

 Pets

Small animals that are kept inside a crate/enclosure are allowed on the bus. These animals are also allowed at various terminal locations if kept inside their enclosures.

Larger dogs or other animals that could pose a threat to GRT customers and are not a designated service animal are not allowed on any GRT bus.

 Service animals

Service animals that accompany passengers with disabilities, such as guide dogs, are welcome at all public areas of the Grand River Transit system.

If you have a service animal, please remember:

  • The animal must be under your care and control at all times.
  • Service animals must not pose a risk to other passengers or to GRT operators.
  • If it is not clear that the animal is a service animal, the GRT operator may ask you for a note from a regulated health professional stating that the animal is needed for reasons of a disability.

For more information on service animals, please visit the Diversity, equity and inclusion section of the Region of Waterloo's website.

All persons using a service animal must meet the criteria stated in the Ontarians with Disabilities Act.

 Large items or athletic equipment

Large items likely to inconvenience, obstruct, interfere or jeopardize the safety of other passengers or damage GRT property will not be permitted on GRT vehicles. These include, but are not limited to, large carts, heavy boxes or items with sharp edges. Operators have the right to reject the boarding of a person carrying any item which they feel poses a threat to other passengers.

Athletic equipment such as inline skates (roller blades), ice skates and skateboards cannot be worn or used while travelling on GRT. Skis, ski poles and snowboards are not permitted on any GRT vehicle unless properly enclosed. Ice skates should have ice guards or be properly enclosed in a bag. 

 Dangerous items, materials or carrying containers

For the safety of the public, handguns, paintball guns, pellet guns or any type of concealed weapon are not allowed on any buses or on GRT property. 

Explosive materials such as gasoline, diesel, reactive and acidic chemicals, and containers carrying these materials are not allowed on any buses or on GRT property.

Individuals found with these items in their possession may be asked to leave the bus or GRT property. If the item is deemed as a threat to others, security may confiscate the item and the proper authorities will be notified.